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INFINITI of Grand Rapids
Grand Rapids, MI
165 Reviews
The team at INFINITI of Grand Rapids would like to welcome you to our dealership in Grand Rapids, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and learn about the history of INFINITI, check out our full selection of new INFINITI vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Grand Rapids, you can always count on the professional technicians in our INFINITI service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
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Showing 165 reviews
Verified Customer
February 12, 2026
I’ve brought my car to this Infiniti dealership multiple times, and every experience has been consistently excellent. The team always takes great care of my vehicle and makes sure everything is in top shape times, and every experience has been consistently excellent. The team always takes great care of my vehicle and makes sure everything is in top shape before I leave. The service is professional, quick, and easy—and I really appreciate how straightforward and affordable the process is. Highly recommend. More
by Stacey Jameson
Employees Worked With
Todd, Raiden, and Craig
February 10, 2026
It was our second purchase from this dealership, and they delivered wonderful experience again. Ha Truong is great, professional, efficient, smart, and doesn’t waste your time like others. Thankful for gre delivered wonderful experience again. Ha Truong is great, professional, efficient, smart, and doesn’t waste your time like others. Thankful for great service again this time. More
by Winterweather
Employees Worked With
Ha Truong
December 08, 2025
Infiniti of Grand Rapids has been amazing. Ha Truong and Adam Underwood have done everything to help me not just understand my purchases of vehicles, but to also make the financing super simpl Ha Truong and Adam Underwood have done everything to help me not just understand my purchases of vehicles, but to also make the financing super simple, maintenance go smoothly, and help me feel at ease and comfortable whilst being as friendly and hospitable as can be believed. Strongly suggest and recommend. More
by Nightwolf7414
Employees Worked With
Adam Underwood and Ha Truong
September 12, 2025
My experience was excellent. I traveled 800 miles round trip to get my QX60. Ha and his team made everything so smooth and simple for me. I would do it all again in a heartbeat! I traveled 800 miles round trip to get my QX60. Ha and his team made everything so smooth and simple for me. I would do it all again in a heartbeat! More
by Pownell50
Employees Worked With
Ha Truong
July 04, 2025
Ha was very understanding of my budget constraint at this time and worked hard to find vehicles that met all my requirements and stayed in budget. I will definitely contact him next time I’m looking to buy time and worked hard to find vehicles that met all my requirements and stayed in budget. I will definitely contact him next time I’m looking to buy a car. More
by ahlstrom.ca
Employees Worked With
Ha Truong
November 14, 2024
I purchased a 2017 Nissan Armada in Dec 2022. Within 2 weeks later, I noticed that air was leaking from the rear tires, so I took it to the tire shop, where they showed me both the rear rims were Within 2 weeks later, I noticed that air was leaking from the rear tires, so I took it to the tire shop, where they showed me both the rear rims were bent. We quickly realized why, while driving the car the next week, the rear air bag suspension failed & the car dropped onto the back tires. I had to replace the air bag suspension pump that clearly was already failing when I purchased the vehicle, & pay to have the rims fixed & new tires from the damage all within a month of purchasing this car. I signed an 'as is' purchase agreement so I did not contact them. Around the 8 month mark, my transmission was slipping, so I stopped the vehicle & waited for a tow. The mechanic said the transmission fluid lines were completely rusted through, another $500 repair. It was not 2 months later & I saw something leaking under my drivers tire. We did not have the money to repair it at the time, & not knowing what it was, parked it for the winter. Come Spring 2024, we have the money to have it looked at & we take it to the shop. The air conditioning line had a hole on it that was duct taped!!! $3000 repair. 5 months ago, I decided to post a review on Google about the unethical practices of this dealership, to which they decide to respond, "Good morning Lindsey, I am surprised to see your review. You purchased a fully reconditioned 90,000 mile vehicle in December of 2022 and at the time of purchase, you declined a Vehicle Service Contract. We have not seen you in for service since the vehicle purchase. I wish that you were honest with your review. Thanks, Craig Russell - Executive Manager." Calling a customer a liar is disgusting & if he had looked at my file, he would have seen that I would have never drove there for service because I drove over an hour and a half to purchase that car, nor would I after seeing their shady practices. 3 months ago I replaced the battery, & today need a new fuel pump all within 2 years of purchase. UNETHICAL! More
by lindseymia
Employees Worked With
Ha Truong
October 14, 2024
Service was great. Always friendly and considerate of time. Work was done correct and easy to work with considering I had a warranty covering the work being done. Always friendly and considerate of time. Work was done correct and easy to work with considering I had a warranty covering the work being done. More
by abbycampbell37
Employees Worked With
Adam Underwood
September 05, 2024
Excellent to purchase from and follow up service has exceeded my expectations. Just happened to be on that side of town, dropped in and had an oil change. exceeded my expectations. Just happened to be on that side of town, dropped in and had an oil change. More
by cdrent
Employees Worked With
Ha Truong, Todd Cahill, Adam Underwood
June 29, 2024
Been going to this dealer for a past few years! Working with Adam Underwood have been a pleasant experience! He will get you all set and take great care of you! Working with Adam Underwood have been a pleasant experience! He will get you all set and take great care of you! More
by Vlad Murzayev
Employees Worked With
Adam Underwood
