INFINITI of Gwinnett

This dealership was a complete disappointment. When I arrived looking for a car, everything seemed great, and the staff was really friendly. But they lied to me about the condition of the used car I was arrived looking for a car, everything seemed great, and the staff was really friendly. But they lied to me about the condition of the used car I was buying. I asked about the specific condition of a specific part of the car, and they lied to me. Their "safety inspection" that they put the car through before selling was a joke. There were so many serious things wrong with the car that I know they saw if they inspected it. They basically scammed me into buying a piece of junk. I learned my lesson, though. Never trust a car salesman!!! More

I shopped around for cars for over a year, very gradually coming to a decision. Given the huge capital consideration and the plethora of options, both in terms of vehicle and dealer, it was both critical an coming to a decision. Given the huge capital consideration and the plethora of options, both in terms of vehicle and dealer, it was both critical and difficult to decide what was important to me as a buyer/consumer and how to value the products and service. After exploring hundreds of combinations of vehicle/dealer online, and test-driving dozens of cars and meeting with dozens of sales reps, I learned to quickly judge professionalism, speed and thoroughness of service, honesty/reliability, and vehicle value. My car search ended with Infiniti of Gwinnett when I found the car I wanted, the price I wanted (optimal price point for the mileage and features), and found that the car, though pre-owned, was in excellent shape or was made so where necessary (minor details) AND I was treated with kindness and respect (e.g., honored appointments, patience with my questions, responsiveness and follow-up, etc) with NO pushiness. I was being "sold to", as you would expect from someone whose livelihood requires it, but in a GREAT way that made the interaction feel natural and comfortable. Lastly, the dealership was clean, well-lit, and had an ambiance of warmth. No sales vultures, no pushy visit from the sales mgr (I had a pleasant visit from the sales mgr), and I was made to feel at home. Even the finance manager, Goran Cisic, was an absolute pleasure, markedly intelligent, and knowledgeable (I am an FP&A Mgr, and I feel like I know a great finance mgr when I meet one). I highly recommend this dealership, the Infiniti product, and the sales rep Sean Waters, who made the entire experience a fantastic one, before, during, and after the purchase (following up with me on any outstanding issues in a timely and friendly manner). Thanks, Infiniti of Gwinnett. More

Our experience with Infiniti of Gwinnett was great! Sean was amazing to work with. He provided us with all the info we needed to make an informed decision and we couldn't be happier. We specifically came to was amazing to work with. He provided us with all the info we needed to make an informed decision and we couldn't be happier. We specifically came to your location vs dealing with Roswell Infiniti (although the latter is closer for us) because of the initial conversation with Sean. He was kind, approachable, knowledgeable, and friendly. The deal we were able to get was better than anticipated. A dealer like Infiniti should strive to have employees like Sean, Goran and Scott. We have dealt with Land Rover and Porsche dealers in the past few years and in our opinion, their salesmen have a lot to learn from them. Thanks. Patrick Burns More

Terrence sold me the used 2011 BMW M3 on the spot! He was extremely professional and knowledgeable about this vehicle from the very beginning. He was very honest with disclosing the full history of the car, extremely professional and knowledgeable about this vehicle from the very beginning. He was very honest with disclosing the full history of the car, while providing helpful information in assisting with my decision to purchase the car. I did not feel any pressure to buy. Terrence is not your typical car sales person; he cares and put in his best effort to help you. I appreciate very much of his honesty and willingness to tailor to every customer’s need in making the best car buying experience as possible. The car’s sales ad caught my attention, but Terrence was the sole reason for my second trip to the dealership and purchased the car. I highly recommend Terrence if you want excellent car shopping experience. More

I purchased a 2011 G37S in Dec 2012 with less that 10K miles still under full warranty. I contacted this Gwinett dealership in reference to damage to my convertible roof top received after letting the roo miles still under full warranty. I contacted this Gwinett dealership in reference to damage to my convertible roof top received after letting the roof down the first time. The only item in the trunk at the time was the owners manual placed there by the Infiniti sales guy I purchased the car from. There was not any warning or conversation in reference to the manual causing damage if in the truck. For many years I have drive the Lexus brand and never had an issue with my previous cars. I traded a Lexus SC430 convertible to buy the Infiniti...at this point I am wondering if I truly made a mistake. The back seat in the Infiniti is a little bigger and can seat an adult which was not the case in the SC430. The quality of the Lexus was top of the line. I can't believe the Infiniti brand built a convertible that does not warn you or reject the down operation if an object interferes in the trunk. Instead the top dig scratches into your paint and car body. The service advisor Bryce was quick to state this issue was my fault and didn't not even consider the factors to offer a workable solution. The fact is no offer was made to assist to fix the issue. He opened my top said everything is fine and offered me the card to the body shop they use for repairs. I was advised this is a common problem and as seen this on at least two occassions in Infiniti reviews. This would have never happened with the Lexus brand! I called back to the shop on two occassions and left messages for the general manager to call me however have not recevied a call back. I would not recommend this dealer due to they do not stand behind the quality of the product they sell and show no concern for customer service. More

I have always had good experiences with Infiniti of Gwinnett. Recently, I took my car in because it was making a weird creaking sound and my wheels were bent. Judson Kilgore and his team diagnosed th Gwinnett. Recently, I took my car in because it was making a weird creaking sound and my wheels were bent. Judson Kilgore and his team diagnosed the problem and fixed it, plus gave me a good deal on straightening and refinishing my wheels. They always go above and beyond, and I see no need to take my car to any other Infiniti dealer for service. More

Terrence Lanham was SO helpful in our purchase of a new vehicle. It was my first time buying and he made me feel great about my decision. vehicle. It was my first time buying and he made me feel great about my decision. More

Terrence Lanham was very professional, knowledgeable, efficient, helpful and courteous. It was a pleasure to work with him. I would recommend him as the saleperson to others. The other staff involved i efficient, helpful and courteous. It was a pleasure to work with him. I would recommend him as the saleperson to others. The other staff involved in the transaction were professional and courteous also. More

DON'T GO THERE FOR SERVICE. Those people are incompetent. Went to Infiniti of Gwinnett for a strange noise in my G37 coming from the dashboard. They held my car for almost a week and did not find the problem Went to Infiniti of Gwinnett for a strange noise in my G37 coming from the dashboard. They held my car for almost a week and did not find the problem. They called me and told me that if I want the problem to be investigated further, I will be paying north of thousand dollars and of course, I said "no". They ended up charging me double for what other Infiniti dealership charge for diagnostics (they said that is based on labor, not a fixed fee) and I took my car and went to Infiniti of Decatur. There, Alex (service consultant) told me right away what my problem could be, they found it the same afternoon and got my car next morning. Oh and I paid less than hundred bucks for the fix. Inifniti of Gwinnett think of you as a walking wallet. If you are so rich and don't care how much you spend go there, but your car still might not get fixed. If you value your car and money go somewhere else. More