INFINITI of Englewood

Excellent customer service but not so good after the sale We went to lease a QX60, It was an excellent experience. Dennis was very patient and main reason we got the car from Infiniti of Englewood. Me and my We went to lease a QX60, It was an excellent experience. Dennis was very patient and main reason we got the car from Infiniti of Englewood. Me and my wife agreed that Dennis was a very good salesperson. A week later i went to pick up the plates and the maintenance contract that was promised to me. i got the plates fairly quickly, but for maintenance contract, Looked like I met a different Dennis there. He asked us to wait as he and the finance guy were with another customer. Finance guy got free and we went in to his office to ask for the maintenance contract, he was ready to help and trying to find it for us, thats when Dennis came in with another customer and literally kicked us out of the room saying that this can wait and the new customer can't as we were not scheduled. I agree with the fact that the other customer was waiting for an hour or two for his meeting with the finance guy, but the way we were told to go out was not pleasing at all. IT WAS HIGHLY UNPROFESSIONAL. i could have easily created a mess of situation but I did not. Again, i agree that we were not scheduled and the other customer was (we did not know that) but the way we were treated was not right, it was an insult and I did not expect that professional like Dennis. Even worse, Next day he emailed me sorry and trying to blame it on me, when i expressed my disppointment. he mentioned that respect is earned. JUST WOW. Sorry Dennis, You are very good sales persona but you failed miserably at after sale service. "A Disappointed customer" More

Excellent experiance! Finding a reliable and trustworthy car dealer is a tall task in NJ... this one stands above the rest. I worked with Ray Broomfield who was extremely Finding a reliable and trustworthy car dealer is a tall task in NJ... this one stands above the rest. I worked with Ray Broomfield who was extremely professional, courteous and reliable. He was able to get me the exact deal we negotiated on a new Q50 without any bait-and-switch, no hidden costs or hidden fees. I would strongly recommend this dealership (and Ray in particular) to my friends and family. More

Courteous & very Good Service I visited lots of dealerships and had been told by all of them that it was hard to get approved to finance a used vehicle having a negative equity. I I visited lots of dealerships and had been told by all of them that it was hard to get approved to finance a used vehicle having a negative equity. I then went to Infiniti of Englewood NJ and they were able to get me approved!! Ray Broomfield was a pleasure to work with and was looking out for different options that fit to my budget and need. Thank you!!! I would recommend anyone to come here! Ohh Thanks to Mike the finance guy he was very patient. More

Best Price and Sales Experience After visitng a few Infiniti dealerships, I decided to stop at INFINITI of ENGLEWOOD . I was greeted by “MIKE MACHADO” right away. Mike was an absol After visitng a few Infiniti dealerships, I decided to stop at INFINITI of ENGLEWOOD . I was greeted by “MIKE MACHADO” right away. Mike was an absolute pleasure to work with. He explained all my options clearly. Sales experience with Mike felt like I was having a conversation with a friend about buying a car. Mike did not rush me in to making a purchase. One of the manager’s at the dealership named “Jason Bivone” also came over to talk to me. He stated that the dealership was under new management and he will make sure I had the best experience possible. I got the best deal on a INFINITI Q50 PREMIUM AWD from this dealership. No other Dealers even came close to the price that was quoted to me at INFINITI of ENGLEWOOD. They also have a new Finance Person, who’s also named “Mike”. The finance experience was also great. I was provided everything as quoted with No Surprises. From Start to finish, This dealership was the best Car buying experience I’ve had. Everything was explained well and delivered as promised. I would definitely recommend “Mike Machado(Salesman)”, “Jason Bivone(manager)”, and “Mike(finance)” at Infiniti of Englewood. More

Good and courteous service Good dealer, no nonsense, helpful and accommodating. Michael Machado and Jason Bivone helped me and I am fully satisfied.I am happy with the Q60 and t Good dealer, no nonsense, helpful and accommodating. Michael Machado and Jason Bivone helped me and I am fully satisfied.I am happy with the Q60 and the service I received. More

Always helpful and courteous I have been taking my G37 to infinti of Engelwood fService dept or some years and they were always very helpful and tried to provide the highest quali I have been taking my G37 to infinti of Engelwood fService dept or some years and they were always very helpful and tried to provide the highest quality service. Especially Carlos Vasquez and Julio Sanchez are very professional and always courteous. Highly recommend them More

good deal Ray Broomfield has a lot of patience. I would recommend him to anyone buying a car. Touch and go for a second but we came to an agreement that made bo Ray Broomfield has a lot of patience. I would recommend him to anyone buying a car. Touch and go for a second but we came to an agreement that made both of us happy. Good Business. More

Perfect! Great experience! Best deals! The service was great, friendly and really helpful. I loved the environment and the way I was treated. Thank You so Much Great experience! Best deals! The service was great, friendly and really helpful. I loved the environment and the way I was treated. Thank You so Much. Love my new Car! More

AWESOME MIKE MACHADO!!! EXCELLENT SERVICE,ATTENTIVE,PATIENT AND AMAZING CUSTOMER SERVICE! MICHAEL,MADE US FEEL COMFORTABLE AND WELCOMED RIGHT FROM THE BEGINNING.WE ARE VERY H EXCELLENT SERVICE,ATTENTIVE,PATIENT AND AMAZING CUSTOMER SERVICE! MICHAEL,MADE US FEEL COMFORTABLE AND WELCOMED RIGHT FROM THE BEGINNING.WE ARE VERY HAPPY WITH OUR PURCHASE. THANK YOU More

Final result fantastic Our experience with this dealership started off good, but turned to fantastic when they gave us a deal we were extremely happy with. However, after we Our experience with this dealership started off good, but turned to fantastic when they gave us a deal we were extremely happy with. However, after we signed off on the price and were in inventory searching phase, we hit some "speed bumps" which led to some frustration for us. However, at this point, Ms. Juliet Kim came to our rescue. Despite her busy schedule, she was extremely accommodating, professional and efficient. She knew the product well and communicated very clearly. She was straight forward and transparent. She returned our calls within a reasonable time and was extremely polite, friendly and respectful even when we were exasperated. This is despite the fact that she most likely did not make any profit from the sale (we know because the price we got was THAT good!). She managed to get us a car that was not even on their lot within days! When going to this dealership, just make sure you look for one of the long time professional consultants, like Juliet. This site will give you an idea of who is who. Surprisingly, Juliet doesn't have enough reviews although she is one of their best consultants. Also, if you decide to shop around, just give them a call before you make a final decision on a dealership to pick. Don't make assumptions. Overall, this review is for the end result. Ultimately, we are extremely satisfied with the deal these guys gave us and with the service provided by Juliet. She was a thorough professional! Financing was also easy and hassle free thanks to their finance manager. He was also very straight forward, friendly, helpful and not at all pushy. More