INFINITI of Englewood

Worst Dealership in my 23 years of car buying! Below is an actual email I have sent to multiple people in the dealership to give you an idea of the scammers an customer service. I've had numerous Below is an actual email I have sent to multiple people in the dealership to give you an idea of the scammers an customer service. I've had numerous problems. Spent over $40K on a car and my temp plates expired despite me calling multiple times. They kept my down payment and never reimbursed, I spent 6 hours in the dealership despite preworking the deal on the phone the day before. "I'm not sure why I got a text that said "we also need proof from your credit card statement that $500 was charged". This is borderline ridiculous that I had to create a chase bank online account just to provide you proof that you charged my credit card. Isn't this something you keep track of when you take someone's money? Or maybe one of the 10 emails or 37 phone calls since December, where I was told "it will be done today" isn't enough. (attached are just some of the emails). At this point I am sooo sick and tired of calling requesting, writing emails, getting car rentals in a blizzard, having to pay tickets for driving a car that had no plates, still needing to come to the dealership to get my second key and my car detailed. This is absurd. Please send this Again - I have been promised reimbursement of my non license plate ticket (took months to send them and temps expired) and car rental. I'm not sure how you plan to compensate for inconvenience of 37 phone calls...calling from Japan to try to resolve this... fights with my wife because she couldn't drive to work after the cop threatened tow her car. I've sent all the receipts multiple times including the ticket I received...I'm done! Attached is your proof that you charged my credit card that has since changed by my bank." More

Excellent quality and customer service I've been going to Infiniti of Englewood for several years now and the quality and customer service just keeps getting better and better! An example o I've been going to Infiniti of Englewood for several years now and the quality and customer service just keeps getting better and better! An example of this unparalleled customer service is when I had a tire blow out on the way to the airport. Instead of me having to miss my flight, Infiniti of Englewood traveled to where my car was parked and had the tire replaced. When I returned from my trip, it was like nothing ever happened. That's what I call great quality and customer service! Carlos Vasquez (service manager) is fantastic and always makes sure customer issues are addressed and strives to exceed expectations with every time. I can't imagine another dealer being even close to the quality and customer service that I've experienced with Infiniti of Englewood. Thank you for everything! More

Great Experience-Juliet Kim is the Best This is our first Infiniti. We dropped in for 2 test drives and were sold. We ended up buying a 2016 QX50. The drive Powerful and ride Very Smooth. This is our first Infiniti. We dropped in for 2 test drives and were sold. We ended up buying a 2016 QX50. The drive Powerful and ride Very Smooth. The sound system with Bose speakers.. the best around. We chose the midnight Garnet with Chestnut leather interior. A very pretty car. We were lucky to have Juliet Kim, as our sales person. She was very professional, very knowledgeable and attentive. Everything she told us was delivered as promised in a timely fashion. From beginning to end, we could have not asked for better total experience. We got a great price, deal and best value for our (leased) trade-in. We highly recommend Juliet Kim and the dealership. More

It was fine Although I waited 2 months for my car I am happy to say that I got my car and I love it. The QX50 looks and drives beautifully! Although I waited 2 months for my car I am happy to say that I got my car and I love it. The QX50 looks and drives beautifully! More

Exceeded Expectations After having (2) prior G37x leases with this dealer, I decided it was time to own my next car. After extensive searching online, I did not know what t After having (2) prior G37x leases with this dealer, I decided it was time to own my next car. After extensive searching online, I did not know what to expect after finding a leftover 2013 M37x w/Prem. Pkg on their site. Through the dealer website I was able to easily setup a test drive appointment with Ally - who had the car ready and available for a test drive the following day. She introduced me to Ray, who showed me the car's ins and outs and rode with me in the test drive. Ray was honest and up front about the car's price, and sounding to good to be true, I took advantage of the deal and put down a deposit. Even after thinking about the car for the next 5 days, I was at ease with the initial experience with Ally and Ray - in addition to having (2) prior leases here and my experience with the service department. Ray prepared all the paperwork and got me in touch with Mike, who was able to assist me with financing and payment options. He was very patient and polite during the entire transaction - which was such a relief. In the background, Dennis was getting the car inspected and following up with the service team to ensure it was ready for me. Additionally, Ray assisted with grounding my prior lease and wished me well as I drove off. Now having driven the car off the lot, I can say the experience was truly remarkable. Everyone exceeded my expectations, and I highly recommend considering your next car at this dealership. More

Purchasing s car understanding my needs . Reasonable price Friendly. And if there is a problem they try to solve it. Good working with them . I recommend everyone to understanding my needs . Reasonable price Friendly. And if there is a problem they try to solve it. Good working with them . I recommend everyone to go there More

NICE SMOOTH AND VERY EFFICENT!!! I MUST SAY AS SOON AS WE WALK IN THE DOOR THE SERVICE WAS NO STOP EVERYONE HAD BIG SMILES AND I GOT WHAT I WANTED !! Thank you MR Bloomfield I MUST SAY AS SOON AS WE WALK IN THE DOOR THE SERVICE WAS NO STOP EVERYONE HAD BIG SMILES AND I GOT WHAT I WANTED !! Thank you MR Bloomfield More

Process was Seamless I was interested in purchasing a Pre-Owned G37x. Set up appointment to view car. Met with Ray who is a consummate professional. We talked about the n I was interested in purchasing a Pre-Owned G37x. Set up appointment to view car. Met with Ray who is a consummate professional. We talked about the number and came to a very fair offer. The car was ready in less than 36 hours as agreed. Ray was always going the extra yard for me on the little things which is important! Also like to mention Devin who handles the cars out front in the lot. A Gentleman! More

It was a great and pleasant experience. They came in a beat my deal, had the car in stock and were great to deal with. It was the first time I never had to speak with the "Sales Manager" as They came in a beat my deal, had the car in stock and were great to deal with. It was the first time I never had to speak with the "Sales Manager" as my salesman Ray took care of everything. More

Great sales presentation by Ray Ray took us through the high points of the car. Very direct and honest. Came in with the best price. Also met sales manager Dennis who was very court Ray took us through the high points of the car. Very direct and honest. Came in with the best price. Also met sales manager Dennis who was very courteous and supported Ray in getting us into the Infiniti we wanted. More