INFINITI of Bellevue

The BEST service department ever! Took our car in for some work this last week. Just got our car back today and everything was done as requested. We love this dealership, our car an Took our car in for some work this last week. Just got our car back today and everything was done as requested. We love this dealership, our car and especially Linda Ross. Linda always goes out of her way to make sure that we are satisfied with the service of our car. She is honest, super knowledgable and always greets you with a smile. Linda is huge reason why we continue buying Infiniti's at this dealership. The dealership itself is set up to make sure the customer is comfortable. I recommend Infiniti of Kirkland to everyone! More

Worst Infiniti Dealer I have worked with, period. This is the worst Infiniti dealer we have seen in 5 years - a shame to Infiniti. My car recently got some ignition problems. I visited the service de This is the worst Infiniti dealer we have seen in 5 years - a shame to Infiniti. My car recently got some ignition problems. I visited the service department on a Friday morning. Without any diagnosis, Linda Ross, the service supervisor who worked for me, was already pretty sure it was a battery problem and tried to convince me to replace the battery for over $200. I waited there for over an hour for the "professional diagnosis", and she came back to confirm that batter was almost dead (the battery was actually just over 3 years old) and it was the cause. I was not given any written diagnosis report. Believed her, I paid for the hefty price and got an average OEM battery installed. To be honest, I did not feel comfortable at all. The problem was not over. Next day, I got exactly the same ignition problem again in the afternoon. Frustrated, I called the service department, nobody really cared. I asked to talk to Sunil the manager - he never called me back. Wanted to solve the problem, I drove 20 minutes to the dealership and talked to folks there in person. It was 3:30 PM Saturday, 2 hours from closing, they refused to get the problem fixed on same day and asked me to come back on Monday to have another diagnosis. My wife did revisit the deanship next Monday. Guess what? Linda Ross tried to charge us additional $140 diagnosis fee without even apologizing for not being able to fix the problem on Friday. What a joke! My wife left in anger and for sure this would be our last visit to this dealership. More

Oil Change I brought my QX 80 in for a oil change Ryan was ready when I got there and I was out in less time then they said it would take under promise over deli I brought my QX 80 in for a oil change Ryan was ready when I got there and I was out in less time then they said it would take under promise over deliver I like it. Also Ryan gave a discount for being a loyal customer how nice and I didn't even ask for a discount More

Great service Great Service and customer support. I like the fact that you can schedule your appointment on line and that you get an email reminding you of your upc Great Service and customer support. I like the fact that you can schedule your appointment on line and that you get an email reminding you of your upcoming appointment. More

Service Excellent experience working with him! He's been super helpful and informative. Definitely recommend him to anyone who needs service help. Great sense Excellent experience working with him! He's been super helpful and informative. Definitely recommend him to anyone who needs service help. Great sense of humor and quality of work is even better! More

This sales person was awesome I visited infinit of kirkland the other day. Looking for a QX50 or QX70 Micheal Burrow helped me out. He was so informitive and really awesome to work I visited infinit of kirkland the other day. Looking for a QX50 or QX70 Micheal Burrow helped me out. He was so informitive and really awesome to work with. No high pressure sales just plain down to earth real! Which i appreciated very much. Go in and ask for Micheal you won't be sorry you did. More

Q50 WOW Walked into Infiniti of Kirkland and I ran into Michael who sold me a vehicle at another dealership. This was actually great because I called that dea Walked into Infiniti of Kirkland and I ran into Michael who sold me a vehicle at another dealership. This was actually great because I called that dealer looking for Michael since he told me if I ever wanted a different brand to reach out to him since he knew a number of people in the business. I was very happy I ran into him. He showed me the new Q50 and I can see why Michael changed brands that car is WOW just WOW. I will be returning back to Infiniti in May to get a Q50 Michael's cell phone number is now saved in my phone as "My Car Guy" will be doing business with him for a long time. More

Scheduled Maintenance I brought the vehicle in for scheduled maintenance, upon arriving the service bay, one of the service advisers greeted me and took me in the office, a I brought the vehicle in for scheduled maintenance, upon arriving the service bay, one of the service advisers greeted me and took me in the office, and I was in the customer lunge within 2 minutes. The lunge is clean, comfortable, and with plenty amenities to enjoy. My car was done in less than one hour. I had two other minor things that dealer also checked for me. This is the second time I've visited Infiniti of Kirkland, and every time I am very happy. More

Excellent Dealership My husband and I have purchased two Infiniti's from Infiniti of Kirkland. It's by far the best service you can ask. Kerry Brady goes above and beyond My husband and I have purchased two Infiniti's from Infiniti of Kirkland. It's by far the best service you can ask. Kerry Brady goes above and beyond to get you what you need. She's extremely knowledgeable about all the cars, service and really anything you need to know. She's my go to person. I always feel so welcomed when I come in for an oil change. I actually look forward to my service appointments. I highly recommend Infiniti of Kirkland. Ask for Kerry Brady! More

Infrequent visits are enough Twenty-five words? I didn't know this had an essay requirement. Infinity of Kirkland has been an excellent dealership to work with. The only proble Twenty-five words? I didn't know this had an essay requirement. Infinity of Kirkland has been an excellent dealership to work with. The only problem is that repairs are so expensive I dread taking my car in. There's nothing cheap about the vehicle. It's a great car and they do a great job of taking care of you but specific design elements drive up the maintenance and repair costs. More