Michael Crowley
Michael Crowley at INFINITI of Coconut Creek
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Michael Crowley

Owner General Manager

INFINITI of Coconut Creek

5501 West Sample Road
Coconut Creek, FL 33073

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4.3
26 Reviews

Dealership Experience

19 yrs

Industry Experience

34 yrs, 4 mos

4.3

26 Reviews

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26 Reviews of Michael Crowley

July 14, 2023

Dealership Rating
Employee Rating

You guys scammed and lied to me. You only gave me 19000 for my trade in and you agreed to 20000. Plus Fernando was caught in a lie when he said he never agreed on giving me an extra More

by RickyShannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Fernando Pereira, Jose Diaz , Tony. Fernando never gave me the paperwork when I bought the car and it took Tony 4 hours to get my paperwork I paid 40;000 for a5 year old car. Also Gabriel said mynwarrantys were infinity and they were some 3rd party xxxxxxxx another lie

Jul 19, 2023

INFINITI of Coconut Creek responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Ricky, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

June 07, 2023

Dealership Rating
Employee Rating

Great price, fast work, clean place awesome experience. Would recommend to family and friends and time. More

by Gmoney35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2023

INFINITI of Coconut Creek responded

Thanks for sharing your thoughts about your experience with INFINITI of Coconut Creek. We appreciate your business and hope to see you again soon! Michael Crowley General Manager INFINITI Mike@infcc.com

January 29, 2023

Dealership Rating
Employee Rating

MJ was great. He worked with me from start to finish and got me exactly what I needed. More

by deankorkoian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wayne Lombardi, MJ Momplaisir , Soni Frascella, Gabriel Lenchus, Larry Muirhead

Jan 30, 2023

INFINITI of Coconut Creek responded

Dean, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! MJ and our team here at INFINITI of Coconut Creek are glad to have you as a customer. Michael Crowley General Manager INFINITI Mike@infcc.com

September 30, 2022

Dealership Rating
Employee Rating

Ralph has assisted me on more than one occasion with my lease and has always been phenomenal! More

by Ash_wah5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ralph Reichhold

Oct 03, 2022

INFINITI of Coconut Creek responded

HI Ash_wah5, We appreciate your 5-star review. We are delighted to hear Ralph was excellent during your visit. We are looking forward to seeing you on your visit. Have a great day. Sincerely, Michael Crowley- President

September 29, 2022

Dealership Rating
Employee Rating

Ralph was great to deal with he answered all my questions and concerns when purchasing my car. Infinity was excellent to do business with as well. More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ralph Reichhold, Wayne Lombardi

Sep 30, 2022

INFINITI of Coconut Creek responded

Hi Jason, We appreciate your 5-star review. We are glad to hear Ralph was excellent and taking the time to answer any questions you may have. Thank you for choosing INFINITI of Coconut Creek. We are looking forward to seeing you soon. Have a great day. Sincerely, Michael Crowley- President

May 10, 2022

Dealership Rating
Employee Rating

The sales rep. Dayton Hedges and Mike Crowley went above and beyond for me on my first infiniti purchase More

by amynflorda
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fernando Pereira , Gabriel Lenchus, Dayton Hedges (5 Stars)

May 12, 2022

INFINITI of Coconut Creek responded

Amynflorda, thank you for the 5 star review. Congratulations on purchasing your first Infiniti! It's great to hear that Dayton and Mike made your car-buying experience great! We wish you all the best with it. Sincerely, Michael Crowley - President

March 05, 2022

Dealership Rating
Employee Rating

Never an easy thing, in this case buying a car from them was as painless as possible. Fernando did a superlative job getting us the perfect car and helping us get to the price point we had to be at. Everyon More

by Phshaw24
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fernando Pereira , Soni Frascella, Anthony Ousley

Mar 07, 2022

INFINITI of Coconut Creek responded

Hi, Phshaw24! Thank you for the 5-star rating. We're delighted to hear that working with Fernando and Joe led to such a positive experience. We hope to work with you again soon. Safe travels! Sincerely, Michael Crowley - President

July 21, 2021

Dealership Rating
Employee Rating

Excellent customer service. Despite the horrible used car market and prices that accompany that the experience was ok. However, being more upfront with the FEES would be a better customer experience. Also no More

by Cfris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2021

INFINITI of Coconut Creek responded

Hi, Cfris! Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we're always looking for ways to improve. Have a great day!

May 23, 2021

Dealership Rating
Employee Rating

Overall, it was a great experience. From beginning through the end. Yamil was super awesome! He went above and beyond and extended great customer service!! Anthony was very helpful through the financi More

by jenn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Yamil Abed , Anthony Ousley

May 24, 2021

INFINITI of Coconut Creek responded

Hi! Thank you for your great rating for us, jenn! Our team hopes to work with you again.

May 23, 2021

Dealership Rating
Employee Rating

It was a great experience overall. Anthony was super helpful with all of the financial paperwork and he did an amazing job getting me into the car that I really wanted! Thanks so much! More

by jenn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Yamil Abed , Anthony Ousley

May 24, 2021

INFINITI of Coconut Creek responded

Thank you for the perfect 5 star rating, jenn! Anthony and our team look forward to your next visit.

1

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