INFINITI of Englewood - Service Center

I had trouble with another dealer and this dealership before the new service management. What a difference. They bent over backwards to make me happy and did good work in a timely manner. In the past I w before the new service management. What a difference. They bent over backwards to make me happy and did good work in a timely manner. In the past I would not have recommended them, but now it is a whole new story!!! This is a good example of how your can turn a business around. More

I had used Fette Infiniti for service but was unhappy so I tried Englewood. What a difference. I called and they had a loaner avalable for the same day. I was going in for a recall and an oil change. Th I tried Englewood. What a difference. I called and they had a loaner avalable for the same day. I was going in for a recall and an oil change. They called me and told me I also need front brakes and tires. I told them I'd get back to them and called around. I was pleasantly surprised to find they were about the same as my Goodyear guy, so I let them do the repairs. When I picked it up the price was the same as I was quoted and I had no problems with the work done. I will return because I liked the service and the prices plus I was driving a free new Infiniti for the day. More

I have been visiting this service center for over three years and have seen a large turnover rate of both managers and service staff. I must say that the new management, now under Carlos, is absolutely we years and have seen a large turnover rate of both managers and service staff. I must say that the new management, now under Carlos, is absolutely welcoming, attentative and reassuring. He is always available to answer any questions and has always responded to any concerns I've had with my vehicle. Julio is always patient, honest, and addresses all of my concerns. I no longer feel that I'm given a list of repairs or recommendations for service that my vehicle really does not require. I finally feel that I can place my trust where I bring my vehicle for service. The Service Team, under Carlos, at the Infiniti of Englewood definitely gets two thumbs up!! More

I went in to my TPMS reinitialized as I was switching wheels for the winter. I did not have an appointment and just showed up at 9am. I pulled into the dealer and up the service ramp to a valet area wher wheels for the winter. I did not have an appointment and just showed up at 9am. I pulled into the dealer and up the service ramp to a valet area where I was greeted by a service advisor. It took 5 min because there were a couple of customers ahead of me but that was fine, I had no appt. A service advisor came out, greeted me, and I told him I tried to make an appt on Monday for today but they told me it was not necessary. No problem he said, I'll have them get it done for ya. We went inside, sat me down in his office, told me it would be $32 to reset the system and I could wait for it and it'll get done shortly. I took the time to go into the showroom and look around. I sat in the new FX35 and got myself some free starbucks coffee in the waiting area. I again saw the service advisor later on and asked him if I could turn in my lease here when its due. He told me sure and asked me if I was going to get an another FX. I told him no I had already bought a new car. When I told him what it was, we got engaged in conversation, turns out Todd my service advisor is a car enthusiast as well. Even offered a referral at a nearby BMW dealership for service if I mentioned I knew him, that they'd take care of me. 10 min later, he told me my car was ready and that it had been washed. Normally I decline the service and it was raining today, but whatever, it looked fantastic, he walked me out to my car, thanked me and gave me his card. I honestly never had a more pleasant car experience since prior to having an Infiniti. More

I went in there because my car over heated once. My husband had said that he thought that the termostat was sticking. All of a sudden it needed a new radator, 1,200$ worth of work when the car over hea husband had said that he thought that the termostat was sticking. All of a sudden it needed a new radator, 1,200$ worth of work when the car over heated just once! When my husband said no, we did not want the radator changed - just the termostat, they were not very nice. Turns out after all that my car did not need a radator. Very shady place - would not go there again. More

This Dealership has proven me correct every time. I recommend friends and family members to this deareship, even when i see other infinity owners I ask them if they ever dealt with Infinity of Englewoo recommend friends and family members to this deareship, even when i see other infinity owners I ask them if they ever dealt with Infinity of Englewood. I find that the boutique type environment is much more attractive to the car purchaser, its not a mega dealer with multi brands. More

Listen to the people posted here: DO NOT GO TO THIS DEALERSHIP. I went there to do the regular mainentance for the first time. Then the door got dented, bumper got scratched. And do they use the proper DEALERSHIP. I went there to do the regular mainentance for the first time. Then the door got dented, bumper got scratched. And do they use the proper tools? Guess not, all my wheels got the marks due to the improper use of the SCREW DRIVER. And it was a waste of time to complain to them. LEARN FROM US: DO NOT GO TO THIS stEALERship. Infiniti should shut down this place. More

I have had multiple problems with this place which is why I'll never trust my 08 G37S in thier hands again. They did more damage to the vehicle than good (damaged 2 right rims on curb inside of the garage). I'll never trust my 08 G37S in thier hands again. They did more damage to the vehicle than good (damaged 2 right rims on curb inside of the garage). I was lied to multiple times about muffler replacements as well as body work estimates. One month the price is 600.00 for a replacement bumper cover, then a month later, the same exact place, repair, person, car, etc. now has risen to over 900.00???? I went around and around with the service manager, dealership manager, every manager under the roof. No one was able to provide me with the service/maintenance i deserve. It wasn't until i contacted Infini's investor website and wrote a long 3 page account of what i had went through. I submitted it to a long list of email addresses from the website and within 2 days, i received a call from a gentleman, who gave me what i wanted (650.00 dollar check to repair the rims they had destroyed). I never respond to these sorts of websites, but after reading the reviews upon setting my car up with Ramsey Infiniti, i became curious. After i read the comment by nyoppa, i felt obligated to share my story and how i was able to get it resolved. here is the website i found and had some results with.... http://www.nissan-global.com/EN/IR/ Goodluck dealing with these clowns, i hope Ramsey is better!! More

Called Englewood Infiniti to ask about the cost of evaluating a service engine light on the dashboard. Was told by the service scheduler that cost would be estimated depending on what needed to be don evaluating a service engine light on the dashboard. Was told by the service scheduler that cost would be estimated depending on what needed to be done. Went to an appointment, waited one hour, and was then told I would need to pay $115 to look at the car to figure out what was wrong. So if there was nothing found or a minor repair needed, I would have to pay $115 plus the cost of the repair. Doesn't make sense to me. Do you have to pay to perform a diagnostic? Also said I needed an oil change, but had the oil change the week before. Very fishy. Never had that experience with any other make of car I've owned. More

Todd was very friendly and treated me well with follow up calls and all. Everything was perfect until... 1. my first visit, i noticed scratches on my rear glass, door and yellow paint on my rim from the cur calls and all. Everything was perfect until... 1. my first visit, i noticed scratches on my rear glass, door and yellow paint on my rim from the curb. - Todd was there to see the damage... But their manager took a quick look at the glass and just said "it's the tint" then tried to walk away... i stopped him then said ' who in right mind would get their window tinted from outside?' then he just looked at it again then just blurted out "we'll buff it"...yeah right... buffing the passenger glass? finally after few more nonsense talk, they told me they'll replace my glass... but won't cover the cost of the tint. 2. After few days, i went back to get my car back (by the way, it's '06 M35X) Todd wasn't there and my car was ready. Weather was horrible so when they brought my car in, it's was completely wet...so i couldn't get good look around the car. When i went back to tint shop to get it tint again, i noticed hugh gash on my fender... went right back to dealer, they said there's nothing they can do. They just told me to come back when their manager's in. i did then they took few pictures then told me they'll get back to me. two weeks later, not a single phone call. Every time i leave my name and message, nothing... not even "no we can't cover this..." i'm not saying they are bad people.. but i'm just afraid to go back... god knows what else they'll do to my car. More