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INFINITI of Grand Rapids

Grand Rapids, MI

Overview
Reviews
Vehicles
4.9
75 Reviews
Call Dealership (616) 940-8989

2930 Breton Rd SE

Grand Rapids, MI

49512

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Showing 75 reviews

May 20, 2023

Everyone encountered at this dealership from Sales to Service go above and beyond to provide excellent service. More

by kristingeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Cahill, Brandon Ruiz, Adam Underwood
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Helpful
May 10, 2023

Excellent service. Adam is an awesome employee. Car looks fantastic. The new rims are fantastic. More

by Lisa_a_lucchese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Underwood
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Helpful
May 02, 2023

Great Customer Service from the personnel in the Service Department. I would recommend this dealership to others. More

by deveedws
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Cahill, Brandon Ruiz, Adam Underwood
Report | Print
Helpful
April 25, 2023

They were responsive and straightforward, which was refreshing. No hidden fees, Ha is a great sales rep. More

by Tracie.eckhardt
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ha Truong
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Helpful
January 03, 2023

Moe Abdu made our experience very enjoyable buying our beautiful 2023 QX60! Everyone was very kind and helpful More

by melve_877
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Moe Abu
Report | Print
Jan 05, 2023 -

INFINITI of Grand Rapids responded

Mark, Thanks for your business and the detailed review! Both Moe and I appreciate it! Craig Ressell - Executive Manager

Helpful
December 25, 2022

Probably the most enjoyable service experience i’ve had with a car brand. On time, well priced, and very comfortable guest lounge. Out of all the luxury dealers i’ve been to in GR, Infiniti by far had the More

by zm
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Todd Cahill
Report | Print
Dec 29, 2022 -

INFINITI of Grand Rapids responded

Thank you for your 5-Star review! Both Todd and I appreciate it! Craig Ressell - Executive Manager

Helpful
December 15, 2022

My car repair process was simple and efficient. Adam was great to work with did a great job communicating the details. More

by MV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Underwood
Report | Print
Dec 29, 2022 -

INFINITI of Grand Rapids responded

Thanks for your 5-Star review! Adam and I appreciate it! Craig Ressell - Executive Manager

Helpful
November 16, 2022

Adam at Infiniti of Grand Rapids is awesome! He delivers first rate customer service. He goes above and beyond to make sure everything is handled impeccably and is always upbeat and friendly. More

by AMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Underwood
Report | Print
Nov 23, 2022 -

INFINITI of Grand Rapids responded

Adam and I sincerely appreciate the detailed review! Craig Ressell - Executive Manager

Helpful
November 14, 2022

Ha was fantastic and made the entire car buying process pleasant, professional, quick and thorough. Well worth the 4 hour drive to buy a vehicle from Infiniti of Grand Rapids! We will definitely be back! More

by Renee.ramos1428
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sabriena Nelson, Ha Truong
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Nov 17, 2022 -

INFINITI of Grand Rapids responded

Ha and I are pleased to hear that you had a great experience! Craig Ressell - Executive Manager

Helpful
October 31, 2022

The staff is polite, knowledgeable, inviting, and reliable. I am always confident in the service provided. More

by Richard.gordon8772
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Underwood
Report | Print
Nov 02, 2022 -

INFINITI of Grand Rapids responded

Richard, Thanks for the 5-Star Review! Adam and I sincerely appreciate it! Craig Ressell - Executive Manager

Helpful
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