INFINITI of Charlotte

No pressure, straight to the point, take it or leave it, transparent on all car history. transparent on all car history. More

Since my impression of the dealership is reflected through the contact with its, employees, my initial contact with the first encounter was abysmal. As if waiting was not bad customer service, nobody through the contact with its, employees, my initial contact with the first encounter was abysmal. As if waiting was not bad customer service, nobody was concerned with my presence as a potential customer to even say good afternoon. The one employee who finally approached me was himself less interested then he was concerned. I left never to return but, I gave Infinity of Charlotte one more chance by emailing the sales manager who passed my contact information to Pater Mikhael. My wife and I walked into the dealership to experience the same disinterested disposition from the same employee from my first visit. About ready to leave the store, a salesman named Peter Mikhael engaged with my wife who was looking for me. He would later call it a coincidence in that the sales manager Steven O’Kane left Peter a note to call me. The rest was history. He is was efficient and cordial, accommodating and special. Knock your socks off customer service seemed normal. We closed a trade deal in the type of car my wife wanted with little to no impediments. Peter is the type of salesman any employer would love to have on their roles. He reflects the personification of making the customer happy. Mrs. Nater and I are completely impressed and satisfied by the services rendered beyond words. We are thrilled of our purchase as a process made cordially efficient by Peter Mikhael. Thank you. More

Service Dept did great. Very friendly and professional. Margo and Robert made sure my vehicle was taken care of Very friendly and professional. Margo and Robert made sure my vehicle was taken care of More

One of the smoothest and easiest dealer experiences I've ever had. They've simplfied the process in having just one point of contact throughout the entire process and everthing was open and candid. The deal ever had. They've simplfied the process in having just one point of contact throughout the entire process and everthing was open and candid. The dealer actually listened to my expectations and addressed them through the process. More

Great dealership. The service advisors explain clearly what needs to be done to your vehicle. The service advisors explain clearly what needs to be done to your vehicle. More

Infinity of Charlotte is where we bought our last (3) Infinity’s. Super service, Chris the salesman is the best too. We have never had a problem with either of our previous Infinity’s so that’s why we Infinity’s. Super service, Chris the salesman is the best too. We have never had a problem with either of our previous Infinity’s so that’s why we just bought the Q60. Already loving it ❣️ More

Really busy and sometimes hard to get an immediate service repair when needed.When available, the service is great. service repair when needed.When available, the service is great. More

Verbal communication to discuss issues, with reference to the multi point vehicle inspection checklist, during the time of service with vehicle is important. the multi point vehicle inspection checklist, during the time of service with vehicle is important. More