INFINITI of Bellevue

Excellent customer service AJ is friendly, knowledgeable and always happy to help. Excellent customer service as always and a great ongoing client/customer relationship. I am ne AJ is friendly, knowledgeable and always happy to help. Excellent customer service as always and a great ongoing client/customer relationship. I am never kept waiting when I arrive and all the service staff at Infiniti of Kirkland are helpful. More

Today's Service AJ and the team provided excellent service today. I am thankful to AJ and team for their thorough service. I was in and out in no time. AJ and the team provided excellent service today. I am thankful to AJ and team for their thorough service. I was in and out in no time. More

As always, exceptional service I used to be leery of the idea of owning a luxury car and how it might break the bank for me, however Infiniti of Kirkland has done much to assuage my I used to be leery of the idea of owning a luxury car and how it might break the bank for me, however Infiniti of Kirkland has done much to assuage my fears. They always take the time to go into depth about anything my car needs and treat me the same if I am there to change an oil filter or if I am there for something much more in depth. AJ in particular took really good care of me and my car last time I was there, making sure I knew what was going on and how much everything would cost, which was greatly appreciated. More

Infiniti Rocks! I had the best experience shopping at Infiniti of Kirkland I love my new car the sales girl Kate was very professional has a lot of car knowledge she I had the best experience shopping at Infiniti of Kirkland I love my new car the sales girl Kate was very professional has a lot of car knowledge she even made me coffee twice super friendly I would recommend this dealer to anyone and yes I would come back again! And. They even filled up my car full tank thank you Infiniti of Kirkland you guys are the best More

Recently I purchased a 2010 G37x. It also had locking lug nuts (with no key) that needed to be taken off and replaced by new ones from Infiniti and some trouble codes that need to be reset. I went into In nuts (with no key) that needed to be taken off and replaced by new ones from Infiniti and some trouble codes that need to be reset. I went into Infiniti of Kirkland on November 27th to schedule an appointment with Chris, presumably a service manager. I work 9am – 5pm during the week so he informed me that I’d need to come in on Wednesday or Thursday because of the extended shop hours. I set up an appointment for yesterday (December 4th) at 5:30pm and left. I was 10 minutes late to the appointment because of rush hour traffic from Seattle to Kirkland. On the way there I tried to call the service department twice to let them know I was running a little late, but nobody ever answered the phone. I walked into the service department and stuck my head into an office where a young woman and presumably a service manager were sitting. I apologized for being 10 minutes late and explained that it took me an hour to get there coming all the way from Downtown Seattle. Right off the bat I was treated very poorly by both of them. I was informed that my car would not be worked on because I was late and the service manager was not going to keep the mechanic around to work on my car since he was already working on another. I pleaded with them to honor my appointment since it was just resetting codes and removing lug nuts but they were very adamant that my car was not going to get worked on. Frustrated, I tried to explain to them that this was my first time taking my car to an Infiniti dealership for service and it was very disappointing to be treated this way. I told the service manager that if they weren’t going to honor my appointment, I would never be coming back to Infiniti of Kirkland. All he said was, “That’s fine.” Shocked and pretty dejected at this point, I went into the showroom to see if I could find another manager (or Chris) to talk to. After talking with the receptionist for a minute, the service manager came running in saying that he’d put me in a loaner and that they’d work on my car today (December 5th). I reluctantly agreed at that point but the incident that happened minutes before was still troubling me. I plan on having this car for the next 10 years or so and I want to have a great relationship with a dealership I can trust. By that point, Infiniti of Kirkland had already lost my business. The manager was pulling my car into the service bay so I tapped on the window and informed him that I wouldn’t be getting my car worked on there and left. I could not believe the way I was treated at Infiniti of Kirkland - I’ve never had such bad customer service. Luckily there are a couple other Infiniti dealerships in my area. More

My wife and I purchased a new JX35 and had simply THE BEST buying experience we have ever had getting a vehicle. The salesman, Dan Wilson, has set a new standard for attention to detail and customer serv BEST buying experience we have ever had getting a vehicle. The salesman, Dan Wilson, has set a new standard for attention to detail and customer service. In the end one of the key reasons we decided to go with Infiniti over the other luxury brands was the fantastic job Dan did during the sales process. We just wanted to give him our business. And let me also say that the rest of the Infiniti of Kirkland team was just as terrific. We'll definitely be going back to them. More

Don't ever go there for any repair works. They'll charge you $1700 for a part worth $700 on infinitipartscenter.net (Labor not included). you $1700 for a part worth $700 on infinitipartscenter.net (Labor not included). More

This dealership treated us like royalty while we were in and ended up purchasing our car. Since we have left the dealership, it has taken me 2 weeks to get a response on status of Keyless remote entry keys and ended up purchasing our car. Since we have left the dealership, it has taken me 2 weeks to get a response on status of Keyless remote entry keys and the installation of Lo-Jack. I never did get a response from the salesman. My communication has been with the gentleman who helped finance the car and one of the managers. What happened to customer service and follow thru? Update: 7/10/12- while at dealership getting Lo-Jack installed found out that part of the communication problems were because of the dealership having & calling our home phone which does not normally get checked for calls & messages. As a result We normally ask people to call our cell phones for contact. Since this information has been updated communication has improved. I still have not had any contact with the salesman but based on the manager I have been working with it sounds like due to nature of the issue with the keyless entry things were better left handled by the manager I have been working with. Lastly, this has been a learning experience for both the dealership and myself. Apparently, Toyota installed keyless entry wiring but based on a call to Toyota Delaership the remote keyless entry is an upgrade that the buyer needs to pay for if they want it. Former owner of our Camry chose not to do remote entry upgrade so all the keys are regular keys and no remote. I am happy to say however that the dealership is working with me on trying to remedy this issue because this was one reason I bought the car. More

This dealership let me buy a new car and take it home. They then called up after the papers were signed and told me that there was an issue with my trade in... And told me I would have to pay an additiona They then called up after the papers were signed and told me that there was an issue with my trade in... And told me I would have to pay an additional $3000 for repairs to my trade in. Ridiculous. No customer service at all! Beware when dealing with them. I've never had such an awful experience ever. More

Fahad Usmani did an outstanding job of helping me along in my decision process in terms of providing me with viable options to meet my financial objectives. I was ultimately able to get the car I wanted wi in my decision process in terms of providing me with viable options to meet my financial objectives. I was ultimately able to get the car I wanted without the financial parameters I desired. More