INFINITI of Charlotte

I’ve only serviced my vehicle at this location but there customer service and service techs are the best. Short wait times and done right ! customer service and service techs are the best. Short wait times and done right ! More

passenger air bag repairs was done proper and completed in a timely fashion. The service adviser was very nice and polite. It was very nice to get a followup call a co repairs was done proper and completed in a timely fashion. The service adviser was very nice and polite. It was very nice to get a followup call a couple of days later. Thank You More

Great Service! Great service, comfortable waiting room with thoughtful snacks, quick checkout. I especially appreciate the personal attention of Brandon -- makes my Great service, comfortable waiting room with thoughtful snacks, quick checkout. I especially appreciate the personal attention of Brandon -- makes my visits quick and efficient with questions answered and problems solved! More

Sales person promised things he didn’t deliver. He quoted rates that was different then we originally agreed on. He also kept giving me different monthly payments right up to the end. rates that was different then we originally agreed on. He also kept giving me different monthly payments right up to the end. More

Great Experience in New Car Leasing We have leased our last two cars from this dealership and found them to be friendly and willing to work with you to get the payments and features in t We have leased our last two cars from this dealership and found them to be friendly and willing to work with you to get the payments and features in the Infiniti Model you want. Our salesman, Seon Aaron was knowledgeable and kept us apprised of the status of the car we were trying to get. Our last salesman, Tamer Naguib is now a finance manager and made the actual transaction easy and quick once the car arrived at the Infiniti of Charlotte Dealership. There was no pressure, unlike other dealerships we have visited. More

My experience was good compared to past experiences. Were there things that could have gone better? Absolutely! First. I am still waiting for my tags, temporary tags expired days ago, so hopefully I won't ge there things that could have gone better? Absolutely! First. I am still waiting for my tags, temporary tags expired days ago, so hopefully I won't get stopped. Also, I never received confirmation that the car was even inspected- I asked. After the 'maint req' light came on within a couple of weeks, I wondered if they had told me the truth. Rodney was a good salesperson, but did not go the extra mile - just did as little as possible. I wondered if this is because I purchased a used car. I asked for little things & his response, "we don't do that" or "we are not required to do that". I mentioned that the mats were all ripped up & a tear on the ceiling - he suggested I get ins. No extra anything. I didn't expect much but I did buy a car- hello? I guess excellent customer service isn't what it used to be! More

New Lease It was great experience. No problems. I would refer salesman, Peter, Finance Manager Tamar and dealership to friends and co-workers. Enjoyable exper It was great experience. No problems. I would refer salesman, Peter, Finance Manager Tamar and dealership to friends and co-workers. Enjoyable experience. Thank you. More

The customer service started from the minute I walked through the door. I noticed free snacks and drink, beautiful cars in a clean showroom and the love of my life on display - a g35. Franceoa provid through the door. I noticed free snacks and drink, beautiful cars in a clean showroom and the love of my life on display - a g35. Franceoa provided exceptional service, was a true advisor and answered my questions thoroughly. The rest of the team was welcoming and ensured that we always knew what was going on while we waiting to get through the paperwork. I love love love my car. So glad I chose Infiniti of Charlotte. More

Infiniti of Charlotte and Rodney has provided an exceptional buying and servicing experience from beginning to end. I will recommend them to anyone every time! exceptional buying and servicing experience from beginning to end. I will recommend them to anyone every time! More

Good experience , I wish the sales person .. I had a very good experience with this dealership. I wish the sales person Ron did describe the car better, my disappointment comes due the fact that I had a very good experience with this dealership. I wish the sales person Ron did describe the car better, my disappointment comes due the fact that there was no 360 back up camera for this model and I was not aware of that. Otherwise the financing team worked with me on the price, stayed late after their closing hours to help me purchase the vehicle. I would give these guys 5 star, if it wasn't for the camera issue. More