INFINITI of Bellevue

This dealership treated us like royalty while we were in and ended up purchasing our car. Since we have left the dealership, it has taken me 2 weeks to get a response on status of Keyless remote entry keys and ended up purchasing our car. Since we have left the dealership, it has taken me 2 weeks to get a response on status of Keyless remote entry keys and the installation of Lo-Jack. I never did get a response from the salesman. My communication has been with the gentleman who helped finance the car and one of the managers. What happened to customer service and follow thru? Update: 7/10/12- while at dealership getting Lo-Jack installed found out that part of the communication problems were because of the dealership having & calling our home phone which does not normally get checked for calls & messages. As a result We normally ask people to call our cell phones for contact. Since this information has been updated communication has improved. I still have not had any contact with the salesman but based on the manager I have been working with it sounds like due to nature of the issue with the keyless entry things were better left handled by the manager I have been working with. Lastly, this has been a learning experience for both the dealership and myself. Apparently, Toyota installed keyless entry wiring but based on a call to Toyota Delaership the remote keyless entry is an upgrade that the buyer needs to pay for if they want it. Former owner of our Camry chose not to do remote entry upgrade so all the keys are regular keys and no remote. I am happy to say however that the dealership is working with me on trying to remedy this issue because this was one reason I bought the car. More

This dealership let me buy a new car and take it home. They then called up after the papers were signed and told me that there was an issue with my trade in... And told me I would have to pay an additiona They then called up after the papers were signed and told me that there was an issue with my trade in... And told me I would have to pay an additional $3000 for repairs to my trade in. Ridiculous. No customer service at all! Beware when dealing with them. I've never had such an awful experience ever. More

Fahad Usmani did an outstanding job of helping me along in my decision process in terms of providing me with viable options to meet my financial objectives. I was ultimately able to get the car I wanted wi in my decision process in terms of providing me with viable options to meet my financial objectives. I was ultimately able to get the car I wanted without the financial parameters I desired. More

I took my car in to service after another dealer could not find the problem or give me an inteligent answer for my concern. Chris in service greeted me as if I were royalty and without question, put me in not find the problem or give me an inteligent answer for my concern. Chris in service greeted me as if I were royalty and without question, put me into a service loaner and I was on my way. The attention to detail and "never quit" attitude I felt from the service department made me feel confident they were giving every effort. I am, like many others, an extremely busy person and I don't have time to bounce all over creation to get my car fixed. Within about 3 hours Chris called me to let me know the problem was discovered, parts were ordered, and I would have my car by the following afternoon! That is my expectation of how a dealership should operate and more. Great job I.O.K! You will be seeing me for regular service. More

I hope someone besides the other auto owners reads this--like the Dealership Owner or Infiniti--- I have never had BETTER service anywhere than what Linda Ross provides--she is the absolute best. I h this--like the Dealership Owner or Infiniti--- I have never had BETTER service anywhere than what Linda Ross provides--she is the absolute best. I have owned Porsche's and Mercedes and the service was good but not like what Linda and your mechanics have provided me. I recomend your deaership all the time for buying and service because of Ms. Ross and your staff. Thanks you!! More

I have owned 4 Infiniti's bought at Infiniti of Kirkland. I like the cars but most important I love the quality of service and the personal touch I receive Linda Ross. Linda has been my go to person for many I like the cars but most important I love the quality of service and the personal touch I receive Linda Ross. Linda has been my go to person for many years and she makes bringing one's car for service a pleasant experience. More

This dealership is by far the best and most personable dealership out of any luxury brands out there. No frills or gimicks, straight forward, honest, and they have been there for as long as I have needed dealership out of any luxury brands out there. No frills or gimicks, straight forward, honest, and they have been there for as long as I have needed them (10 years) and longer while other Infiniti dealerships have come and gone. Strongly recomend this dealership for sales and service. More

My family has been going to Infiniti of Kirkland for 13 years and one of the main reasons has been Linda Ross in their customer service department. She goes above and beyond what is expected so that we are years and one of the main reasons has been Linda Ross in their customer service department. She goes above and beyond what is expected so that we are satisfied with our service. You can trust her to make sure that your car will be running strong and safe for many years! I would find it very hard to buy another make of car since I know this type of customer service is hard to find. More

This is my first Infiniti (I have an FX35) and I absolutely love my car!! The employees are so friendly, but the best one is Linda Ross. She always meets me outside when I get out of my car, alway absolutely love my car!! The employees are so friendly, but the best one is Linda Ross. She always meets me outside when I get out of my car, always has a smile, and she even gives me a hug. I have brought my 2 kids in before and when I don't have them, Linda is so sweet and packs up cookies for them! The overall customer service here is outstanding! Alice Romano More