INFINITI of Elk Grove

Just moved here from the Bay area, found employees very friendly. Enjoyed the ride to and from my home which is always a nice touch. What I don't approve of is this rating system, forcing me to write 250 w friendly. Enjoyed the ride to and from my home which is always a nice touch. What I don't approve of is this rating system, forcing me to write 250 words or more.So thumbs up to the dealer I will return but this will be the last time I review on line. More

The employees at Infiniti of Elk Grove are very knowledgeable of their products, friendly, no pressure sales people. Their lots, showrooms, waiting areas, restrooms are immaculately clean. They tak knowledgeable of their products, friendly, no pressure sales people. Their lots, showrooms, waiting areas, restrooms are immaculately clean. They take pride in their business. They make sure you know every detail about the product you are buying. This sales experience is my second at this establishment, the first being four years ago, both ending in a vehicle being purchased. On the car lot, while looking at the vehicle I was interested in, Todd Ritter answered all my questions, asked if I wanted to unlock vehicle to sit in and inspect the equipment. He would show me any number of cars I wanted to see. When I had selected the vehicle I wanted to purchase, I was taken inside and shown to a seat, asked if I wanted a beverage and was never left to wait while he did the sales work. I was in luck, as they gave me a great trade-in price for my old vehicle and took more than five thousand dollars off the new vehicle. I traded a 2005 G35 Coupe for an almost fully loaded 2009 G37S Coupe. Todd had to find my car from another dealer, fortunately there was one available just an hours drive away. I had my car the next day. I handed over a check for the balance after the trade-in and it is paid in full. I felt very relaxed working with Todd, as he is definitely a "people" person, made me very comfortable. Matthew Toles, Finance Manager, handled the contract work and payment, explaining the process each step of the way. He was great to work with, also. Absolutely no pressure. He and Todd almost felt like my younger brothers, I had a great time!! I have been to this establishment for service work and have never been disappointed. I never have to wait excessively, all work is completed and done right and my car is always clean and freshly washed when picked up. I would recommend Infiniti of Elk Grove to anyone interested in purchasing a new Infiniti...they are a "First Class" organization. When your purchase is complete, that doesn't end your experience with Infinit of Elk Grove, they follow through with phone calls thanking you for your business, send thank you cards through the mail and invite you, at any time, to contact them to answer your questions, and if you need anything from them. In four years, I'm going back for another Infiniti and, I'm sure, a great buying experience. More

Dan is very personable, easy to work with and doesn't add any pressure to the decision. Dealer is a member of Costco Auto Buying, so you know you are getting the best price without any haggling. I like that any pressure to the decision. Dealer is a member of Costco Auto Buying, so you know you are getting the best price without any haggling. I like that they don't abandon you once you sign on the dotted line. The free car wash and service coupons help to build repeat business. More

Eddie always makes me feel at ease and well taken care of. As a woman I've had past dealership experience where I felt taken advantage of and talked down to. Even though I'm treated in a professional ma of. As a woman I've had past dealership experience where I felt taken advantage of and talked down to. Even though I'm treated in a professional manner - I feel like I'm an old friend when I bring my business to Infiniti of Elk Grove. I'm remembered and greeted warmly, taken care of quickly, my car gets a wash and vacuum and as a result my Infiniti is the best driving experience I've had - better then my BMW experience where I've had to stand in the service area and have no one acknowledge me and be told they were too short on staff to wash & vacuum my car after paying for service! The owner of Infiniti is an honest and friendly man and I have no problem recommending my friends and family to this dealership. Even my friends who don't drive an infiniti bring their cars to them for service. Eddie is the man to see for your vehicle service needs. More

The Parts and service department are very helpful everytime I bring my car in. I feel at ease everytime I bring my car in that all my problems and questions will be answered. Your dealership is ver everytime I bring my car in. I feel at ease everytime I bring my car in that all my problems and questions will be answered. Your dealership is very comfortable and clearly set up for customer comfort. Way to go. Keep up the good work. More

I have bought 2 vehicles from Elk Grove Infiniti. Both experiances with this dealership was awesome. I have been to quite a few others before visiting, they have exceeded my expectations both times and h experiances with this dealership was awesome. I have been to quite a few others before visiting, they have exceeded my expectations both times and have outclassed every other dealership. I will be buying my next Infiniti from them. I now live 100 miles away, but will drive there to ensure I will be taken care of how a customer should be. More

I only allow Elk Grove Infiniti to service my vehicle. Any problems in the past they have more than taken care of. I appreciate the waiting area which is clean, I appreciate that they don't try to "up-sa Any problems in the past they have more than taken care of. I appreciate the waiting area which is clean, I appreciate that they don't try to "up-sale" me to much, and I appreciate that they always wash and clean my car. Most times I wait, and they seem to be very prompt. More

I was looking for a used car for my daughter, who is away at college. I just needed something modest and reliable under $5k and Elk Grove Infiniti came up with a great option - even after the first used car at college. I just needed something modest and reliable under $5k and Elk Grove Infiniti came up with a great option - even after the first used car I was going to purchase was sold. I wasn't looking forward to the used car shopping trek, but the dealership made it a really good experience. Best of all, my daughter got a car that is perfect for her needs at school. More

Hello, I've purchased many high-end automobiles in my lifetime, but this dealership ranked number one in my book for being the best. They immediately approaced me when I drove up, were very honest and it lifetime, but this dealership ranked number one in my book for being the best. They immediately approaced me when I drove up, were very honest and it was NOT a hard sell type atmosphere. They really cared about my comfort level and tried very hard to bend over backwards to help me. After purchasing my G37 Sport Coupe Christina really took her time to explain every feature so I left knowing exactly how work the car. I don't even have to read the owners manual which is a huge plus in my book! Overall, they were courteous, friendly and very honest with me. Being a single woman buying a car, I didn't feel as I was being taken advantage of, where I have felt that at other dealerships. They were a joy to work with and I will go there again when I'm ready for another car. More

My boyfriend and I visited this dealership after I had totalled my truck in a not so pleasant accident on my way home from work one evening. It was a horrible experience I hope never to have again, but I totalled my truck in a not so pleasant accident on my way home from work one evening. It was a horrible experience I hope never to have again, but I definately needed to get on with things and start looking for a new vehicle. We saw the 2004 Infiniti FX35 on the internet and were floored at the deal it boasted. We thought that there had to be something wrong with it to be the price they were asking for it. However, when we showed up at the dealership and started looking through the windows at the car, on the outside it looked fantastic. Not having to wait more than maybe 30 seconds, Cole was out the door asking if we needed any help. He was extremely curtious and although we were slightly nervous, his humor and good nature relaxed us at once. After going on the test drive I absolutely 100% wanted the car. Cole was very informative about all the bells and whistles it had to offer and made us feel comfortable inquiring about it. Not once did we ever feel pressured or bullied into walking inside to talk about a price. We gladly went inside to discuss our pricing options and the manager made it so very easy for us to come up with a game plan for purchasing. We didn't plan on purchasing when we left the house that morning, but the flexibility showed and confidence exuded was enough for us. When it comes to writing up the contract and getting all the finacial affairs in order, it can be quite gruesome, however Matt Cox made it completely the opposite. He was very friendly and extrememly patient with our lack of knowledge about the whole process. He explained every step we took and made it more than easy to understand and agree with. On the whole, I would absolutely reccomend this dealership and all of it's staff to anyone who is looking to purchase a wonderful vehicle. We deeply appreciate all the time, hard work and kindness everyone here has afforded us. We will definately be back in the future!!!! More