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INFINITI of Grand Rapids
Grand Rapids, MI
181 Reviews
The team at INFINITI of Grand Rapids would like to welcome you to our dealership in Grand Rapids, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and learn about the history of INFINITI, check out our full selection of new INFINITI vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Grand Rapids, you can always count on the professional technicians in our INFINITI service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
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Showing 181 reviews
May 12, 2026
Great service! excellent communication throughout the process, I was updated multiple times during the work which was very helpful! excellent communication throughout the process, I was updated multiple times during the work which was very helpful! More
by BRIAN.BAAR
Verified CustomerEmployees Worked With
Adam and Raden
May 11, 2026
Pleased with the work and the personal attention. I appreciate Adam working with me on reusing parts where acceptable and spreading out the repairs to my budget. I feel that he hears me and actually I appreciate Adam working with me on reusing parts where acceptable and spreading out the repairs to my budget. I feel that he hears me and actually cares. I'm a bit surprised that the replacement of a back windshield wiper motor would cost $1000 though - I get a mark-up - but this seems excessive. More
by TVANDERARKPOTTER
Employees Worked With
Adam Underwood
May 09, 2026
I came in for an oil change. They always wash you car, but this time they didnt. I was the last appointment of the day, maybe that's why? But i think, first or last shouldnt matt They always wash you car, but this time they didnt. I was the last appointment of the day, maybe that's why? But i think, first or last shouldnt matter and should get same quality service. More
by PUGAJCAMPOS
Employees Worked With
NA
May 08, 2026
Great dealership! We have bought several cars from them from SUV’s to sedans. We are 💯 Infiniti fans. We have a good relationship with the service department and the We have bought several cars from them from SUV’s to sedans. We are 💯 Infiniti fans. We have a good relationship with the service department and the owner of the dealership. We will continue to buy and support this business. More
by JSOTNYK
Employees Worked With
Adam Underwood, Craig Ressel
May 03, 2026
They always get me in in a timely fashion. Adam is in constant communication about the details of the service. He always makes you feel like an important and valued customer. Adam is in constant communication about the details of the service. He always makes you feel like an important and valued customer. More
by Paul
Employees Worked With
Adam Underwood
April 30, 2026
Excellent service. Very professional, timely and informative. Adam is exceptional in his knowledge, professionalism and assistance. Very professional, timely and informative. Adam is exceptional in his knowledge, professionalism and assistance. More
by MEFATUM
Employees Worked With
Adam
