Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

INFINITI of Coconut Creek

Coconut Creek, FL

Overview
Employees
Reviews
Vehicles
4.5
916 Reviews
Since opening our doors in 2003, INFINITI of Coconut Creek has been devoted to delivering a refined, customer-first experience for drivers in Coconut Creek, Fort Lauderdale, Coral Springs, Boca Raton, and beyond. Our philosophy is rooted in a simple idea: treat every guest the way we’d want to be treated. Over the years, that approach has turned first-time buyers into lifelong clients. From the Q50 to the QX60 and the QX80, our showroom features the latest INFINITI models built for style, comfort, and performance. Whether you’re commuting through Fort Lauderdale or heading toward Boca Raton, our team will help you find the right model and trim for your needs. Our sales professionals are ready to guide you through every feature, assist with comparisons, and arrange a personalized test drive. If you’re considering a Pre-Owned or Certified INFINITI, you can shop confidently knowing we offer a carefully curated selection of vehicles—each thoroughly inspected to ensure quality and peace of mind. Securing financing or leasing your next INFINITI should be a stress-free process. At our Finance Center, we partner with trusted lenders to offer competitive rates, flexible terms, and personalized plans. You can begin the process at any time using our secure online application, saving you time when you visit. No matter where you’re coming from—Coral Springs, Boca Raton, or Fort Lauderdale—we’re here to help you drive home in the INFINITI you’ve always wanted.
Contact Dealership
View Awards

5501 West Sample Road

Coconut Creek, FL

33073

Directions

By Type

Showing 916 reviews

June 18, 2025

This is truly the most unprofessional dealership I have ever experienced. From the service writer to sales and even the phone operator were all rude.. I am having several issues due to their negligence and More

by rebarnashville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Crowley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Zembruski
Report | Print
Jun 18, 2025 -

INFINITI of Coconut Creek responded

Thank you for sharing your feedback. We sincerely regret to hear that you didnt have a positive experience at our dealership. Could you please provide us with your contact information so we can thoroughly review your visit and address your concerns? Although we're disappointed to learn that we fell short of your expectations, were committed to rectifying the situation and preventing similar incidents from happening in the future. In the meantime, I'll take the initiative to find your information, communicate with my management team, and give you a call. Customer Experience Manager INFINITI of Coconut Creek Jeffrey Pool

May 15, 2025

Recently had my car serviced. My service advisor Denni Ulloa was amazing. Explained everything and answered all my questions. Great experience! More

by Elkeojeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denni Ulloa
Report | Print
May 15, 2025 -

INFINITI of Coconut Creek responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Michael Crowley General Manager INFINITI Mike@infcc.com

April 25, 2025

Ralph the sales representative was super great! His experience in the business is top notch. I left satisfied with the purchase of my new Qx60. Thank you for your great customer service! More

by Shellyannslacks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

INFINITI of Coconut Creek responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Michael Crowley General Manager INFINITI Mike@infcc.com

March 20, 2025

This people don't care about your business because is cash !!! Sales person , sales managers , even the General Manager don't respond to phone calls or emails , this place is a discriminate place !!! More

by Armando Scorza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Vitale, Robert Spencer
Report | Print
Mar 24, 2025 -

INFINITI of Coconut Creek responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Armando. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

Mar 26, 2025 -

INFINITI of Coconut Creek responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Armando. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

March 16, 2025

Ralph Reichold was the best rep from this dealership. He was easy to work with and no pressure More

by mike bazemore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Reichhold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

INFINITI of Coconut Creek responded

Mike, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ralph and our team, and we look forward to working with you again. Michael Crowley General Manager INFINITI Mike@infcc.com

February 18, 2025

Nice location, plenty of vehicles and nice staff. Did follow up calls to see if I was still interested in the car. More

by Yaketab
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dayton Hedges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

INFINITI of Coconut Creek responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Coconut Creek! Michael Crowley General Manager INFINITI Mike@infcc.com

January 29, 2025

Marvin Saunders is extremely knowledgeable and he was great to work with through the whole process More

by BD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marvin Saunders
Report | Print
Jan 29, 2025 -

INFINITI of Coconut Creek responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Marvin and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Michael Crowley General Manager INFINITI Mike@infcc.com

January 29, 2025

Marvin was very knowledgeable ,professional , and had patience waiting on us to come to a decision on our vehicle. Would highly recommend! More

by Brandon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marvin Saunders
Report | Print
Jan 29, 2025 -

INFINITI of Coconut Creek responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Brandon, please let us know. Michael Crowley General Manager INFINITI Mike@infcc.com

January 29, 2025

Best customer service ever. A lot of knowledge and never felt rush or pushed. Highly recommended More

by Christian Inoa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marvin Saunders
Report | Print
Jan 29, 2025 -

INFINITI of Coconut Creek responded

Thanks, Christian, for sharing your thoughts about your experience with INFINITI of Coconut Creek. We appreciate your business and hope to see you again soon! Michael Crowley General Manager INFINITI Mike@infcc.com

January 29, 2025

Marvin is a Great sales professional. Took the time to answer all of my questions and his knowledge of the market is amazing. Didn't see myself in an Infiniti, but sold! More

by Bison20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marvin Saunders
Report | Print
Jan 29, 2025 -

INFINITI of Coconut Creek responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Michael Crowley General Manager INFINITI Mike@infcc.com

1
2
3
4
...
92