Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
INFINITI of Cool Springs
Franklin, TN
884 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 884 reviews
December 11, 2023
Great team to work with. ..explained all options and helped determine best options for me. Josh was great to work with and definitely hope to do business with them again in th ..explained all options and helped determine best options for me. Josh was great to work with and definitely hope to do business with them again in the future! More
by L.Farmer
Employees Worked With
Josh Buckingham
Helpful December 08, 2023
Scam artists-airbag scam & mass airflow sensor scam by thousands of dollars. 2015 air bag was recalled, had it replaced 5/15. Then in 7/2019 took my car in & mass air flow sensor was bad & my replaced air thousands of dollars. 2015 air bag was recalled, had it replaced 5/15. Then in 7/2019 took my car in & mass air flow sensor was bad & my replaced air bag was bad so they quoted me $523.53 for mass air flow sensor replacement (which was literally less than 10 minutes to unscrew 4 bolts, take off cover, pull out sensor & push in new sensor (just like replacing a fuse, exactly that simple & fast) & put on cover & rebolt it. I watched my boyfriend do it & timed it, less than 10 minutes total. Was quoted $3694.57 to replace the air bag that had been replaced per the recall in 2015. I refused both & after waiting for 5 hours they finally brought my car out at end of closing business day & my car didnt want to start. It took several times of it dying & literally shaking & bouncing to get it to stay running & they had already all left & turned lights out inside. So I had no choice but to leave, my car sputtered & jerked all the way home & would not go above 20 miles per hour so I had to take the back roads back to Murfreesboro aka home. I will NEVER PURCHASE ANOTHER INFINITI EVER AGAIN COMPLETE SCAM ARTISTS & UNPROFESSIONALISM ALL TOGETHER! Why did it take 5 hours to get my car when I didnt have anything done to it but a scan to check the systems of which I paid $99 fir that takes all of plugging in a device under my steering wheel & waiting a few minutes for a read out?? Why, cause they were rigging my vehicle, thats why! Do not go to this location if you are a woman, have a man take it in for you or they will rip you off severely!! In 8/2020 received another letter for a 2nd recall on the replacement air bag to be replaced yet again. So, it's a good thing I refused to replace the air bag or I would have been out $3694.57! The Cool Springs, TN location is a complete rip off with scam artists for sale personnel Joseph Battle was the one that typed up my quotes. I had my car sent all the way to Smith Infiniti of Huntsville due to this u professionalism of the staff at the Cool Springs, TN location. Needless to say my car blew up, hmm wonder why?!!! I just came across all my receipts in my file cabinet & wanted to let other consumers know the truth of the scam Infiniti of Cool Springs runs in their customers! Complete discrimination against females! If your a woman please heed this warning!! They will try to drain u of as much money as u are willing to be gullible anough to let them. The staff before this one always did me right, but that staff in 2019 absolute 100 percent discriminative crooks! More
by Tina Brewer
Employees Worked With
Joseph Battle Service Advisor
November 07, 2023
I had such an outstanding trade of my vehicle at INFINITY of Cool Springs in Franklin TN. Especially my sales person Josh and with the Help of Brenda. They made me feel so special; answered all my question of Cool Springs in Franklin TN. Especially my sales person Josh and with the Help of Brenda. They made me feel so special; answered all my questions. They made me feel like a part of the INFINITY FAMILY. I give them a 5 STAR. .⭐️ More
by Solidgold
Employees Worked With
JOSH BUCKINGHAM , Brenda Shelly
October 15, 2023
Very friendly and professional service advisor - would recommend Jackson to anyone. Also, work was completed timely - with all concerns addressed. recommend Jackson to anyone. Also, work was completed timely - with all concerns addressed. More
by Bcrabt01
Employees Worked With
Jackson Saxon
September 05, 2023
Glen and Tabatha are rockstars. What a great vehicle purchase experience. Thanks to both of them, we have a car we love and our new favorite sales team! What a great vehicle purchase experience. Thanks to both of them, we have a car we love and our new favorite sales team! More
by RHewitt
Employees Worked With
Glenn Reames
August 28, 2023
Purchasing a car can be an intimidating process. You have first to decide what your budget is, and then you decide what type of vehicle you want to drive and what car will fit your needs best. After You have first to decide what your budget is, and then you decide what type of vehicle you want to drive and what car will fit your needs best. After that, you have to make sure that you do your due diligence and your homework to see which one of the car companies meets all of the criteria that you're looking for and if you're reading this, you are now at the stage of doing your homework. I want to tell you that this is the fifth infinity vehicle I've purchased. What can I say? I love these cars. I prefer SUVs, so I should say I love these SUVs; in all the years I have driven Infiniti, I have never once encountered any issue with the vehicle itself. I have been blessed to have outstanding associates, sales, managers, and maintenance associates help me in my journeys with all of my prior cars. That is why I decided to go and get an Infiniti again; the closest one to me is the Infiniti of Cool Springs in Franklin, Tennessee. I already have a relationship with this dealership because I took my previous vehicle to get serviced there. We recently moved to Nashville, Tennessee, and Infiniti of Cool Springs is the closest dealership to where I live. My QX 50 has been serviced for the past year and a half at the service department. Forest has taken great care of me, and now, with this. QX 60 Forrest will take good care of it! Last week, I had the opportunity to work with a client advisor named Brenda Shelly. She is magnificent and took such great care of me first, ensuring that she met all my needs when selecting the best QX 60 for me. Once we decided on the car on the lot, we drove it. She went over all of the great features that this new vehicle had to offer; the process after that, which to some people is very painstaking, was as smooth as water running over a river rock. Brenda was so professional and knowledgeable, not pushy at all! There were no hidden fees, the sales manager laid out the numbers and explained all the details to me, and their financing department was terrific. Brenda was there from the beginning until the end. The process took less than three hours, and if you've purchased or leased a vehicle before, you would know that under three hours from start to finish is unheard of! Well, I'm here to tell you that at Infiniti of Cool Springs, Brenda Shelly and her entire team are ready to help you get into the Infiniti that best suits your needs, and they will make sure this process will be smooth, easy, and enjoyable! Yes, I said enjoyable! Please call Infiniti of Cool Springs and Brenda Shelly and let them take care of the rest. I am so happy and satisfied! I hope this review helps you purchase your new Infiniti from Brenda! Thank you, Infiniti of Cool Springs and Brenda, for making this a wonderful experience for me! More
by jazzyR1
Employees Worked With
Brenda Shelly
