INFINITI of Boerne

I am very pleased with this dealership. I bought my car here. These people are respectful, kind and very helpful. Exceptional service. Will definitely go back for my cars maintenance. Thank I bought my car here. These people are respectful, kind and very helpful. Exceptional service. Will definitely go back for my cars maintenance. Thank you so much for helping us....Blessings to ALL of YOU'LL. More

I have bought 2 vehicles from this dealership. After buying my second vehicle, I won’t be back due to the terrible service department!!! After buying my second vehicle, I won’t be back due to the terrible service department!!! More

Our experience was the best we have ever had while purchasing a vehicle! Salesmen were knowledgeable and friendly and very accommodating. Everything was very straightforward no smoke and mirrors. I li purchasing a vehicle! Salesmen were knowledgeable and friendly and very accommodating. Everything was very straightforward no smoke and mirrors. I like that. More

Excellent communication, good service advisor, excellent valet service, car returned, spotless. Thank you for your service. What a polite helpful crew you have. valet service, car returned, spotless. Thank you for your service. What a polite helpful crew you have. More

Very pleasant s fast transaction. The dealership was lovely and the car was exactly what I was looking for at a fair price. I recommend them. The dealership was lovely and the car was exactly what I was looking for at a fair price. I recommend them. More

Boerne’s service department is top notch. The technicians are thorough and professional. I appreciate access to the service videos and recommendations posted on the customer portal. They got The technicians are thorough and professional. I appreciate access to the service videos and recommendations posted on the customer portal. They got my vehicle back to me quickly. Rates were reasonable too! More

Excellent customer service ,, Greatly appreciated, the representative was very pleasant , and prompt in taking care of my vehicle needs , thank you ! representative was very pleasant , and prompt in taking care of my vehicle needs , thank you ! More

Infiniti of Boerne takes care of their customers and they are one of the best dealerships I have ever used. are one of the best dealerships I have ever used. More

Faylin is great as a service support person. However Infinity is failing as a corporation. This last service visit again could not deliver on their service promises around picking up the car a However Infinity is failing as a corporation. This last service visit again could not deliver on their service promises around picking up the car and delivering it back when service is completed. This has happened multiple times because not enough employees are hired. More

My first visit to Principle INFINITI of Boerne for routine maintenance was, unfortunately, a disappointing experience that fell well below expectations. From the outset, the interaction with my ser routine maintenance was, unfortunately, a disappointing experience that fell well below expectations. From the outset, the interaction with my service advisor, Faylin Miller, felt more like a sales pitch than a customer-focused service appointment. Before my vehicle had even been properly inspected by a technician, I was presented with a series of additional maintenance suggestions. It came across as a “nickel-and-dime” approach pushing services that had not yet been validated as necessary by an expert mechanic. In my view, recommendations should come after a thorough inspection, not before. One specific issue stood out. I requested that my battery be checked and cleaned due to visible corrosion. Faylin Miller mentioned corrosion-prevention felt pads, which I explicitly declined. I asked only for the battery to be inspected and cleaned. While the maintenance video later confirmed that the battery was cleaned and checked, I discovered after leaving that felt pads had been installed anyway despite my clear refusal. This was more than just an unwanted add-on. Shortly after, my vehicle experienced a complete loss of power. I had to personally remove the pads and discovered that the battery cable had not been properly tightened. After spending a significant amount of money and time on what should have been routine maintenance, I should not have had to troubleshoot or correct the work myself. The core issue here was a breakdown in communication and a lack of attention to customer instructions. I did not feel heard or respected in my decisions regarding my own vehicle. Additionally, the quality control on the work performed was concerning. The maintenance video provided transparency, but it also highlighted the disconnect between what was requested and what was actually done. Although this dealership is conveniently located less than five minutes from me, I will not be returning. This experience did not reflect the level of professionalism or trust I expect when servicing my vehicle. Thank you for the one-time experience. More