INFINITI of Charlotte

Just wanted to Thank my awesome Saleslady Ms. Neiman for being the ultimate professional. She greeted me and my daughter outside with a smile that made it easier to go thru the process. I woul Neiman for being the ultimate professional. She greeted me and my daughter outside with a smile that made it easier to go thru the process. I would recommend her to anyone coming to the dealership for a New Vihicle. Give her a big raise!!! More

Everyone was friendly and easy to work with. Made sure we knew what we were purchasing. Overall a good experience. Made sure we knew what we were purchasing. Overall a good experience. More

Infiniti of Charlotte was so easy to work with. Living over 3 hours away they worked with me over text and we sured up all the details before I got there. They were professional and easy to underst Living over 3 hours away they worked with me over text and we sured up all the details before I got there. They were professional and easy to understand. The process at the dealership was fast and efficient. Very pleased all around with the service and ease of car buying! More

Thank you, Naimah for an excellent experience for our purchase for our son’s first vehicle. You and Bri, the GM and the Finance director made an upsetting situation better, you will never know how much w purchase for our son’s first vehicle. You and Bri, the GM and the Finance director made an upsetting situation better, you will never know how much we appreciated your kindness and phenomenal customer service. You went above and beyond and we could not be more thankful !!! Great car, great service !!! More

VERY RESPECTFUL AND EASY TO WORK WITH. FINANCE PROCESS SUPER QUICK AND EASY. THANK YOU WD. FINANCE PROCESS SUPER QUICK AND EASY. THANK YOU WD. More

Buyer Beware! I gave this dealership an opportunity to beat a written quote from another dealership. They gave me a quote that was higher than the quote from the I gave this dealership an opportunity to beat a written quote from another dealership. They gave me a quote that was higher than the quote from the other dealership. One line item was listed as Infiniti Protection Package at a rate of $3,300. When I inquired what that covered I was told: - Clear Shields - Resistall interior and exterior protection - Wheel locks - Nitrogen in tires - All-weather maps That does not add up to $3,300 in the real world. More

A refund is due me from my 12/3/24 car purchase which I have been trying for months to receive. They have confirmed that the refund is due me but I can’t seem to get my money. Apparently the managers don’t have been trying for months to receive. They have confirmed that the refund is due me but I can’t seem to get my money. Apparently the managers don’t answer their phones and they won’t return my calls. I am frustrated and extremely disappointed. I am not a happy customer. More

I recently had a very disappointing experience with the Service Department at INFINITI of Charlotte in Matthews, NC. Within three weeks of taking my car in for service, my car antenna was broken twice. Eac Service Department at INFINITI of Charlotte in Matthews, NC. Within three weeks of taking my car in for service, my car antenna was broken twice. Each time, the dealership failed to perform a visual inspection before returning the car to me, leaving me to discover the damage myself. The first incident required me to drive back to the dealership to get the antenna replaced. Despite replacing it with a new one, they did not provide any explanation as to how the damage occurred or what actions would take place to prevent it from happening again. I spoke with Chris James, the sales manager, expressing my frustration that no one noticed the damage before returning the car to me. The second time it happened, I once again had to find out the antenna was broken on my own. It took them 8 days to get a new antenna and I had to call them to get status updates. Antwan (from the service department) called me once to provide an update, but it was after I had called earlier in the week to get the status. I also reached out to Daniel Wissinger, the Service Department Director, and he failed to contact me. This repeated oversight is unacceptable and shows a lack of attention to detail, customer care and leaves one wondering what else they overlooking when servicing your vehicle. I am in the market for a new car and due to these incidents and the lack of communication, I will NOT consider purchasing another Infinity. I am extremely disappointed with the service provided and will be reconsidering my options for future car maintenance. More

I had a great experience with this company. I inquired about a vehicle with J O (Jennifer). She immediately sent me a personalized video showing the vehicle and its features. Whe. I arrived the I inquired about a vehicle with J O (Jennifer). She immediately sent me a personalized video showing the vehicle and its features. Whe. I arrived the vehicle was parked up front and ready for a test drive. The entire process was smooth and enjoyable. J O thank you for the fantastic experience. I highly recommend!! More

Just make sure you ask all the questions at the scheduling time because the schedule lady is not a good worker. She doesn’t help you and she hang up the call on you after your car is there for serv scheduling time because the schedule lady is not a good worker. She doesn’t help you and she hang up the call on you after your car is there for service. More