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INFINITI of Baton Rouge

Baton Rouge, LA

Overview
Reviews
4.7
164 Reviews
Call Dealership (225) 753-4433

13540 Airline Highway

Baton Rouge, LA

70817

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Showing 164 reviews

October 13, 2023

Great service! We were promptly greeted by Infiniti personnel and we followed the progress of the job online, we were promptly notified when job was completed . More

by Mae Vernon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Graves, Chris Sansbury
Report | Print
Oct 14, 2023 -

INFINITI of Baton Rouge responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great service visit at INFINITI of Baton Rouge. It's wonderful to know that you were promptly greeted by our team and that you were able to follow the progress of your job online. We believe in keeping our customers well-informed and ensuring a seamless experience. Your kind words are truly appreciated, and we look forward to providing you with the same exceptional service in the future. If you ever need assistance or have any questions, please don't hesitate to reach out. Thank you for choosing INFINITI of Baton Rouge!

September 02, 2023

This is my third vehicle with Infiniti of Baton Rouge. They facility is always clean and well appointed and staff is very nice and helpful. More

by Ashleycherie
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chad Leblanc
Report | Print
Sep 08, 2023 -

INFINITI of Baton Rouge responded

Thank you so much for your continued loyalty to Infiniti of Baton Rouge! We truly appreciate your patronage and are thrilled to hear that this is your third vehicle from us. It's wonderful to know that you find our facility clean and well-appointed, and that our staff has been consistently nice and helpful. Providing exceptional customer service is our top priority, and your feedback reaffirms that we're on the right track. We look forward to serving you for many more years to come and assisting you with all your automotive needs. If you ever have any questions or require assistance, please don't hesitate to reach out. Thanks again for choosing INFINITI of Baton Rouge, and safe travels in your new vehicle!

August 31, 2023

I love the infiniti product so much that I purchased it again !!!! First Time for me !! More

by kmforet
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kimberly Guidry, Tim Landry
Report | Print
Sep 08, 2023 -

INFINITI of Baton Rouge responded

Thank you so much for your glowing review! We're absolutely delighted to hear that you love the INFINITI product so much that you not only purchased it once but decided to go for it again – that's the kind of loyalty we strive for! It's customers like you who motivate us to keep delivering exceptional vehicles and service. If there's anything else we can assist you with or any questions you may have, please don't hesitate to reach out. We're here to make sure your INFINITI experience continues to be outstanding. Enjoy your new ride, and thank you for choosing INFINITI of Baton Rouge!

August 29, 2023

The dealership was neat and clean and the person was friendly and professional. I truly was impressed. More

by lynn_t_2002
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Taylor Tyler
Report | Print
Sep 09, 2023 -

INFINITI of Baton Rouge responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our dealership neat and clean, and that our staff was friendly and professional. Creating a comfortable and welcoming environment for our customers is a top priority for us, and we're glad it made a positive impression on you. If there's anything else we can do to enhance your experience or if you have any questions in the future, please feel free to reach out. We appreciate your support and look forward to serving you again at INFINITI of Baton Rouge!

August 21, 2023

The Infiniti service department was amazing; the sales department after the sale, not so much. More

by Emma
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tina Lanoux; David Spikes
Report | Print
Aug 25, 2023 -

INFINITI of Baton Rouge responded

Emma, Your kind words about our service team are truly appreciated. We are committed to providing top-notch service to all our customers, and your feedback motivates us to continually improve. However, we also noticed that you mentioned some concerns with our sales team in your review. We take all feedback seriously, and we want to ensure that your experience with INFINITI of Baton Rouge is exceptional from start to finish. To better understand and address your concerns, we kindly request that you reach out to our Customer Service Manager Felicia at 225-753-4433 or Fnealy@infinitibr.com. Your input will help us identify areas for improvement and ensure that we provide the outstanding service you deserve. Once again, thank you for choosing INFINITI of Baton Rouge, and we look forward to hearing from you soon. Your satisfaction is our top priority, and we are committed to making your experience with us exceptional.

August 18, 2023

The dealership was neat and clean and the people were friendly and professional. I was impressed. More

by Quin300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Landry, Shelly Graves
Report | Print
Aug 28, 2023 -

INFINITI of Baton Rouge responded

Hi Quin300, we are very happy to have provided you with such a positive experience! Thank you so much for your positive comments about Infiniti Of Baton Rouge! We hope to be of service to you again in the future. Best wishes, Infiniti Of Baton Rouge

August 12, 2023

Always has had a very good reputation in Baton Rouge Respectful and well known for great service and good deals More

by sylvia.gerace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hutchens, Tim Landry
Report | Print
Aug 17, 2023 -

INFINITI of Baton Rouge responded

Hi Sylvia.gerace, we are very happy to have provided you with such a positive experience! Sylvia.gerace, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Baton Rouge.

August 04, 2023

I had to call several times before getting an answer a charge for this inspection. More

by rosegibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelly Graves
Report | Print
Aug 17, 2023 -

INFINITI of Baton Rouge responded

Hi Rosegibson, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you'd be willing to provide more feedback, please reach out to us at (225) 753-4433 so we can assist you further.

June 28, 2023

They take very good care of their customers. They are very friendly and show concern. The facility is very nice and clean. More

by Mrs.squezzer
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jonathan Hutchens, Kimberly Guidry, Tim Landry, Shelly Graves, Brett Kemp
Report | Print
Jul 01, 2023 -

INFINITI of Baton Rouge responded

Hi Mrs.squezzer, we are very happy to have provided you with such a positive experience! Thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Infiniti Of Baton Rouge

June 23, 2023

Very impressed with how Kimberly was able to meet all my expectations! I would recommend them to anyone. More

by krinteriors3
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kimberly Guidry
Report | Print
Jul 02, 2023 -

INFINITI of Baton Rouge responded

Hi Krinteriors3, thank you so much for your positive comments about Infiniti Of Baton Rouge! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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