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INFINITI of Baton Rouge

Baton Rouge, LA

4.9
161 Reviews

13540 Airline Highway

Baton Rouge, LA

70817

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Showing 161 reviews

January 02, 2024

We recommend your dealership to anyone we know looking for a car. Very satisfied both with purchase and service More

by Trayborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn
Jan 04, 2024 -

INFINITI of Baton Rouge responded

Thank you for your kind words and for recommending INFINITI of Baton Rouge to your friends and acquaintances. We're delighted to hear about your satisfaction with both your purchase and the service you received. At INFINITI of Baton Rouge, we take great pride in delivering exceptional experiences to our customers, and it's wonderful to know that you had such a positive experience with us. Your recommendation means a lot to us, and we will continue to strive for excellence in serving all our customers. If you or anyone you know ever needs assistance or has any questions in the future, please don't hesitate to reach out. We are here to provide top-notch service and support throughout your ownership journey. Thank you for choosing INFINITI of Baton Rouge, and we look forward to serving you and your referrals again in the future. Best regards, INFINITI of Baton Rouge

December 29, 2023

Service rep was very knowledgeable about the issue I was having with my car. Service desk worker also played a big roll in making sure I had a loaner car well my vehicle was being serviced, thanks Melaine. More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melaine Barton
Jan 03, 2024 -

INFINITI of Baton Rouge responded

Thank you for sharing your experience with us! We're thrilled to hear that our service representative provided knowledgeable assistance for the issue with your vehicle. We're also glad that Melaine from our service desk ensured a smooth process by arranging a loaner car for you while your vehicle was being serviced. Your kind words motivate us to continue delivering exceptional service, and we're committed to maintaining this level of excellence. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your trust in INFINITI of Baton Rouge! Best regards, The INFINITI of Baton Rouge Team

December 14, 2023

Service Rep. , Tina Lanoux always provides a 5-Star Experience. Ask for her whenever you go. More

by tontoast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Lanoux
Jan 03, 2024 -

INFINITI of Baton Rouge responded

Thank you for sharing your wonderful feedback about Tina Lanoux! We're thrilled to hear that she consistently delivers a 5-star experience during your visits. Tina is an invaluable member of our team, dedicated to providing exceptional service and ensuring our customers feel valued and well taken care of. We'll be sure to pass on your kind words to her. Next time you're in, don't hesitate to ask for Tina. We appreciate your support and look forward to continuing to provide you with top-notch service at INFINITI of Baton Rouge. Warm regards, INFINITI of Baton Rouge Team

November 06, 2023

Wonderful staff and awesome service very attentive to detail will be back and highly recommend More

by hipstercandy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kimberly Guidry
Nov 08, 2023 -

INFINITI of Baton Rouge responded

Thank you for taking the time to share your fantastic feedback about your recent visit to INFINITI of Baton Rouge. We're thrilled to hear that you had a wonderful experience with our staff and that our service exceeded your expectations. Our team is dedicated to providing attentive and detail-oriented service to all our valued customers, and it's incredibly rewarding to know that we met your needs. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back in the future. Thank you once again for choosing INFINITI of Baton Rouge!

October 27, 2023

We had a pleasant experience all the way around. David Spikes was very knowledgeable about the QX60 and made the process quick and easy More

by Jeff Hornsby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Spikes
Oct 31, 2023 -

INFINITI of Baton Rouge responded

Thank you so much for taking the time to share your wonderful feedback about your recent visit to INFINITI of Baton Rouge. We're thrilled to hear that you had a pleasant experience with us and that David Spikes played a key role in making your visit exceptional. David is truly an asset to our team, and we're delighted to know that his knowledge and expertise about the QX60 contributed to a quick and easy process for you. It's our priority to provide a seamless and informative experience for all our customers, and we're pleased to hear that we met your expectations. Your positive words are greatly appreciated, and we'll be sure to share your feedback with David and the rest of our staff. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again whenever you require our services. Thank you for choosing INFINITI of Baton Rouge, and we hope you continue to enjoy your QX60 to the fullest. Have a fantastic day! Warm regards, INFINITI of Baton Rouge

October 20, 2023

Service was provided in a timely manner and I was extremely pleased with the entire process More

by jaspar75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn
Oct 25, 2023 -

INFINITI of Baton Rouge responded

Thank you for your feedback! We're delighted to hear that you were extremely pleased with our timely service. Your satisfaction is our priority, and we look forward to serving you again in the future. Best regards, INFINITI of Baton Rouge

October 15, 2023

My experience with the service center has always been very good. They are knowledgeable and professional. More

by Andrew Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn, Tim Landry
Oct 17, 2023 -

INFINITI of Baton Rouge responded

Thank you for your positive feedback! We're delighted to hear about your consistently good experiences with our service center. Our team takes pride in their knowledge and professionalism, and we're here to ensure your INFINITI remains in top-notch condition. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your continued trust in us!

October 12, 2023

Great service! We were promptly greeted by Infiniti personnel and we followed the progress of the job online, we were promptly notified when job was completed . More

by Mae Vernon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Graves, Chris Sansbury
Oct 14, 2023 -

INFINITI of Baton Rouge responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great service visit at INFINITI of Baton Rouge. It's wonderful to know that you were promptly greeted by our team and that you were able to follow the progress of your job online. We believe in keeping our customers well-informed and ensuring a seamless experience. Your kind words are truly appreciated, and we look forward to providing you with the same exceptional service in the future. If you ever need assistance or have any questions, please don't hesitate to reach out. Thank you for choosing INFINITI of Baton Rouge!

September 02, 2023

This is my third vehicle with Infiniti of Baton Rouge. They facility is always clean and well appointed and staff is very nice and helpful. More

by Ashleycherie
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chad Leblanc
Sep 08, 2023 -

INFINITI of Baton Rouge responded

Thank you so much for your continued loyalty to Infiniti of Baton Rouge! We truly appreciate your patronage and are thrilled to hear that this is your third vehicle from us. It's wonderful to know that you find our facility clean and well-appointed, and that our staff has been consistently nice and helpful. Providing exceptional customer service is our top priority, and your feedback reaffirms that we're on the right track. We look forward to serving you for many more years to come and assisting you with all your automotive needs. If you ever have any questions or require assistance, please don't hesitate to reach out. Thanks again for choosing INFINITI of Baton Rouge, and safe travels in your new vehicle!

August 31, 2023

I love the infiniti product so much that I purchased it again !!!! First Time for me !! More

by kmforet
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kimberly Guidry, Tim Landry
Sep 08, 2023 -

INFINITI of Baton Rouge responded

Thank you so much for your glowing review! We're absolutely delighted to hear that you love the INFINITI product so much that you not only purchased it once but decided to go for it again – that's the kind of loyalty we strive for! It's customers like you who motivate us to keep delivering exceptional vehicles and service. If there's anything else we can assist you with or any questions you may have, please don't hesitate to reach out. We're here to make sure your INFINITI experience continues to be outstanding. Enjoy your new ride, and thank you for choosing INFINITI of Baton Rouge!

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