INFINITI of Bellevue

I have been driving an Infiniti since 1993 and currently have a 2005 G35X. Linda Ross and the Service Department have been excellent every visit over the years. From regular services to showing up unannounc have a 2005 G35X. Linda Ross and the Service Department have been excellent every visit over the years. From regular services to showing up unannounced with a problem, they have provided me with a loan car and taken care of fixing the problem and getting me back on the road when they said they would and at the price they quoted. I highly recommend you try driving an Infiniti and experiencing the way car ownership should be. - Steve Olsen More

Linda Ross is the reason we have kept our Infinity G20 for so long. We have never been to a service department that came close to the honest and friendly help we have gotten here. She has happily given for so long. We have never been to a service department that came close to the honest and friendly help we have gotten here. She has happily given us advice and information on our non-Infinity cars. When I had a sudden problem and made it to the dealership she had me in a free loaner in 10 minutes. Any other service department from any carmaker needs to visit here to see what service really is. More

Having been a sales and service customer with Infiniti of Kirkland for over ten years,I always appreciate their continuume of ethical and professional standards. I just completed another service appointment Kirkland for over ten years,I always appreciate their continuume of ethical and professional standards. I just completed another service appointment and as always was treated with the utmost respect and friendliness.The service was, as always, outstanding. Thanks again to Linda Ross and her associates for another great experience. More

I went in on a Sunday evening to check out the 2010 G37 sedan. They did not have what I was looking for and almost forced me get one with more options (like Nav etc). I agreed to it and started negotiating sedan. They did not have what I was looking for and almost forced me get one with more options (like Nav etc). I agreed to it and started negotiating with the price. They came down to a good price but with a condition that I give them a good rating when Infiniti asks me to fill a survey. Fair enough... The salesman pretty much forced me to sign the deal even though I was apprehensive. I did end up signing it - completely my fault for slipping. I little later I realized that this is not what I wanted and wanted to cancel it.. I called them early Monday morning to ask for cancellation of the lease contract since it wasnt processed as yet (had this info confirmed from Infiniti financial services as well). They refused and said that I HAD to buy this car or take something else from them otherwise they wont cancel the contract. I agreed to consider a pre-owned car. They took advantage of the situation and quoted me prices 10-15% higher than KBB retail value. For example: a 2008 Honda civic for 21000 when you can get a new one for 2011. These guys dont care about the customer experience. Its more about selling that particular car and the moment you sign the deal, they dont care much... I would NEVER go back to these guys.. Maybe not even Infiniti... On the other hand, I called up the BMW dealership and asked them if they could help figure this out and they actually spent 30 mins explaining me the legalities etc even though I had dont no business with them and showed no intention of doing any unless this got sorted out. More

Don't ever deal with this dealership. I went to lease G37 (based on $319/month TV and internet ads). I experienced sleazy sales tactics, Steve (Sales Manager) could not explain different fees and numbers in (based on $319/month TV and internet ads). I experienced sleazy sales tactics, Steve (Sales Manager) could not explain different fees and numbers in the lease, I had to point out miscalculations few times (i.e. there is no delivery charge for VPP plan, etc). First, they said the region does not buy cars advertised in lease special, then the salesperson did not know about Nissan VPP plan. Fortunately, I had VPP plan materials on my laptop. The dealership, basically, gave me a price (380/month on the lease). When I started to ask about details of the fees and write them down, Steve literally screamed at me and my wife, rudely requested "to leave the premises", and threatened to call the police(!!!). I asked for his full name and a name of General Manager - he refused to provide the names to me. I will definitely complain to the corporate office, but I have to warn everyone to never deal with this dealership. Based on the previous reviews, I wish I saw this site sooner and saved myself a trip and humiliation. More

Deal Breakers... Infiniti Of Kirkland wants to see Deal Breakers... Infiniti Of Kirkland wants to see infiniti company from hero to zero .. i tried this dealership couple of times for infiniti car, Deal Breakers... Infiniti Of Kirkland wants to see infiniti company from hero to zero .. i tried this dealership couple of times for infiniti car, but i think they are the deal breakers. They want customers to go and buy from Toyota or ford but for some reason i dont know why they want customers not to buy Infiniti. Better not to go to this dealership, i could't try infiniti of Tacoma , but the owner is same so i dont wana try.. Thanks God Toyota dealership is not like Infiniti of Kirkland.... More

Customer Service Assistant Mgr is excellent. Eric the Dealeship Mgr is loyal to his bad boss, the owner and can do nothing by himself.. I was cheated into buying the second EX35 while the first one was Dealeship Mgr is loyal to his bad boss, the owner and can do nothing by himself.. I was cheated into buying the second EX35 while the first one was not approved as a Lemon Car. The person who induced me with false info, Miki was fired but the deaslership does not want to take the responsability and give me compensation for the damage of over $20,000. The Nissan Comp should stay with Nissan carsd as they do not know how too behave with customers of luxury cars. More

We went to get into a new FX-35 due to the end of our lease on a '05 FX-35. They changed the numbers after we had a phone quote that nearly doubled the monthly payment. We finally bought a different o lease on a '05 FX-35. They changed the numbers after we had a phone quote that nearly doubled the monthly payment. We finally bought a different one and then was told that they couldn't get financing (although we were preapproved from having a previous lease). We did not get any information about the lease process. After having to return the car, we had to extend our lease. Our fault was not going in prepared. Our last lease was a great experience at Infinity of Tacoma. But the guy we worked with was no longer there, so we decided to deal with Kirkland. After a three week headache we finally bought a car. We aren't happy with it anymore. It's tainted now. Then we got a bill in the mail from Infinity Financial that Kirkland was supposed to get after the resolve of the previous lease. They paid a portion of it, but not all of it. And now we have to get an attorney to resolve it because they are not responding to my letters. I could go on and on with more detail, but you get the idea. Not only will I never step foot in there again (unless it’s to get my money), I will never buy an infinity again because of this. More

Took such good care of my car (and me!) One of the reasons we own two Infinitis from Infiniti of Kirkland is that we are always confident that Linda and Chris, as well as the rest of the service depar reasons we own two Infinitis from Infiniti of Kirkland is that we are always confident that Linda and Chris, as well as the rest of the service department, will always tend to our every need (good cookies, too). I also liked the idea of bringing in a coupon this time, so that even though the service cost more than taking the car to our other mechanic, it helped that the 10% off was available. Great idea! More

Bought 03 G35 back in 03. Issues with brakes and dealership tired to pass it off as high performance vehicle- Lier's! Got a recall notice from infinity saying they would replace brakes for 3yr/36 mi dealership tired to pass it off as high performance vehicle- Lier's! Got a recall notice from infinity saying they would replace brakes for 3yr/36 miles. Then radio/AC issues started. Was told they had no ides what the issue was but they could replace the parts for about $1,500. Did some research and found that the radio/heater circuit board was defective and a recall was in place. Went back to dealership and they told me my car was out of the recall window Aug of 2002 because it was manufactured in 10/02...two months. This dealership has a bunch of lier's and unprofessional Sales people. Especially the female with the east coast attitude. Stay away from Infinity of Kirkland their lier's and deceptive! More