INFINITI of Beachwood

James Drake is the BEST!!!! I spoke with James and he was extremely knowledgeable and very helpful. He took the time to discuss multiple vehicles. I truly was quite impressed. I spoke with James and he was extremely knowledgeable and very helpful. He took the time to discuss multiple vehicles. I truly was quite impressed. More

Waste of Time Took my vehicle in for service and parts estimate. 2 repair issues that required estimates were forgotten. The estimates that I received were very i Took my vehicle in for service and parts estimate. 2 repair issues that required estimates were forgotten. The estimates that I received were very inflated. Service associate has since failed to return calls and text messages. More

Wonderful delight!!!! I loved the fact that the whole dealership worked as a whole. I was greeted each time I came in the door. The dealership was clean inside and out! The I loved the fact that the whole dealership worked as a whole. I was greeted each time I came in the door. The dealership was clean inside and out! The complimentary drinks and snacks were a plus. I wasn't pressured into buying a vehicle as I had been previously and was disappointed after a month or so. I asked a million questions because I'm bad with decisions. They were patient and made sure before I purchased I was comfortable with my payment and decision. Let's just say I'm loving my BRAND NEW Qx60!!!!! I definitely would recommend Infiniti of Beachwood and I will be using them in the future!! More

Smooth Sailing - Great Experience I Can't Wait To Repeat Beachwood INFINITI is the best INFINITI dealer around. I had a decent experience at the rival INFINITI dealer nearby, but I felt like they were jer Beachwood INFINITI is the best INFINITI dealer around. I had a decent experience at the rival INFINITI dealer nearby, but I felt like they were jerking me around a little bit. I went in two separate days at the other dealer, and they still would not come down in their pricing at all. Thankfully, I went to INFINITI of Beachwood to see if they could get me exactly what I was looking for, and I must say they were amazing. They worked with me and found a fair price that was under the rival dealer, and they were straightforward with me from our first conversation. They went above and beyond my expectations and made the car buying experience truly enjoyable (which was refreshing because I've had some bad experiences that had made me sour on the whole car buying process). I specifically worked with Ethan as my salesman. He was great, He was very knowledgeable and friendly I enjoyed working with him because it was a pressure-free experience. I was very clear with what I wanted, and he made it happen! I hope to continue to work with Ethan in purchasing/leasing future cars. He truly cared about my experience and went above and beyond most salesmen I have worked with in the past. I was introduced to Mitchell the service manager while I was there. It was nice a touch to feel like I became a member of the INFINITI family at Beachwood. My 2017 Infiniti QX30 Sport is truly a one of a kind beauty. I look forward to working with Beachwood INFINITI in the future and know their exceptional service will continue throughout my time leasing from them. More

Another disapointes prospective customer I drove over 2 hours to look at a car i had seen about 3 days prior and contacted to set up a test drive - that part went great.... but as i opened th I drove over 2 hours to look at a car i had seen about 3 days prior and contacted to set up a test drive - that part went great.... but as i opened the car... the smell of a chain-smoker billowed out... fine - they said the car just arrived... and i can detail the stink out.. then after test drive - the high pressure sales commenced which i enjoy as haggling if fun if you don't need the car right then and now... i gave my offer and they said i'd need money down to at least go above the other offer on the table... so they were selling a car someone else already put money down on (is this even legal) i said no and if the car is available next week due to original purchaser has a change of mind then fine i'll come in with a check in hand... i contacted then 7 days later and they said the car was sold yesterday (but its still online) so i called to verify and sure enough the car is still available but someone just put money down for a hold. so i asked then - if someone pt money down on a car doesn't that show intention to purchase the vehicle and thus makes the vehicle unavailable for additional sales? i got a response that was brash and condescending. This dealer is by far the worst dealership i've ever been to... i've been to nearly 30 dealerships in 3 weeks looking at cars and have had nothing but a pleasurable experience till this group of road side charlatan. they also claimed that the car in question was sold for more than asking price - really someone actually said - well i see the car is being sold for 10,000 - let me give you more than that because i'm a good person and you obviously don't know how to price cars ... here is more then asking price. WHAT EVER infinity of beachwood ... such xxxxxxxx. This dealership has to be one of the seven levels of xxxx More

Deceptive Absolute worse experience ever. I called and gave them my offer on a new car. The salesman said he would work on it. Anyway calls me back next morning Absolute worse experience ever. I called and gave them my offer on a new car. The salesman said he would work on it. Anyway calls me back next morning and records a message saying good news, we will accept the deal. Anyway I call back and he says he agrees with the terms and verbally repeats them. I agree, and then he asks for my social so he can run a credit check. I say I need the offer in writing before I can commit. He sends me the offer in writing, 4000 dollars above what we agreed. Did he take me for a complete fool? Outrageous, they should be ashamed. I am so glad I did not trust him and get a credit hit based on his talk. Always confirm everything in writing, but better, don't do business with them. They are the reason, car dealers still have the worst reputation overall. More

The biggest liars I ever seen Mitch gave me a wrong information about my car's brakes condition. The repair bill was enormous, unnecessary repair had been made. Tryed to solve the Mitch gave me a wrong information about my car's brakes condition. The repair bill was enormous, unnecessary repair had been made. Tryed to solve the problem with Rick Orange the service manager but he was just trying to cover this up.Sent me an email with stupid excuses and never responded to my suggestion to issue a refund. They are just ignoring me now. Preparing my complaint with the BBB . Bunch of crooks. More

Nightmare on Parkway This was the absolute worst dealership on the planet. I called 4 days prior to going over and made an appointment to see 3 vehicles. All the same mo This was the absolute worst dealership on the planet. I called 4 days prior to going over and made an appointment to see 3 vehicles. All the same model but different colors, options and prices. The sales manager called me twice to confirm the appointment. After driving 80 miles to get there only one vehicle was on the lot. It was a total mess, dead battery, broken back seat and scratches and dents all over inside and out. Yet this was infinity certified!! Obviously I asked to drive the other 2 and was told they were at a lot 1/2 hour away. So we drove our car and the saleman to the other lot to see the other 2 vehicles that were supposed to be present at the beachwood location 1/2 hour away after driving 80 miles and making an appointment 3 days ahead of time. I did drive an infiniti that was clean and very much interested in, however when it came to the price the sales manager said it was final. I said I would think about it after he gave me the written quote and I left. Ten hours later Car guru's posted that that same car went down in price $600.00!! So much for final price - right? Then I looked at the quote that was given to me and it wasn't even for the car I was interested in. The quote was for a new car and more expensive than the car I was interested in. I called the dealership immediately and told the sales manager how insulted and displeased I was and he offered to honor the quote for the new vehicle - yet I hadn't even driven or looked at it when I was there. I said no thank you and bought a Lexus - from a Pittsburgh dealership that doesn't play these game... Buyer beware in Beachwood.... More

No words can explain our frustrations! We bought two cars on the same day. The paperwork on car #1 had gotten lost after signed and due to that our first car payment was late. Some how ther We bought two cars on the same day. The paperwork on car #1 had gotten lost after signed and due to that our first car payment was late. Some how there was another mix up and could not find the papers we faxed about our insurance. They told us we were in default of our contract with them, if we didn't clear it up by end of day they would need to come get the car, WE were on vacation in Florida. Dealt with it for hours. We were told that we would get a refund on the old warranty. three months later we received one check still have not seen the other check of a pretty large size. I drove there 4 times I live an hour and a half away. Car #2 paper work was never filed for tax and tag. I had to get an extension on the temp tag twice. They then gave me a dealer tag while they attempted to find the paperwork. I asked for a letter or document to put in glove box encase I was pulled over. It read something like this is ok for such person to drive this car you can contact me at Infinity any questions. Not even on a letterhead. Bought car in Jan, That was April still no tag. On top of that. The battery died 2 times was replaced. Breaks had a problem were replaced and now the breaks are acting funny again needs to go back to shop. Sheering wheel cover cracked when this happened the wheels no longer turned. They replaced that, The stereo, GPS, fuses in door, and lighters replaced. The fuel door release works sometimes. Which makes it interesting when traveling and on E. We asked if we could trade car#2 back for something else, at this point we were only two months in. They said it would be way to much not worth it. I drive a lot due to business. This car and the situations with it make me feel unsafe in it and unreliable.. The first time the car broke down I was in the city had to have the car jumped. The second time we had just come back from a flight. Car would not stop had it towed to dealership. They had it a few days, Third time car broke was traveling stopped at gas station turn car off, turn car back on for school. Automatic steering wheel starts to come into position makes unusual noise and then when I turned the wheel from side to side the wheels would not respond. It was like having a big toy car. How dangerous would that have been if I had been adjusting it up or down for comfort while driving on the highway? They had it for about two weeks. because of this I had to drive loaner for travel 12 hours to Connecticut instead on heading down to Florida from that area as I planned before car broke. I had to drive all the way back to pick it up then to Florida that made my travels almost 27 drive time hours. I missed getting to go to Disney with my mother and sister that was planned for 6 months and the special breakfast that was planned for my birthday. On top of this car seat would not hold settings so when I got in car the set would be all the way back, radio would go on and off. GPS and Blue tooth either would not connect or send you routes that were longer then on phone GPS by hours at time. In all of this our sales person was the only one who called or returned phone calls of ours for about 3 months. I spoke to several people on the phone, my husband called they never called back. One day I went in there and asked why upper management had not called they said he was unaware. Once he was aware he called and I went in to meet with him. He assured me that these things would be taken care of and could we move on from here and put it in the passed. We purchased the cars on January 9, 2016 As of today May 25,car #1 still has not been refunded over $2000.00 in the old warranty from the car we traded in as promised. Car #2 is once again scheduled to go into shop when I get home from my travels. I waited a long time before writing a review. I was patient and as understanding as we could be. In our home a situation that normally brings people great joy especially if its a goal. It has been emotional, we have had more stress due to these cars. The Lemon Law says the car has to have 3 of the same things wrong with it to file. I feel a complete loss of hope. This was a gift from my husband to me and he feels so bad about it. So please be careful, hopefully you will have better luck. More

Horrible Service Department Customer Service Trying to schedule your service appointment is the first challenge. The phone rings and rings. Leaving your phone number with the operator is not he Trying to schedule your service appointment is the first challenge. The phone rings and rings. Leaving your phone number with the operator is not helpful either because you will not get a call back. If you do get through to the service manager, expect to be treated rudely from the start. If he promises you a loaner car, make alternative plans because most likely, you aren't getting one. The excuses come next! And if you decide to complain to the dealership manager, don't expect a resolution. More excuses. If it were my first negative experience with this dealership, I might excuse it. But the same thing happened last time I went there for service. Love my Infiniti JX. Will take my luxury car business elsewhere! Thankfully I live in a large city with more than one Infiniti dealership. More