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INFINITI Stuart - Service Center

Stuart, FL

4.4
1,181 Reviews
Call Service Center (772) 320-5709

1,181 Reviews of INFINITI Stuart - Service Center

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January 07, 2022

First time I a have been dissatisfied and upset with Infiniti service. Long waits to get my car back. Zero communication unless I initiated it. Never did one of the things I requested. Perhaps there are More

by BB
Recommend Dealer
No
Employees Worked With
Not sure who above as communication while I waited at home for 5 or 6 days was nonexistent
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Jan 07, 2022 -

INFINITI Stuart responded

BB, this is concerning to hear, and I am glad you brought this experience to my attention. I will get with my team to gather additional details, however, it would be helpful to speak with you as well. I want to make sure these concerns are addressed right away, and I want to offer my support as well. Without your name, I will be unable to look you up in our system, so please reach out to me personally. Scott.okeefe@infinitistuart.com Thank you, Scott O’Keefe Service Director

Jan 07, 2022 -

BB responded

I would be happy to speak with you though I get a little nervous. I will use Infiniti of Stuart again and human nature being what it is it might be hard for service folks to take the feedback without prejudice. I also believe in saying great things when great things happen. I have had that kind of experience in Stuart so maybe there was some "other" kind of issue (e.g., short staffed). I don't know.

Jan 10, 2022 -

INFINITI Stuart responded

I can understand your apprehension. It is not always easy to speak up, but your feedback means everything to us. I look forward to speaking with you so we can improve the guest experience. Thank you so much for replying back to us. Respectfully, Scott O’Keefe Scott.okeefe@infinitistuart.com 772-266-7583

January 06, 2022

unplanned visit beautifully handled by dealership staff. Greatly appreciated.Thank you all very much!Goodbye now. More

by rpmcaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2022 -

INFINITI Stuart responded

Thank you for your business and 5 star rating!

December 25, 2021

I love the service I get at Stuart Infinity, if they don’t have a loaner car they take you home then bring the car back to you at home. More

by eleanor.luber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2021 -

INFINITI Stuart responded

Thank you Eleanor! We appreciate your business and look forward to continuing to assist you!

December 24, 2021

Great service and will definitely come back to the Stuart Infiniti Dealership. Thanks for your help! More

by timcarp1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Horner, Scott O'Keefe
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Dec 27, 2021 -

INFINITI Stuart responded

Thank you Tim for your 5 star review and your business!

December 22, 2021

Responsive and thorough. Completed all requested work in less time than anticipated. Will return for future service. More

by susanboone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2021 -

INFINITI Stuart responded

Thank you Susan for your 5 star rating! We appreciate you and look forward to seeing you again in the future!

December 20, 2021

Infiniti of Stuart was absolutely incredible! The exceeded my expectations with customer service and supplying me with the help I needed. More

by COLLETTIJESSICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2021 -

INFINITI Stuart responded

Thank you Jessica for your kind words and 5 star review!

December 17, 2021

Great customer service provided by Whitney in the service department, very attentive services advisor she has been to me . More

by Yeseniae101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 13, 2021

No one ever really answered question as to why car needed rotators so soon.n More

by mjgntoli@bellsouth.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2021 -

INFINITI Stuart responded

Mrs. Gintoli, I would be very happy to discuss why the wheel bearing had to be serviced on your Infiniti. Please feel free to reach out To me personally, scott.okeefe@infinitistuart.com or 772-266-7583 Scott O’Keefe Service Director

December 07, 2021

Excellent communication with the woman who worked with me. Repairs required were explained in detail. More

by LIZGEROVAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2021 -

INFINITI Stuart responded

Thank you for your business and 5 star rating!

December 02, 2021

Fsst and friendly service. Staff is very pleasant and welcoming. Best dealership in the state! More

by Lakerap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
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