INFINITI of Grand Rapids

They are very helpful, courteous and Adam is the best, he has attention to details has attention to details More

I've worked with Adam in the service department at Infiniti of Grand Rapids since I purchased my Q50 in 2021. He is an absolute pleasure to work with. Adam always takes the time to explain everything Infiniti of Grand Rapids since I purchased my Q50 in 2021. He is an absolute pleasure to work with. Adam always takes the time to explain everything thoroughly and never leaves me feeling rushed or pressured into decisions regarding my vehicle. He is clearly passionate about his work and believes in the Infiniti brand. It says a lot about a car manufacturer — and this dealership specifically — that such a talented service representative has stayed with them for so many years. I would also like to recognize the employees behind the scenes that do an excellent job of keeping my Infiniti running reliably! More

Easy to schedule routine maintenance appointment. Friendly, courteous, knowledgeable service staff. Pleasant waiting area, included variety of complimentary beverages. Friendly, courteous, knowledgeable service staff. Pleasant waiting area, included variety of complimentary beverages. More

Very professional. Polite. Expertise. Trustworthy. Able to schedule me for a car problem that showed up unexpectedly the very next afternoon. Inspected problem at a Polite. Expertise. Trustworthy. Able to schedule me for a car problem that showed up unexpectedly the very next afternoon. Inspected problem at appointment time. Not 15-20 minutes later. Identified leak underneath back passenger side. Near EVAP canister. Found that the leak was coming from the back trunk from some fluid that must have been spilled accidentally. It was not coming from a damaged part or a leaky hose. Cleaned up fluid around the parts and hoses. Only charged me for 30 minutes. And then washed my car. Very impressed. And SATISFIED! More

Had a flat tire that was supposedly fixed by Firestone but wasn’t. Team found the problem and fixed it permanently! Great job! but wasn’t. Team found the problem and fixed it permanently! Great job! More

Easy to schedule appointment on line. Work completed at or before time indicated. Mission accomplished! Work completed at or before time indicated. Mission accomplished! More

Infiniti of Grand Rapids is my go to to service my Infiniti. The service team is great and they are honest on what needs to be done right away and what can wait. Infiniti. The service team is great and they are honest on what needs to be done right away and what can wait. More

Ha Troung is awesome! He went above and beyond to give me a great deal on my car. He took a lot of time with me at delivery, showing me all the cool features on my new QX6 He went above and beyond to give me a great deal on my car. He took a lot of time with me at delivery, showing me all the cool features on my new QX60. He also explained, with great patience, how everything works. This is my 3rd Infiniti QX60, and I plan to be a continued customer because of Ha! More

Friendly,knowledge,courteous easy to find bit expensive on both labor and parts side of repairs. on both labor and parts side of repairs. More

From the start felt welcomed treated with respect and love Craig made it so easy and understandable highly recommend Infinity of Grand Rapids love Craig made it so easy and understandable highly recommend Infinity of Grand Rapids More