INFINITI of Elk Grove

Professional But Not Snooty Buying a vehicle can be a a tedious adventure, but not at INFINITI of Elk Grove. Christian made our purchase simple and straight-forward. The profes Buying a vehicle can be a a tedious adventure, but not at INFINITI of Elk Grove. Christian made our purchase simple and straight-forward. The professionalism and courtesy displayed surpassed the other dealerships we visited in the East Bay. This is our first purchase at this dealership and when we buy another Infiniti we will definitely return and seek out Christian Gonzalez. More

60 thousand miles service too pricey now I been doing my services for past 2 years , I had 60T miles service done with service writer Ashley Languemi and I paid $572 with $10 off she gave I been doing my services for past 2 years , I had 60T miles service done with service writer Ashley Languemi and I paid $572 with $10 off she gave me, back in my mind its kind a pricey service , and I remember same service for 30T miles I had, dated 9/11/15 I paid $331.60 with coupon. I was just disappointed with the price jump considering it's just a year..... other thing the technician (Joe) who replaced my engine filters didn't do a good job because when I check the engine air filters there are leaves and debris inside the compartment of engine air filter, he just don't care for customers car he just change the air filter that's it's, without minding their debris inside the compartment, I guess if that's his own car he'll make sure he cleans it ... More

Bought a Car My husband and I did an online search first and we're contacted by Alan to see how he could further assistance us. When we arrived he had the vehicle My husband and I did an online search first and we're contacted by Alan to see how he could further assistance us. When we arrived he had the vehicle we had asked about waiting. All the staff were very friendly and helpful. More

Helpful and worked hard Rico and Todd were both very helpful in getting our new car. We were waiting for a car to come in off the truck and it was a week late. Rico kept us u Rico and Todd were both very helpful in getting our new car. We were waiting for a car to come in off the truck and it was a week late. Rico kept us updated on its status. When it arrived it wasn't the car for us. Todd was helpful in finding us other options. We finally bought a new car and negotiations were back and forth but we both walked away from the table after agreeing to a good price. They both told us straight answers when we asked and kept us at the price we wanted and made sure we didn't overstep our price when we asked about adding options. Great experience. More

Best 1st Time Buyer Experience I Could Have Dreamed! I am a first time buyer and Todd made my first experience so amazing! I can't believe how great of a deal I got and I am so happy with my car! I got a I am a first time buyer and Todd made my first experience so amazing! I can't believe how great of a deal I got and I am so happy with my car! I got all the bells and whistles for under the price I was hoping to pay. I HIGHLY Recommend paying Todd a visit at Infiniti of Elk Grove if you are in the market for a car. He isn't pushy and will ensure you get what you want! After all of the shopping around, Farhan made signing and payment an enjoyable experience. I wouldn't go anywhere else to buy a car!!! More

Great Team Effort Erik Castellanos and Farhan Kahn over at Infiniti of Elk Grove really stepped up to help my girlfriend and I. First, they put us into a 2011 Chevrole Erik Castellanos and Farhan Kahn over at Infiniti of Elk Grove really stepped up to help my girlfriend and I. First, they put us into a 2011 Chevrolet Equinox, and set us up with a decent deal given our circumstances late Thursday night. The rate on the loan was not ideal, but we came to learn later that Finance Manager Farhan took the time the next morning to shop around for a better rate. He found one, but we came to have a problem with the Equinox. Less than 16 hours after purchasing the vehicle, the vehicle stalled 3 times, and the check engine light came on. I called Erik, and he told me to get the vehicle back to the dealership, and he would take care of us. Boy, did he ever. His service team conducted a diagnosis, but Erik also had us look at something else. He was confident that with a better rate, we could get into something better and more reliable. He showed us a 2013 Nissan Murano still under warranty. It looked great and drove even better. Erik leaned on his general manager, Anthony Tiggs, to help get us into that vehicle. When the numbers weren’t to our ability, he went back to the drawing board, and shifted some options around to offer us a deal we could work with. Once we got over to finance, Farhan stepped up the customer service. Not only did he improve our rate, he included a protection plan and still lowered our payment over the same period of the loan we agreed to. That was the cherry on the sundae. Infiniti of Elk Grove did not have to help us after we drove off the lot. But they did take care of us, and they helped us into a better situation. I could tell customer service was important to them, and throwing in extras to make up for a mistake they were not directly responsible for really showed their commitment to customer service. I know I will be back the next time I’m shopping, and I will refer others there as well. Matthew More

Great Deal! I worked with Alex and he did a great job! We went in wanting a certain deal on a car and he was able to make it all happen. He didn't pressure me int I worked with Alex and he did a great job! We went in wanting a certain deal on a car and he was able to make it all happen. He didn't pressure me into anything. I felt very comfortable working with him. More

My experience I went in looking for a used car not wanting to pay more than 200/month, the salesman I worked with, Alex. He was very friendly and helpful. He was al I went in looking for a used car not wanting to pay more than 200/month, the salesman I worked with, Alex. He was very friendly and helpful. He was also able to keep my monthly payment under my spending limit. More

Fast and trustworthy dealership This is my second time buying a car from this dealership, they are very helpful and reasonable! I went on a rainy day and Stephanie was very nice of e This is my second time buying a car from this dealership, they are very helpful and reasonable! I went on a rainy day and Stephanie was very nice of enough to walk me through it! She was very kind and answered all my questions! I highly recommend anyone trying to get a car, talk to Stephanie!! -Kuljit More

Great customer service. Alex Saeteurn was excellent and went over and beyond to help. Stephanie Garcia also was a great source of help providing additional information about Alex Saeteurn was excellent and went over and beyond to help. Stephanie Garcia also was a great source of help providing additional information about the vehicle. More