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Infiniti of Elk Grove - Service Center

Elk Grove, CA

5.0
207 Lifetime Reviews Review Dealership

207 Reviews of Infiniti of Elk Grove - Service Center

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February 25, 2021

"Took my Infiniti M35 in for service (husband drove it to..."

- CutePanda

Took my Infiniti M35 in for service (husband drove it to get gas the day before) because the engine light went on. Called to make an appointment for inspection. As I drove it to the dealership, the engine light did not appear. The service associate, Ashley Richey, greeted us with a smile and informed us she would do a diagnostic inspection, which would take about 45 minutes. When we came back to Infiniti, the car was being washed. Ashley said no problems arose in the diagnostics and we were able to take the car. I must mention, it as been a pleasure to take in my car to Infiniti in Elk Grove and always look forward to having Ashley take care of the service!

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Yes
Employees Worked With
January 03, 2021

"Ashley is my go to person when my car has any issues...."

- Ludi209

Ashley is my go to person when my car has any issues. She’s extremely helpful & knowledgeable anytime I need assistance. I highly recommend you go to her!

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Yes
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Jan 04, 2021 -

INFINITI of Elk Grove responded

Ludi, Thank you for the 5-star review of your time with Ashley! We love to hear you had a helpful and knowledgeable car buying experience. We appreciate the recommendation and look forward to the relationship ahead.

January 03, 2021

"Ashley was very knowledgeable and listen to all my issues..."

- kenrecore

Ashley was very knowledgeable and listen to all my issues of my car wrote down everything on the work order follow through reviewed work accomplished

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Yes
Employees Worked With
Jan 04, 2021 -

INFINITI of Elk Grove responded

Thank you for the 5-stars! We just love hearing you had a positive experience with Ashley. If you have any questions, we are just one call away.

December 22, 2020

"I have always been pleased with the service I receive..."

- kimberlycope

I have always been pleased with the service I receive from Infiniti of Elk Grove! They are prompt, thorough, and always a pleasure to work with! This visit I received videos sent to my phone while I waited of the work being done on my car. Just an added feature of the quality of service they provide!!!!

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Yes
Employees Worked With
Dec 22, 2020 -

INFINITI of Elk Grove responded

Kimberly, Thank you for the 5-star review! We love that you enjoyed our video updates. Happy motoring!

December 19, 2020

"Infiniti of Elk Grove has been servicing my vehicle for..."

- patsy

Infiniti of Elk Grove has been servicing my vehicle for several years and I have always been satisfied with the service advisor and the service.

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Yes
Employees Worked With
Dec 21, 2020 -

INFINITI of Elk Grove responded

Patsy, Thank you for the 5-star review! We just love when our clients continue to choose us to take care of their vehicle. We truly appreciate your time spent with us.

November 16, 2020

"I have always had a good experience with service wouldn't..."

- ellie95035

I have always had a good experience with service wouldn't trust my car to any one else. Ashley Richey was very helpful and friendly. In fact every body was friendly.

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Yes
Employees Worked With
Other Employees : Michael Fiesta
Nov 17, 2020 -

INFINITI of Elk Grove responded

Ellie, We just love when our clients come back to see us. Thank you for the 5-star review and always trusting us to take care of your vehicle! We truly appreciate your business.

November 03, 2020

"Friendly staff, very knowledgeable, Definitely plan to..."

- dtrudell4

Friendly staff, very knowledgeable, Definitely plan to take my car there for my next service, took advantage of your Uber ride service and made it easier to get the service done

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Yes
Employees Worked With
Nov 03, 2020 -

INFINITI of Elk Grove responded

Thank you for the 5-stars! We are so happy to hear you were able to get your service done with ease. We look forward to the continued relationship!

October 14, 2020

"The service provided at Infiniti of Elk Grove is simply..."

- milner44

The service provided at Infiniti of Elk Grove is simply the best in my opinion. I have been having my Infiniti vehicles service at the dealership since it opened and have had nothing but exceptional experiences with the service department. My "GO TO" Service advisor is Ashley Richey. She has always been friendly, knowledgeable about the products, and even keeled. She is simply the best in my opinion.

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Recommend Dealer
Yes
Employees Worked With
Oct 16, 2020 -

INFINITI of Elk Grove responded

Thank you for sharing your positive experience with Ashley and our service department. We just love seeing our loyal clients come back time and again. We truly value your business.

September 21, 2020

"The service I have received from Ashley at Infiniti of EG..."

- v.zepeda21

The service I have received from Ashley at Infiniti of EG over the last 4 years has been nothing but a great experience. She's detailed oriented with regards to issues that have come up with my vehicle and provides options for repairs. Enjoy working with her.

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Yes
Employees Worked With
Sep 22, 2020 -

INFINITI of Elk Grove responded

Thank you for sharing your positive experience with Ashley! We truly appreciate the opportunity to earn your business. If you ever have any additional questions, we're just one call away.

July 14, 2020

"This service department and the two Richards (Parr and..."

- JRA

This service department and the two Richards (Parr and Wirth) are the best and easiest customer service persons I’ve ever experienced. i always feel like they are on my side and both very knowledgeable.

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Yes
Employees Worked With
Jul 16, 2020 -

INFINITI of Elk Grove responded

Thank you for your patronage and the compliment. We pride ourselves on excellent customer satisfaction.

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