INFINITI of Coconut Creek

Service on my Infiniti Qx50 2016 TI had a puncture in my Tire, took car to service and informed service center of the problem..the staff were courteous and listened to what i needed. TI had a puncture in my Tire, took car to service and informed service center of the problem..the staff were courteous and listened to what i needed. when in the waiting room the service person kept informing me of the progress on the car More

Great Service from Dealership My name is Daniel Klapper, I like this Dealership and its employees best of all excellent Service for every Infiniti I have ever leased. I know Bill My name is Daniel Klapper, I like this Dealership and its employees best of all excellent Service for every Infiniti I have ever leased. I know Bill DeEduardo for many years and he is an Excellent Service advisor. Mike Crowley, the General Manager is truly a people person in every way and extremely knowledgeable. Jeff Choate of the Service Department is an Excellent Excellent Foreman and always there to lend a helping hand when needed, super knowedgeable. More

Service call Anthony was responsive to my needs, car was ready when indicated. Anthony called and made sure I was satisfied I felt welcomed entire time I was Anthony was responsive to my needs, car was ready when indicated. Anthony called and made sure I was satisfied I felt welcomed entire time I was at your facility's More

Everyone was very accommodating, and friendly! Everything was fantastic, everyone was very accommodating, and willing to do whatever it took to make the deal happen👍. Will recommend this lo Everything was fantastic, everyone was very accommodating, and willing to do whatever it took to make the deal happen👍. Will recommend this location to others looking for quality assistance. More

Service apointment with Steve Sellick I am writing this review because of the very personal attention the service representative - Steve Sellick - always provide. This time it was unusual I am writing this review because of the very personal attention the service representative - Steve Sellick - always provide. This time it was unusual annoying noise while I have been driving new Q70. Steve Sellick instead of the placing the car at the stand always want to understand the issue by himself. This time he was making the road test by himself before placing the car at the shop. Just a few hours after I have been already driven my car with the great pleasure. The problems were fixed. More

Go see my guy, Naseem. The Best. No need to mention my few bad experiences. I don't go there unless my guy Nassim on duty. He will make you feel welcome every time. Best in the busine No need to mention my few bad experiences. I don't go there unless my guy Nassim on duty. He will make you feel welcome every time. Best in the business. Leased 3 cars from this place. More

Leaks in 2015 convertible and terrible customer service I purchased my 2015 Q60 convertible brand new from this dealership. Two months ago I noticed major water staining on the headliner and found that the I purchased my 2015 Q60 convertible brand new from this dealership. Two months ago I noticed major water staining on the headliner and found that the hard top was leaking. When I asked the service writer if there was a known issue (since they have not offered another convertible is 2 years), he advised no. However when he informed me that the seals needed to be replaced he confirmed that the entire seal kits were reconstructed. That indicates that there was in fact a problem even though no one wants to admit it. Upon my attempt to pick up the car, the door and door jam had grease from the technician and the headliner still had water stains. I had to leave the car a second time to have the headliner replaced. Now after each rain, I have moisture inside the car indicating that something is not correct with the seals. Totally unacceptable service which still has not resolved the issues with my car. . More

10± plus years with this Dealer and I"m never disappointed I have owned 3 INFINITI vehicles since 1995 and in 2007 I started coming to Infiniti of Coconut Creek for servicing (Nassim) and the Collision Departm I have owned 3 INFINITI vehicles since 1995 and in 2007 I started coming to Infiniti of Coconut Creek for servicing (Nassim) and the Collision Department. At my last visit to the Collision Department, I was given a Loaner which was the new 2017 QX30 (thank you Alex Legros and Nic Thompson), I FELL IN LOVE WITH THIS VEHICLE and made a decision to finally upgrade from my 2003 Q45 which I loved passionately. It was suggested that I speak with Mike Stevens. Mike stole the show and from all his awards in his office I can see why he came highly recommended. I hate the back-and-forth negotiations, but Mike made it a smooth process. Thanks to Lily McCoy for doing the title transfer and all the paperwork in such a speedy and efficient matter. Last but not least, to my surprise I inquired about the old Service Manager I used to deal with all these years....and low and behold I was informed that MIKE CROWLEY was now the owner. I am so very proud of him and it showed me that the INFINITI family is a strong unit which shows "character and room for growth from within it's own". So, I guess I am going to be stuck with this family for a long time...WHICH IS A GOOD THING!!!! More

Love my new car I had a great experience. Moe really worked to get me the deal I wanted. I love my new Infinity! The process was fairly quick. I would recommend t I had a great experience. Moe really worked to get me the deal I wanted. I love my new Infinity! The process was fairly quick. I would recommend this dealer and this salesman. More