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INFINITI of Cool Springs

Franklin, TN

Overview
Reviews
4.5
884 Reviews
Call Dealership (615) 492-8657
View Awards

211 Comtide Court

Franklin, TN

37067

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Showing 884 reviews

March 13, 2023

Great Service Department would recommend their technicians against any.Quite courteous and quick the best. More

by Ronald6308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Shelly , David Pierce, William Baker , Daniel Griffith, John Ashley , Ryan Dunning, Glenn Reames, Steven Wevick, Justin Burdine
Report | Print
Mar 17, 2023 -

INFINITI of Cool Springs responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at INFINITI of Cool Springs to have earned it. We look forward to your next visit! Take care!

Helpful
March 09, 2023

The service department is full of thieves that will up sale you, you if you don't watch out. The leader of the pack..., Ryan Dunning. Don't say you haven't been warned. 4 months... thousands of dollars la More

by rbrtburchett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Dunning
Report | Print
Mar 11, 2023 -

INFINITI of Cool Springs responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 465-4818 to share more details about your visit so we can make things right.

Helpful
March 03, 2023

It was worth the 3 hour drive to your dealership, to purchase our new car More

by jamiegrichardson5156
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kobe
Report | Print
Mar 06, 2023 -

INFINITI of Cool Springs responded

Hi, we really appreciate your feedback! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

Helpful
January 30, 2023

Steve Kretzer is a great sales advisor. He is very professional, knowledgeable and easy to work with. He went above and beyond to help me find the vehicle that met my needs and expectations More

by Lynda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kretzer
Report | Print
Feb 02, 2023 -

INFINITI of Cool Springs responded

Hi Lynda, thank you for your kind review; we are happy to pass along your comments to Steve here at INFINITI of Cool Springs! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

Helpful 1
January 03, 2023

The salesperson was very helpful and answered my questions promptly and in a manner that I could understand. He helped eliminate the stress of car buying. More

by JInman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Mayfield
Report | Print
Jan 05, 2023 -

INFINITI of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

Helpful
December 15, 2022

The WORST service department in the country. Will NEVER buy another Infiniti. Rude gives them to much credit More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel Andrade
Report | Print
Dec 16, 2022 -

INFINITI of Cool Springs responded

Hi Mel, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at INFINITI of Cool Springs. We would like to make this up to you, if we still can. Please reach out us at (615) 465-4818 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.

Helpful
December 04, 2022

Very helpful friendly knowledgeable prompt. I was informed all the time that I was there More

by Jrls
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Forest
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Dec 05, 2022 -

INFINITI of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
November 23, 2022

Second time getting a car serviced at the dealership. . quick responses to keep you in the loop about your vehicle More

by This guy is real
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Garner 5 stars, Ariana Watson. 5 stars
Report | Print
Nov 24, 2022 -

INFINITI of Cool Springs responded

Hi, we're thrilled to hear about your wonderful experience with us. Here at INFINITI of Cool Springs we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again! We're thrilled to hear that we continue to meet your service expectations every time. We're looking forward to your next visit with us. Take care!

Helpful
November 21, 2022

I was very pleased with the service on my car. Jackson was very helpful and gave me a detailed report. Thank you More

by maryam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson
Report | Print
Nov 23, 2022 -

INFINITI of Cool Springs responded

Hi Maryam, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at INFINITI of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Helpful
November 19, 2022

Every one was absolutely nice. The sales manager Tabatha Fowler resolved all my concern and I was so happy More

by Olu Sanni
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Nov 22, 2022 -

INFINITI of Cool Springs responded

Hello Olu, we're happy you found our staff to be so supportive during your experience here at INFINITI of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

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