INFINITI Stuart - Service Center

Visit was very good. Vehicle was checked in with no issues and the oil change was quick. Excellent car wash as well. The staff were friendly and courteous issues and the oil change was quick. Excellent car wash as well. The staff were friendly and courteous More

Top notch service by the service writer and the fellow preforming the work Also appreciate the washing after the work I have told others about my experience preforming the work Also appreciate the washing after the work I have told others about my experience More

It was a pleasure to meet the general manager Alan. It’s fine that he goes around and takes her time to meet his customers. I also enjoyed getting a loaner car and testing out other vehicle models. fine that he goes around and takes her time to meet his customers. I also enjoyed getting a loaner car and testing out other vehicle models. More

I received excellent service from start to finish.I I received excellent service from start to finish. I called and received an appointment immediately, was greeted professionally upon arrival, and giv I received excellent service from start to finish. I called and received an appointment immediately, was greeted professionally upon arrival, and given options for service. My vehicle was also detailed and the vehicle service was performed flawlessly. Awesome experience! More

Very professional will return for all services for my car maybe a trade in in a year with Infiniti, it’s hard to find good service. maybe a trade in in a year with Infiniti, it’s hard to find good service. More

From the moment I drove in until I picked up my car. service was excellent. Everyone is professional, friendly and knowegeable. Thanks for the great service. service was excellent. Everyone is professional, friendly and knowegeable. Thanks for the great service. More

Excellent customer service- knowledgeable, honest, courteous and timely. I was able to take my car in for service and conduct errands while I waited. Thanks! courteous and timely. I was able to take my car in for service and conduct errands while I waited. Thanks! More

Everything went well. Efficient and courteous Appreciated loaner. Price. I had the service contract but it was up 2 year. I only had one service during that time Appreciated loaner. Price. I had the service contract but it was up 2 year. I only had one service during that time More

I have been very disappointed with my experience at Infiniti Stuart. I was a customer at Audi Stuart (same ownership group) and had an outstanding experience with them. So it’s difficult for me to un Infiniti Stuart. I was a customer at Audi Stuart (same ownership group) and had an outstanding experience with them. So it’s difficult for me to understand the lack of consistency. I leased a 2020 QX80 in February 2020. The sales experience was poor - the sales manager actually yelled at me when I questioned one of the contract numbers. Then I met with the finance manager, who wanted to sell me a maintenance agreement despite the fact that most luxury cars include free maintenance. We finally agreed on a much cheaper maintenance agreement that included free car washes. When I came to get my car washed in May, they told me no car washes due to COVID despite the fact that other car washes we’re open. So they hand washed it and lost the hitch cover which took me a week to recover. Now it’s November and I’ve returned for a car wash - but I called first to make the service was available and was told it yes. So you can imagine my consternation when I arrived to learn that “the car wash has been broken for three days”. I was offered another hand wash, but due to my first experience asked if I might be provided a certificate to have it washed elsewhere. The service manager told me no, nothing he could do. When I objected, he told me he wasn’t going to talk to me anymore. I know it’s a relatively small issue, but their complete lack of customer service skills combined with a roguish sales staff would keep me from doing business with them in the future and I certainly wouldn’t recommend. More

Service was outstanding very hands on. Sarah Amanda and Dave provided exceptional customer service. We are lights were missing on the vehicle and they were provided to me next day air and I was able to get Dave provided exceptional customer service. We are lights were missing on the vehicle and they were provided to me next day air and I was able to get them fit it in Miami More