INFINITI of Bellevue - Service Center

My family has been going to Infiniti of Kirkland for 13 years and one of the main reasons has been Linda Ross in their customer service department. She goes above and beyond what is expected so that we are years and one of the main reasons has been Linda Ross in their customer service department. She goes above and beyond what is expected so that we are satisfied with our service. You can trust her to make sure that your car will be running strong and safe for many years! I would find it very hard to buy another make of car since I know this type of customer service is hard to find. More

This is my first Infiniti (I have an FX35) and I absolutely love my car!! The employees are so friendly, but the best one is Linda Ross. She always meets me outside when I get out of my car, alway absolutely love my car!! The employees are so friendly, but the best one is Linda Ross. She always meets me outside when I get out of my car, always has a smile, and she even gives me a hug. I have brought my 2 kids in before and when I don't have them, Linda is so sweet and packs up cookies for them! The overall customer service here is outstanding! Alice Romano More

Great customer service. I have been dealing with Infiniti of Kirkland for several years and have never had a bad experience. I just recently bought another car from them. If your looking for a new or used ca of Kirkland for several years and have never had a bad experience. I just recently bought another car from them. If your looking for a new or used car, it is worth the time to stop in and see them. More

This is my third FX from Infiniti of Kirkland. I went and test drove a Porsche but I didn't feel like a valued customer. These cars are expensive and I want to feel special. Infiniti of Kirkland treats me li test drove a Porsche but I didn't feel like a valued customer. These cars are expensive and I want to feel special. Infiniti of Kirkland treats me like I'm special. On top of that it feels like family! The fact that the same people are still working for Infifinti of Kirkland after all these years says something about the work environment. People don't stay where they are not valued. This shows in their attitudes towards the customers. Keep up the excellent work. Big hugs to Linda and Kerry! You two bring me back year after year, car after car. More

Technical service work here is unmatched in our experience .The staff overall is textbook perfect but the reason we will continue to rely on this Infinity dealership is the customer service especia experience .The staff overall is textbook perfect but the reason we will continue to rely on this Infinity dealership is the customer service especially provided by Linda Ross, Assistant Service Manager. Linda is knowledgable, listens carefully and coordinates seamlessly with service staff. Initially it was only by chance that we brought our 2007 Infinity to the Kirkland dealership for service as it is located over an hour away from our home and past 2 other Infinity dealerships. We have never experienced a dealership employee that could inspire this level of loyalty --Way to go ,Kirkland Infinity! More

I have been driving an Infiniti since 1993 and currently have a 2005 G35X. Linda Ross and the Service Department have been excellent every visit over the years. From regular services to showing up unannounc have a 2005 G35X. Linda Ross and the Service Department have been excellent every visit over the years. From regular services to showing up unannounced with a problem, they have provided me with a loan car and taken care of fixing the problem and getting me back on the road when they said they would and at the price they quoted. I highly recommend you try driving an Infiniti and experiencing the way car ownership should be. - Steve Olsen More

Linda Ross is the reason we have kept our Infinity G20 for so long. We have never been to a service department that came close to the honest and friendly help we have gotten here. She has happily given for so long. We have never been to a service department that came close to the honest and friendly help we have gotten here. She has happily given us advice and information on our non-Infinity cars. When I had a sudden problem and made it to the dealership she had me in a free loaner in 10 minutes. Any other service department from any carmaker needs to visit here to see what service really is. More

Having been a sales and service customer with Infiniti of Kirkland for over ten years,I always appreciate their continuume of ethical and professional standards. I just completed another service appointment Kirkland for over ten years,I always appreciate their continuume of ethical and professional standards. I just completed another service appointment and as always was treated with the utmost respect and friendliness.The service was, as always, outstanding. Thanks again to Linda Ross and her associates for another great experience. More

Took such good care of my car (and me!) One of the reasons we own two Infinitis from Infiniti of Kirkland is that we are always confident that Linda and Chris, as well as the rest of the service depar reasons we own two Infinitis from Infiniti of Kirkland is that we are always confident that Linda and Chris, as well as the rest of the service department, will always tend to our every need (good cookies, too). I also liked the idea of bringing in a coupon this time, so that even though the service cost more than taking the car to our other mechanic, it helped that the 10% off was available. Great idea! More

Bought 03 G35 back in 03. Issues with brakes and dealership tired to pass it off as high performance vehicle- Lier's! Got a recall notice from infinity saying they would replace brakes for 3yr/36 mi dealership tired to pass it off as high performance vehicle- Lier's! Got a recall notice from infinity saying they would replace brakes for 3yr/36 miles. Then radio/AC issues started. Was told they had no ides what the issue was but they could replace the parts for about $1,500. Did some research and found that the radio/heater circuit board was defective and a recall was in place. Went back to dealership and they told me my car was out of the recall window Aug of 2002 because it was manufactured in 10/02...two months. This dealership has a bunch of lier's and unprofessional Sales people. Especially the female with the east coast attitude. Stay away from Infinity of Kirkland their lier's and deceptive! More