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INFINITI of Coconut Creek - Service Center

Coconut Creek, FL

4.4
126 Reviews
Call Service Center (954) 773-8594

126 Reviews of INFINITI of Coconut Creek - Service Center

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November 28, 2023

trust worthy dealership, make sure when you get in your car service ask for Shai and Andrew! More

by Giovanni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shai and Andrew
Report | Print
Nov 28, 2023 -

INFINITI of Coconut Creek responded

Giovani, Thank you so much for your kind words for Shai and Andrew, and for taking the time to leave us this wonderful feedback! Michael Crowley General Manager INFINITI Mike@infcc.com

Helpful
November 01, 2023

New ownership. The old ownership was excellent. We will wait and see, what more can I say. All of the direct calls would indicate that it has become a high-pressure More

by TomThayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Doylet
Report | Print
Nov 02, 2023 -

INFINITI of Coconut Creek responded

Tom, Thank you for choosing INFINITI of Coconut Creek. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Michael Crowley General Manager INFINITI Mike@infcc.com

Helpful
October 20, 2023

Fabulous environment . People there are very friendly and helpful. I left that dealership feeling great. More

by kathiacondrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denni
Report | Print
Oct 22, 2023 -

INFINITI of Coconut Creek responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI of Coconut Creek. Michael Crowley General Manager INFINITI Mike@infcc.com

Helpful
September 30, 2023

Jose was very helpful and friendly. Very professional and was able to answer all of our questions. More

by Rafaeldelrion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2023 -

INFINITI of Coconut Creek responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jose delivered such a great experience! Michael Crowley General Manager INFINITI Mike@infcc.com

Helpful
September 29, 2023

I loved it, it gave me all the information I needed about the car I wanted!!! More

by Andyorten12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2023 -

INFINITI of Coconut Creek responded

We look forward to sharing your compliments with our team, Andy, and don't hesitate to let us know if we can be of further assistance. Michael Crowley General Manager INFINITI Mike@infcc.com

Helpful
August 19, 2023

Very professional and caring. They tell you what & why the work has to be done. The car was finished when I was told it would be finished. More

by michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 21, 2023 -

INFINITI of Coconut Creek responded

Thanks, Michael, for sharing about your experience with INFINITI of Coconut Creek. We appreciate your business and hope to see you again soon! Michael Crowley General Manager INFINITI Mike@infcc.com

Aug 21, 2023 -

michael responded

Every time I go to Infinity of Coconut Creek I get wonderful-service. Will return when service is needed.

Helpful
June 23, 2023

Build a relationship with the staff, get exceptional service. Good customer service is difficult to find in Florida, Infiniti of Coconut Creek makes life easier. More

by Javrjr2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew in service
Report | Print
Jun 25, 2023 -

INFINITI of Coconut Creek responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Michael Crowley General Manager INFINITI Mike@infcc.com

Helpful
June 07, 2023

Great price, fast work, clean place awesome experience. Would recommend to family and friends and time. More

by Gmoney35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Crowley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

INFINITI of Coconut Creek responded

Thanks for sharing your thoughts about your experience with INFINITI of Coconut Creek. We appreciate your business and hope to see you again soon! Michael Crowley General Manager INFINITI Mike@infcc.com

Helpful
May 15, 2023

Sales staff (Fernando) excellent, Sales Manager (Ricardo Alonzo) excellent, Finance Service (Gabriel Lenchus) excellent, Service personnel- Needs improvement More

by Wendell
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Fernando Pereira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Alonzo (excellent), Gabriel Lenchus(excellent)
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May 16, 2023 -

INFINITI of Coconut Creek responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Michael Crowley General Manager INFINITI Mike@infcc.com

Helpful
May 08, 2023

The advisor took advantage of me and robbed me out my pockets did not like More

by T.edie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shai
Report | Print
May 12, 2023 -

INFINITI of Coconut Creek responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

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