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INFINITI of Cool Springs

4.3

29 Lifetime Reviews

211 Comtide Court, Franklin, Tennessee 37067
Call (615) 771-7171

Top Reviewed Employees

Brenda  Shelly , Sales , INFINITI of Cool Springs

Brenda Shelly

Sales
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
David  Pierce, Sales , INFINITI of Cool Springs

David Pierce

Sales
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Ed Mills, Sales, INFINITI of Cool Springs

Ed Mills

Sales
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

August 31, 2017

"Great and friendly service"

- jjsf

I have had to take my car in for service 3 times and it has always been a great experience. They go out of their way to keep you informed on the status of your vehicle.

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Employees Worked With

Trey Billingsley

August 16, 2017

"Service is always exceptional on both vehicles."

- Banks Family

Our service advisor, Ryan Dunning, is the best. He always goes above and beyond to make sure we receive exceptional service. We are always able to schedule service at our convenience and a loaner vehicle is always provided to us.

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Employees Worked With

Ryan Dunning

January 12, 2017

"They lost the key to my Q50"

- Suz2smart

This place has the worst service on the planet. I brought the car in for recall service. The car went in in the morning and by the evening they did not have the car done. No problem, I had a loaner ca. In the morning when I came to get my vehicle I found that they had lost my key. Instead of a quick exchange, I was there for an hour while the looked and then finally made me a new key fob. BUT WAIT, there's more. On the previous service experience, the 30K big, expensive service visit, I told the service rep that I had an important meeting with my CPA and needed the care by 2. No problem, according to him. I finally called at 2 to see when the car was going to be ready. I was told the machine they needed to work on the rear differential was broken. I hadn't gotten a loaner because I was assured the car would be ready. No one called to say there was a problem. If I hadn't called the deadline I was promised was past and NO CONTACT!!! I finally got my car late the next day. BUT WAIT, There's more. I called ahead and brought my car in for an oil change. IT TOOK FOUR HOURS!. No one could be bothered to come and tell me there was a problem. Staff at the desk kept telling me they were sure it would be soon. Four hours is not soon. I hate this service department so much I traded the Q50 and got a new car, NOT a Nissan or Infifniti product. Oh, and they still haven't found my key...

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Employees Worked With

I can't remember, they made me so mad

Featured Inventory

Used 2016 INFINITI QX80, $51578

2016 INFINITI QX80

$51,578

View Vehicle Details
Used 2014 INFINITI Q50

2014 INFINITI Q50

N/A

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Used 2014 INFINITI QX60, $28368

2014 INFINITI QX60

$28,368

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Used 2013 Nissan Pathfinder

2013 Nissan Pathfinder

N/A

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Photos & Amenities

  • Free Loaner Cars
  • Free iPads for Waiting Clients
  • Free WiFi
  • Shuttle Service
  • After Hours Drop-Off
  • Customer Lounge Area
  • Cable TV
  • Drive-In Service
  • Free Coffee
  • Free Drinks
  • Authorized Parts Store
  • Vending Machines
INFINITI of Cool Springs, Franklin, TN, 37067