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INFINITI of Elk Grove - Service Center

4.9

164 Lifetime Service Reviews

8586 Laguna Grove Drive, Elk Grove, California 95757

164 Reviews of Infiniti of Elk Grove - Service Center

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January 12, 2019

"Repair piece of protector in front of rear wheel. No appt."

- Barb

We have been an Infiniti owner for over 18 years. For our service needs I always ask or request for Ashley. Her demeanor is one in a million. She is knowledgeable, gets answers, and wants you as the customer to be satisfied. She cares about you and your car. My husband and I feel this is very important to keep wanting to own an Infiniti, have it serviced at Infiniti of Elk Grove, and greeted with a smile.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Caldwell-Richey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 14, 2019 -

INFINITI of Elk Grove responded

Barb, Thank you so much for the wonderful review. We are so happy that Ashley can be there to provide you constant excellent customer service. We truly appreciate you and your loyalty and look forward to seeing you again soon. Until next time, happy motoring!

January 04, 2019

"Great Experience "

- Ludi209

It’s always a pleasure to bring my car in for service because of Ashley. She is the reason I purchased my second Infiniti. She’s very nice and always answers all of my questions in a very calm and sweet demeanor. I also purchased a mat or the back of my car and Mike Seese always provides the BEST customer service. He truly goes above and beyond for your customers. People like MIke and Ashley should be commended for the work they do to keep customers coming back.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Caldwell-Richey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Seese
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 07, 2019 -

INFINITI of Elk Grove responded

Ludi209, Thank you so much for the great review. We are so happy to hear Ashley and Mark are able to continue to provide you excellent customer service. We are always grateful for you and your business. We look forward to seeing you again, but until then, happy motoring!

November 17, 2018

"Great Service!"

- correene

We have been getting our 2009 M35 serviced at Infiniti of Elk Grove since it was new. Ashley took over as our Service Advisor when she first started with the company. She has always done a great job, making sure our car was done on time and that everything we asked was completed to our satisfaction. Ashley always contacts us if there is any change to the original order. She is upbeat and cheerful and does a great job. We're thankful that she is our Service Advisor. :)

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Caldwell-Richey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 19, 2018 -

INFINITI of Elk Grove responded

correene, Thank you so much for your wonderful review. We are so glad Ashley is there to ensure you have a smooth and easy servicing experience. We are truly thankful to have you as a customer. We look forward to seeing you again, but until next time, happy motoring!

October 12, 2018

"Great Communication and Vibe"

- eligonz15

Ashley Richey took care of my maintenance needs for my 2017 Q50 I heard some noise within my tires and they needed to be Rotated. Thank you for your help!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Caldwell-Richey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 15, 2018 -

INFINITI of Elk Grove responded

eligonz15, Thank you so much for the 5-star review. We are so happy that Ashley was there to provide fast and easy service. We look forward to seeing you again, but until next time, enjoy your Q50!

October 11, 2018

"2015 Infiniti Q50 30,000 service"

- skiuseme

I email Ashley in Service Dept. to have my 30,000 service, she text me back with a date and time to bring in my vehicle. I drop off my Q50 for the whole day, she texted me when the Q50 was ready for pick-up. The process for the appointment and drop-off was very easy! I recommend Ashley for all your Infiniti needs. I'm very happy with the services provided by Infiniti of Elk Grove.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Caldwell-Richey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 12, 2018 -

INFINITI of Elk Grove responded

skiuseme, Thank you so much for sharing your experience with us. We are so glad we could make the servicing process smooth and easy for you. We truly appreciate you and your business and look forward to seeing you again!

September 27, 2018

"Wholesale parts"

- MIAMIJ

Talk about someone who knows what I am talking about... Spoke with Lorena and based off of my description was able to email me a diagram while I was on the phone and point out the part. The part was exactly what I was looking for and was delivered sooner than expected. This helped me service my customer and keep business flowing smoothly. I'll be using your facility more frequently, and feel I will get the same service from all of your staff. Thank you, Mike Made in America/Japan

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lorena Mendez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 28, 2018 -

INFINITI of Elk Grove responded

Mike, Thank you so much for your awesome review. We are so happy we could help you find the part you were looking for. We hope we can continue our friendship for many years to come and look forward to seeing you again soon!

September 19, 2018

"It's not about the commission..."

- cwinfiniti

I have owned 3 Infiniti's and they have all been serviced at Infiniti of Elk Grove since about 2000. Unfortunately, I wasn't as satisfied with my service this time as I have been in the past. I took my car in for an oil change and I let Ashley Caldwell know that the tire sensor light had come on while I was driving to my appointment. I informed her that the right rear tire pressure was at 31PSI. I dropped my car off at about 7:30AM. I spoke with Ashley at 3:50PM and she proceeded to inform me of recommended repairs (two of the recommended repairs were for parts and labor that I had had done at Infiniti that she was unaware of). She mentioned that the techs were trying to locate tires for my car. I again informed her that I would be taking my car back to the place that I had purchased the tires from. My car stayed over night and I remained in a loaner car. On Tuesday morning, September 18, 2018, via text message, I agreed to 3 recommendations along with my oil change. Fast forward to about 6:20PM. I picked up my car from the sales department as the service department was closed for the evening. The price that I was quoted by Ashley via text message earlier in the morning was not the price listed on the invoice. In order to pick up my car, I had to pay the price and wait until the next day to address the matter. I then drive out of the parking lot of Infiniti and my tire sensor light comes on immediately. I look at the PSI for each tire and realize that the technician had not put any air in all four of my tires! I specifically stated to Ashley that the tire pressure was low when I first spoke with her. It took me over 45 minutes to get home because I had to stop at two gas stations to put air in my tires. Unacceptable! Especially when I had just spent my hard earned money getting "recommended" repairs" done. So, early this morning, September 19, 2018, when I am trying to address the situation with Ashley in regards to the incorrect price that I was charged and that no air was put in my tires, she uses avoidance by responding via text messaging. Infiniti of Elk Grove has always prided themselves on customer service. Customer service includes talking to a person and correcting the mistake (not via text message). The conversation was great when I was spending money, but trying to resolve an issue became a problem. It's not always about the money that a person is going to make on commission by recommending unneeded repairs. It's about keeping the customer in the Infiniti family. My cars' warranties have been expired for several years now. I choose to go to have my cars serviced Infiniti for the customer service and the trust of warranted services. It's definitely not because I am saving money.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Caldwell-Richey
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 21, 2018 -

INFINITI of Elk Grove responded

Candice, This is Victor Jones, Service Manager here at INFINITI of Elk Grove. I first want to apologize about any frustrations. It appears there may have been a miscommunication during your experience. It’s my understanding that Ashley mentioned the aftermarket tires you purchase were an odd size. In addition, one of the tires has a gash in it which is causing a slow leak. We do recommend having these tires replaced as the tire pressure light will continue to be an issue. I also want to apologize that Ashley was only communicating via text. Typically our process is to stay in one form of communication as it keeps a streamlined approach. I let the staff know to also call anytime there is an issue. If there is anything further I can do, please give me a call at 916.405.7028

September 15, 2018

"My Infiniti Service Advisor - Rich is Amazing"

- Michael in Elk Grove

I would like to take a moment and call what I consider to be Excellent Customer Service that I can always count on whenever I visit INFINITI of Elk Grove...more to the point, my Service Advisor - Rich. I've enjoyed my G37 Convertible for 3yrs now and every time I visit for regular maintenance or when I have an emergency repair need, I contact Rich and he gets me scheduled as if I'm a V.I.P. I am extremely confident in is recommendations b/c time and time again, Rich advises me when I need to have additional services while advising which is absolutely needed and what can wait. The entire Service is always very friendly, the dealership stays clean, and the waiting area is stocked with coffee, water, and cookies. No matter what my vehicle service issue has been, Rich has been honest, accommodating around my drop off times and super considerate about getting the work done in the most timely fashion every time. Rich and the Infiniti of Elk Grove Service, I can't thank you enough. Regards, Michael T

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Richard Parr
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 17, 2018 -

INFINITI of Elk Grove responded

Michael T., Thank you so much for taking time to share your awesome experience with us. We always look forward to seeing you when you come in and are glad we can consistently provide excellent customer service. Enjoy your G37 Convertible and see you again soon!

August 03, 2018

"Great Experience, Ashley did a fine job!"

- Bill VB

Ashley got me in at the time set up, car ready as promised, clean, and important check points explained in a friendly, positive way. She went out of her way to get me the loaner car I wanted to test drive for our next Infiniti purchase, and at my time table. She was very helpful as always.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Caldwell-Richey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 06, 2018 -

INFINITI of Elk Grove responded

Bill, Thank you for taking time to share with us your positive service experience. We are so glad our service department and Ashley could provide a fast and easy process for you. We hope you enjoyed your test drive and hope to see you soon for your next INFINITI purchase.

August 01, 2018

"The Friendliest 5-Star Service!"

- infinitiLB

The service techs are always nice, friendly, and listen to what you believe is wrong with your car. They explain the problem in easy-to-understand terms and let you decide what work will be done. I've never been pressured to have work done I didn't think was needed. And, the mechanics usually don't recommend work unless it is really needed. Even then, if finances are an issue and you need to wait a month or two, they are great about that, and provide you with a written list of what needs to be done and why. I like working with Ashley and usually ask for her if she's there.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Caldwell-Richey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 02, 2018 -

INFINITI of Elk Grove responded

Thank you so much for sharing your experience with us. We are so glad Ashley is always there to assist you. We truly appreciate you and your business and hope to see you soon. Until next time, happy motoring!

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