INFINITI of Beachwood

Horrible Service Department Customer Service Trying to schedule your service appointment is the first challenge. The phone rings and rings. Leaving your phone number with the operator is not he Trying to schedule your service appointment is the first challenge. The phone rings and rings. Leaving your phone number with the operator is not helpful either because you will not get a call back. If you do get through to the service manager, expect to be treated rudely from the start. If he promises you a loaner car, make alternative plans because most likely, you aren't getting one. The excuses come next! And if you decide to complain to the dealership manager, don't expect a resolution. More excuses. If it were my first negative experience with this dealership, I might excuse it. But the same thing happened last time I went there for service. Love my Infiniti JX. Will take my luxury car business elsewhere! Thankfully I live in a large city with more than one Infiniti dealership. More

Horrible company Worse company I've ever worked with. I made an appointment on Thursday to trade in my car and buy a certified pre-owned car there on Saturday. Drove 2 Worse company I've ever worked with. I made an appointment on Thursday to trade in my car and buy a certified pre-owned car there on Saturday. Drove 2 and a half hours on Saturday only to find out they sold the car on Thursday night. No one called to tell me. They even called Saturday morning to confirm my appointment and didn't mention that it was sold. I wasted 5 hours driving, gas, and $14 in tolls. They didn't even apologize or offer a better deal on another car. I will tell everyone I know never to buy a car or get their car serviced here. More

an unpleasant experience they sweet talked you into buying their overpriced maintenance plan which increases the price a lot. do not buy or lease from this dealership!!!! the they sweet talked you into buying their overpriced maintenance plan which increases the price a lot. do not buy or lease from this dealership!!!! the final price could be way higher than their advertisement. be careful! More

Made a call and they brought us the car we wanted We called the dealership after spotting an ad on autotrader.com. We asked about the specific car and their policy to bring a car to us, as this dealer We called the dealership after spotting an ad on autotrader.com. We asked about the specific car and their policy to bring a car to us, as this dealership is several hours away. A few days later, after the paperwork was filled out we had the pleasant experience of having a beautiful Infiniti pull into our driveway. We've been very pleased with the car, and the people at the dealership were always kind and helpful. We didn't feel any pressure and the process was absolutely better than expected in every way. I'm very certain our next car will be another Infiniti and I'm recommending Infiniti of Beachwood to everyone I know in the market for a car. More

New To The Infiniti Family I leased my first Infiniti this morning, and I never expected the experience to be as incredible as it was. Terry (business manager), Bob (finance), a I leased my first Infiniti this morning, and I never expected the experience to be as incredible as it was. Terry (business manager), Bob (finance), and Ken (sales consultant) were so friendly, helpful, thorough and efficient. The same goes for everyone I met in the parts and service department. My new Q60 is beautiful beyond words, and Ken took the time to make sure I understood all of the features that make it fun and functional as well. I know I will be thrilled to drive my gorgeous new car every day for the next 39 months, until I'm ready for a new Infiniti. You guys are doing everything right. More

Classic Bait and Switch is Par for the Course Here This company is engaging in deceptive and fraudulent advertising. I went to the dealership to inquire about a preowned Infinity Q37 that was advertise This company is engaging in deceptive and fraudulent advertising. I went to the dealership to inquire about a preowned Infinity Q37 that was advertised on AutoTrader. Theirg add clearly states in the caption that it can be leased for $299 per month with $2495 down. This is despite the fact that it is not legal in Ohio to lease a preowned vehicle. The dealer's sales manager Terry and their sales guy Kevin Johnson claimed that it was an error and they had no idea how the add got placed. I next inquired about 3 2013 Q37 convertibles that they have advertised on AutoTrader for $44,495, approximately $10,000 off of the MSRP. When I told them I was interested in leasing a vehicle, they quoted a very high monthly payment with a cap cost more than $5,000 higher than the advertised price. The sales manager claimed that the advertised price was only good on cash sales. After going around with them a while, I left when they said that they couldn't come close to my top line of $350 per month with $3,000 down. The best offer they made was $366 per month with $3,800 down. When I asked them to give it to me in writing, they refused.This morning, I got a follow-up email from AutoTrader saying that the exact same car that I offered to pay up to $350 per month and $3,000 down for was available for $299 per month with $2495 down! This dealership is doing a classic bait-and-switch and fraudulently advertises prices that they have no intention of honoring. More

I had an appointment for 1pm to fix my car that I set up weeks in advance. I dropped off my car and got a loaner car. Before I left they told me it would be done by the end of the day no problem. They calle weeks in advance. I dropped off my car and got a loaner car. Before I left they told me it would be done by the end of the day no problem. They called me at 4pm and told me they didn't have a chance to look at my car and I would have to leave it overnight. They told me they were overbooked. What is the point of an appointment it it's meaningless? What a waste of time I will go elsewhere for my service needs and if you value your time you should do the same. More

I wasted my time . I had the written confirmation from the dealer about the lease price and reconfirmed it before going to pick up the car. The sales person then sent a mail couple of hours later stating the dealer about the lease price and reconfirmed it before going to pick up the car. The sales person then sent a mail couple of hours later stating the deal is crazy and could not be honored . Be careful of the Dealership and especially the sales person. I would never go to this dealership nor recommend to anyone. I have leased the car at the price I wanted from another dealer. More

I wanted to thank infiniti of beachwood for the excellent service. They brought me a loaner car and made my car repair experience wonderful. I didn't have to drive to and from the dealership and wait for my service. They brought me a loaner car and made my car repair experience wonderful. I didn't have to drive to and from the dealership and wait for my car so I could enjoy my day off. They listened to my car problem since the car didn't act up when they drove it! My car is now running better than ever and it even had a car wash and vacuuming ! More

VERY EASY TRANSACTION, FUN , NO PROBLEMS, FAST, SIMPLE, SMOOTH , NO PRESSURE DEALERSHIP- LEASED A NEW GRAPHITE SHADOW G37X WITH PREMIUM PACKAGE, SPLASH GUARDS, Stainless Steel Illuminated Kick Plates and SMOOTH , NO PRESSURE DEALERSHIP- LEASED A NEW GRAPHITE SHADOW G37X WITH PREMIUM PACKAGE, SPLASH GUARDS, Stainless Steel Illuminated Kick Plates and Carpeted Trunk Mat, Trunk Net and First-aid Kit THANKS PAUL More