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INFINITI of Coconut Creek

Coconut Creek, FL

4.5
910 Reviews

5501 West Sample Road

Coconut Creek, FL

33073

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910 Reviews of INFINITI of Coconut Creek

July 15, 2023

You guys scammed and lied to me. You only gave me 19000 for my trade in and you agreed to 20000. Plus Fernando was caught in a lie when he said he never agreed on giving me an extra More

by RickyShannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony. Fernando never gave me the paperwork when I bought the car and it took Tony 4 hours to get my paperwork I paid 40;000 for a5 year old car. Also Gabriel said mynwarrantys were infinity and they were some 3rd party xxxxxxxx another lie, Michael Crowley, Fernando Pereira, Jose Diaz
Jul 19, 2023 -

INFINITI of Coconut Creek responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Ricky, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

July 10, 2023

Purchased a vehicle from this dealership online back in January. It all seemed so easy at first. Car was delivered to my home. I was told that the dealer would provide the title and new tag in a timely fa More

by Mholland
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dayton Hedges, Yasaira Estevez
Jul 14, 2023 -

INFINITI of Coconut Creek responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

June 23, 2023

Build a relationship with the staff, get exceptional service. Good customer service is difficult to find in Florida, Infiniti of Coconut Creek makes life easier. More

by Javrjr2
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew in service
Jun 25, 2023 -

INFINITI of Coconut Creek responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Michael Crowley General Manager INFINITI Mike@infcc.com

June 07, 2023

Great price, fast work, clean place awesome experience. Would recommend to family and friends and time. More

by Gmoney35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Crowley
Jun 08, 2023 -

INFINITI of Coconut Creek responded

Thanks for sharing your thoughts about your experience with INFINITI of Coconut Creek. We appreciate your business and hope to see you again soon! Michael Crowley General Manager INFINITI Mike@infcc.com

May 20, 2023

Drove from Naples to view used SUV; appt with Dillon to view vehicle. Later learned that vehicle sold day before but we have ‘Other, similar vehicles but 8 k more.’ No thanks - very sleazy. More

by bcpray301
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dillon
May 25, 2023 -

INFINITI of Coconut Creek responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

May 18, 2023

WOW! !! THE MOST AMAZING EXPERIENCE EVER!!!! Dan Norris, John Vitale and Gabriel Rucco over extended themselves in the assurance of mine and my families ha More

by ivanitzkowitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Rucco, Dan Norris, John Vitale
May 19, 2023 -

INFINITI of Coconut Creek responded

Thanks for sharing your thoughts about your experience with INFINITI of Coconut Creek. We appreciate your business and hope to see you again soon! Michael Crowley General Manager INFINITI Mike@infcc.com

May 15, 2023

Sales staff (Fernando) excellent, Sales Manager (Ricardo Alonzo) excellent, Finance Service (Gabriel Lenchus) excellent, Service personnel- Needs improvement More

by Wendell
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ricardo Alonzo (excellent), Gabriel Lenchus(excellent), Fernando Pereira
May 16, 2023 -

INFINITI of Coconut Creek responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Michael Crowley General Manager INFINITI Mike@infcc.com

May 08, 2023

The advisor took advantage of me and robbed me out my pockets did not like More

by T.edie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shai
May 12, 2023 -

INFINITI of Coconut Creek responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

April 11, 2023

My service rep Denni is a true professional . Dealership is well run and friendly. I will continue to purchase and service my vehicles there. More

by loufunds88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denni ULLOA
Apr 11, 2023 -

INFINITI of Coconut Creek responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Denni met your expectations. Thank you again for choosing INFINITI of Coconut Creek, we look forward to having you as one of our valued customers for many more years to come! Michael Crowley General Manager INFINITI Mike@infcc.com

April 11, 2023

Awesome experience. Friendly and knowledgeable staff. They make sure you leave happy and follow up after your purchase. Highly recommend Dayton. More

by Yvette
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dayton
Apr 11, 2023 -

INFINITI of Coconut Creek responded

Yvette, Thank you for taking the time to share your thoughts on working with Dayton and our team. We're glad to hear we delivered such a great experience! Michael Crowley General Manager INFINITI Mike@infcc.com

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