INFINITI of Charlotte

I purchased a used QX56 from them in October, this was the 1st used car I have purchased so I was a little nervous about it. The buying process was great, everyone was very helpful so we drove from Tennes the 1st used car I have purchased so I was a little nervous about it. The buying process was great, everyone was very helpful so we drove from Tennessee to purchase. About 6 months later we decide to try to sell the vehicle to get something larger and had a buyer ready to buy and he informed me of mistakes on carfax. There had been 2 mistakes on carfax that was stating it had been owned in 2 other states and one of those times it was entered it had 300,000 miles on it...and all of this took place while it was on infinit of charlottes lot. They give me a carfax that had been printed off over a month before I purchased the car. I understand mistakes like that can happen but I have tried since April to get this taken care of and it still isn't carfax did remove one of the mistakes but the other they didn't and just added a note to carfax that the vin had been cloned! I even tried to trade with infiniti of Charlotte for a XL Denali that I had seen on their website at one time and I was offered 10,000 less than what my car is worth because of the mistakes on carfax and my salesman even stated that like it is my fault the mistake is on there! I feel they are responsible for this but they don't act like it is a big deal and just always put me off until next week when I call. Just be careful when purchasing used be sure to get a current carfax. More

THIS DEALER AND ITS STAFF GO WAY BEYOND THE NORMAL TO MAKE SURE THAT THE CLIENT'S WISHES ARE A PRIORITY.THEY GIVE THE CLIENT WHAT THE CLIENT WANTS AND NOT WHAT THEY WANT THE CLIENT TO HAVE. MAKE SURE THAT THE CLIENT'S WISHES ARE A PRIORITY.THEY GIVE THE CLIENT WHAT THE CLIENT WANTS AND NOT WHAT THEY WANT THE CLIENT TO HAVE. More

Wow. This was the best buying experience I ever had. The sales manager did everything he could to gain my business. Everybody was friendly from the moment I stepped into the store till I left that awesome sales manager did everything he could to gain my business. Everybody was friendly from the moment I stepped into the store till I left that awesome place. I will definatly recommend this store to all my friends and family, Thank you guys :) More

Friendly atmosphere.....easy to work with. The process was simple and quick. They worked with me to get the deal I wanted. They got me real good rate and term. I will be back for my next car. was simple and quick. They worked with me to get the deal I wanted. They got me real good rate and term. I will be back for my next car. More

Best test drive ever, best experience of buying a car Best service department and gr8 parts department i will buy from there again and I will recommend family, friends to buy from there too Best service department and gr8 parts department i will buy from there again and I will recommend family, friends to buy from there too More

Have purchased a used vehicle,and had numerous visits to their service center.All the people there are awesome and know how to take care of a customer.Best car buying and service experience in all of my car their service center.All the people there are awesome and know how to take care of a customer.Best car buying and service experience in all of my car ownership years. More

Great experience,great dealer. They treat you like you are a customer for life and you will be. They are always helpful and I like that they wash and vacuum my car on every service. are a customer for life and you will be. They are always helpful and I like that they wash and vacuum my car on every service. More

Customer service is always exceptional, friendly staff easy to talk to. Dealership is clean and they have fresh coffee available while you wait for your car to be serviced. Would highly recommend. easy to talk to. Dealership is clean and they have fresh coffee available while you wait for your car to be serviced. Would highly recommend. More

Awesome team from start to finish. Purchased a preowned Lexus. The price was right, didn't have to haggle a lot and Teng Lee and David Pacey were great to work with. Left the dealership with a great firs Lexus. The price was right, didn't have to haggle a lot and Teng Lee and David Pacey were great to work with. Left the dealership with a great first impression. More