INFINITI of Bellevue

CUSTOMER SERVICE: Offered one price. During negotiation, number somehow went up $1k after splash guards purchased with several "We Owes" Didn't realize price increase until completing paperwork in F&I's off number somehow went up $1k after splash guards purchased with several "We Owes" Didn't realize price increase until completing paperwork in F&I's office. Since we loved car so much we decided to leave it be. Lesson learned: take digital photo of negotiation sheet each time salesperson goes to the sales manager. I swear the number was changed somehow. Next, once I paid them in full. CS went totally downhill. I had to do the follow up of all We Owes with sales, delivery support, sales manager, etc. Got agreement on all but when it came time to execute, sales manager (Joe) calls me and denies agreeing with swapping out the grille (two days after we agreed in person). Gave me some flack about internal charging to sales versus We Owe. In the end, kept the original grille. Lessons learned: don't back down on they agreed to do. Also touch up paint was another We Owe. I purchased G35xS 2/11. Took delivery 2/17. As of 3/1 still waiting for my touch up paint! Even though this item is less then $15, I am not backing down on this one. Cargo net was installed prior to delivery only because I was super persistent on that one as well. Also, there is no continuity with the sales person. Once I paid for the vehicle Sales basically said "goodbye". Their process is to hand over the responsibility to Lori Madera (nice person, in charge of used car delivery and We Owes). This was part of the problem. How would she know what we negotiated??? Like I said earlier I had to do all the follow up since Sunil either denied all the We Owes or the communication broke down between the three of them (Joe, Sunil and Lori) Lessons learned - be sure to let them know you are the customer, because I was basically treated like a third class citizen after I paid them in full. Deal with Infiniti in Beaverton, OR. I actually worked with them. My instincts were to buy from them, and I should have. Their staff is the great! If I buy another Infiniti, it will definitely be in Beaverton. QUALITY OF WORK: Another "We Owe" was a professional detail and to buff out the rough texture (either from sediment sitting outside for a long period or paint dust). They reportedly did it twice. But when I inspected the car twice, it still had rough texture on about 50% of the car. I found out they never took it to a professional detailer. They only kept it onsite and had one of their high school employees do it themselves. This was very upsetting to me. They had 6 days to do it and never did it. So when I took delivery 2/17 I spent a sleepless night doing the detail myself which involves using a wet/clay bar (had to use two) to remove all sediment then wax/polish after that (took me 7 hours). When I shared my disappointment all they said was "sorry". Also, it took 6 days to deliver my car after payment because they botched the splash guard order twice! First one, the wrong ones were ordered. Second order, guards were scratched up. So they had the third set overnighted which finally got installed 2/17, 4 days after promised delivery! FRIENDLINESS: The staff was your typical smiling sales staff. OVERALL EXPERIENCE: Other than the nice lounge full of refreshments, I wouldn't deal with them (in terms of sales). I hear the service department is exceptional but cannot comment more on that until I deal with them. It must have something to do with the next competing dealership in Fife (near Tacoma). It's about 35 miles south and pretty far for most folks. Hence, they are the only Infiniti dealerhip in town. They do great stuff in the community, I'll give them that, wish they would transfer that to me as the customer. Even though I bought a used car, it had only 11,885 miles on it, and I paid over 38K including TTL. Yet, I felt I was not treated as a customer at all after paying them in full. When the Infiniti inner circle (phone survey) contacted me recently, I let them have it. And I hope they follow through with corrective action because I expect some sort of restitution for the most miserable experience I have dealt with at an auto dealership. Infiniti is upscale like Acura, and I expected so much better - new or used. But what I got was even worse than a private used car lot. PRICE: I mentioned above under Customer Service that I ended up paying $1k more than I thought. Something happened between the sales price negotiation paper and the paperwork with the F&I person. More

This was purely an "online" experience. After realizing the our local Infiniti dealer had no competition and did not need to try we thought to toss our business out of town to the nearby Seattle area (we a the our local Infiniti dealer had no competition and did not need to try we thought to toss our business out of town to the nearby Seattle area (we are in Portland). Here is the bottom line: Infiniti wishes you to believe that the MSRP is the ONLY price they are ALLOWED to sell at. They claim that the MSRP of the car is already as low as possble (in this case nearly $5000 over invoice). Infiniti truly makes a lot on their cars and they are not ashamed to admit it. But they want you to believe it's utterly unavoidable and that some corporate entity has a virtual gun to their collective heads making them rip you off. But if you can possibly be so kind as to understand and buy an Infiniti them perhaps they will be allowed to continue to sell them to you. I was assured that I would love the car despite the price and that in fact I would eventually come to see that it really was worth more! They lost me, despite their "wonderful" car. Is there any Infiniti anywhere that will deal? More

I purchased a used G35 in July of 2007 from the Back Used Car portion of the dealership..and dealt with two rather sleezy guys. I don't remember there names..I think one of them was Leif and the other ..was Car portion of the dealership..and dealt with two rather sleezy guys. I don't remember there names..I think one of them was Leif and the other ..was slightly older, tall thin guy. But anyways..they played so many games (it's a wonder i even bought the car from them). They kept telling me if i didn't buy the car now these other people (who happened to be looking at it when i came back the next day to talk about buying it) were going to buy it...So after I agreed on the price they told me that those people couldn't have bought it because it was out of their financial limit.. (again, i should have known better than to purchase the car) The next HUGE issue came from the extended warranty I purchased...I was told I could cancel at any time for a return of the unused portion...and I was told the extended warranty wouldn't start until the factory warranty ran out in about 8 months...So i went ahead and purchased the top of the line extended warranty because i figured i could just have the unused portion reimbursed if i sold the car. I went back about 2 months later because i decided financially it wasn't worth having the extended warranty (and i planned on refinancing at a lower rate) and i filled out the paperwork to have it refunded to me. Was told it would take about 6 weeks. SO I waited..and waited..and the current credit union does not have any way short of going in and harassing them to find out the balance of my current loan...and it wasn't until I applied for a credit card that I found out the warranty wasn't refunded...6 months later...SO i thought, I'll call the warranty company and find out why it wasn't refunded...According to National Warranty there was never an extended warranty taken out in my name or for my car and the number I had on the paper wasn't in their system and it was up to the dealership to refund me the ammount. So now I have to brave the annoying finance department at a dealership that obviously doesn't care about their customers and just about the bottom line. DO NOT BUY FROM THEM!! If you have to drive the extra 40 minutes and go to Infiniti of Fife or better yet...just buy a Nissan. More

We visited the Infiniti of Kirkland with a very strong determination to buy the car. But after meeting their Directior of Internet Sales, Ken we were very sure not to buy from anywhere else but them. We w determination to buy the car. But after meeting their Directior of Internet Sales, Ken we were very sure not to buy from anywhere else but them. We were not even taken into office and were GIVEN a car to test-drive (no one even accompanied us!). He was not even the least bit interested in making the sale or, describing the features of the car (perhaps he had already made 6 sales that day, according to him). He was very sure that we were not there to buy but to get a "free test drive" and kept insisting that we should comeback after looking at other cars. His thinking was hard to understand since he was aware of the folder in my hand with all the research/notes on the specific vehicle we were interested in. Perhaps he assumed because we were Indians and if that was the case, I am amused at his stupidity! In any case, we would not suggest this dealer under any circumstances. More

The vehicle was not detailed properly before we took delivery. Dirty windows inside and outside, residue wax at seams... delivery. Dirty windows inside and outside, residue wax at seams... More

frank made us feel right at home and helped us find the right car (g35x). he was a pro and my husband (the know it all) even was taken by him being a pro! right car (g35x). he was a pro and my husband (the know it all) even was taken by him being a pro! More