INFINITI of Elk Grove - Service Center

We have been an Infiniti owner for over 18 years. For our service needs I always ask or request for Ashley. Her demeanor is one in a million. She is knowledgeable, gets answers, and wants you as the customer to be satisfied. She cares about you and your car. My husband and I feel this is very important to keep wanting to own an Infiniti, have it serviced at Infiniti of Elk Grove, and greeted with a smile.

It’s always a pleasure to bring my car in for service because of Ashley. She is the reason I purchased my second Infiniti. She’s very nice and always answers all of my questions in a very calm and sweet demeanor. I also purchased a mat or the back of my car and Mike Seese always provides the BEST customer service. He truly goes above and beyond for your customers. People like MIke and Ashley should be commended for the work they do to keep customers coming back.

We have been getting our 2009 M35 serviced at Infiniti of Elk Grove since it was new. Ashley took over as our Service Advisor when she first started with the company. She has always done a great job, making sure our car was done on time and that everything we asked was completed to our satisfaction. Ashley always contacts us if there is any change to the original order. She is upbeat and cheerful and does a great job. We're thankful that she is our Service Advisor. :)

Ashley Richey took care of my maintenance needs for my 2017 Q50 I heard some noise within my tires and they needed to be Rotated. Thank you for your help!

I email Ashley in Service Dept. to have my 30,000 service, she text me back with a date and time to bring in my vehicle. I drop off my Q50 for the whole day, she texted me when the Q50 was ready for pick-up. The process for the appointment and drop-off was very easy! I recommend Ashley for all your Infiniti needs. I'm very happy with the services provided by Infiniti of Elk Grove.

Talk about someone who knows what I am talking about... Spoke with Lorena and based off of my description was able to email me a diagram while I was on the phone and point out the part. The part was exactly what I was looking for and was delivered sooner than expected. This helped me service my customer and keep business flowing smoothly. I'll be using your facility more frequently, and feel I will get the same service from all of your staff. Thank you, Mike Made in America/Japan

I have owned 3 Infiniti's and they have all been serviced at Infiniti of Elk Grove since about 2000. Unfortunately, I wasn't as satisfied with my service this time as I have been in the past. I took my car in for an oil change and I let Ashley Caldwell know that the tire sensor light had come on while I was driving to my appointment. I informed her that the right rear tire pressure was at 31PSI. I dropped my car off at about 7:30AM. I spoke with Ashley at 3:50PM and she proceeded to inform me of recommended repairs (two of the recommended repairs were for parts and labor that I had had done at Infiniti that she was unaware of). She mentioned that the techs were trying to locate tires for my car. I again informed her that I would be taking my car back to the place that I had purchased the tires from. My car stayed over night and I remained in a loaner car. On Tuesday morning, September 18, 2018, via text message, I agreed to 3 recommendations along with my oil change. Fast forward to about 6:20PM. I picked up my car from the sales department as the service department was closed for the evening. The price that I was quoted by Ashley via text message earlier in the morning was not the price listed on the invoice. In order to pick up my car, I had to pay the price and wait until the next day to address the matter. I then drive out of the parking lot of Infiniti and my tire sensor light comes on immediately. I look at the PSI for each tire and realize that the technician had not put any air in all four of my tires! I specifically stated to Ashley that the tire pressure was low when I first spoke with her. It took me over 45 minutes to get home because I had to stop at two gas stations to put air in my tires. Unacceptable! Especially when I had just spent my hard earned money getting "recommended" repairs" done. So, early this morning, September 19, 2018, when I am trying to address the situation with Ashley in regards to the incorrect price that I was charged and that no air was put in my tires, she uses avoidance by responding via text messaging. Infiniti of Elk Grove has always prided themselves on customer service. Customer service includes talking to a person and correcting the mistake (not via text message). The conversation was great when I was spending money, but trying to resolve an issue became a problem. It's not always about the money that a person is going to make on commission by recommending unneeded repairs. It's about keeping the customer in the Infiniti family. My cars' warranties have been expired for several years now. I choose to go to have my cars serviced Infiniti for the customer service and the trust of warranted services. It's definitely not because I am saving money.

I would like to take a moment and call what I consider to be Excellent Customer Service that I can always count on whenever I visit INFINITI of Elk Grove...more to the point, my Service Advisor - Rich. I've enjoyed my G37 Convertible for 3yrs now and every time I visit for regular maintenance or when I have an emergency repair need, I contact Rich and he gets me scheduled as if I'm a V.I.P. I am extremely confident in is recommendations b/c time and time again, Rich advises me when I need to have additional services while advising which is absolutely needed and what can wait. The entire Service is always very friendly, the dealership stays clean, and the waiting area is stocked with coffee, water, and cookies. No matter what my vehicle service issue has been, Rich has been honest, accommodating around my drop off times and super considerate about getting the work done in the most timely fashion every time. Rich and the Infiniti of Elk Grove Service, I can't thank you enough. Regards, Michael T

Ashley got me in at the time set up, car ready as promised, clean, and important check points explained in a friendly, positive way. She went out of her way to get me the loaner car I wanted to test drive for our next Infiniti purchase, and at my time table. She was very helpful as always.

The service techs are always nice, friendly, and listen to what you believe is wrong with your car. They explain the problem in easy-to-understand terms and let you decide what work will be done. I've never been pressured to have work done I didn't think was needed. And, the mechanics usually don't recommend work unless it is really needed. Even then, if finances are an issue and you need to wait a month or two, they are great about that, and provide you with a written list of what needs to be done and why. I like working with Ashley and usually ask for her if she's there.