INFINITI of Gwinnett - Service Center

I purchased a 2011 G37S in Dec 2012 with less that 10K miles still under full warranty. I contacted this Gwinett dealership in reference to damage to my convertible roof top received after letting the roo miles still under full warranty. I contacted this Gwinett dealership in reference to damage to my convertible roof top received after letting the roof down the first time. The only item in the trunk at the time was the owners manual placed there by the Infiniti sales guy I purchased the car from. There was not any warning or conversation in reference to the manual causing damage if in the truck. For many years I have drive the Lexus brand and never had an issue with my previous cars. I traded a Lexus SC430 convertible to buy the Infiniti...at this point I am wondering if I truly made a mistake. The back seat in the Infiniti is a little bigger and can seat an adult which was not the case in the SC430. The quality of the Lexus was top of the line. I can't believe the Infiniti brand built a convertible that does not warn you or reject the down operation if an object interferes in the trunk. Instead the top dig scratches into your paint and car body. The service advisor Bryce was quick to state this issue was my fault and didn't not even consider the factors to offer a workable solution. The fact is no offer was made to assist to fix the issue. He opened my top said everything is fine and offered me the card to the body shop they use for repairs. I was advised this is a common problem and as seen this on at least two occassions in Infiniti reviews. This would have never happened with the Lexus brand! I called back to the shop on two occassions and left messages for the general manager to call me however have not recevied a call back. I would not recommend this dealer due to they do not stand behind the quality of the product they sell and show no concern for customer service. More

I have always had good experiences with Infiniti of Gwinnett. Recently, I took my car in because it was making a weird creaking sound and my wheels were bent. Judson Kilgore and his team diagnosed th Gwinnett. Recently, I took my car in because it was making a weird creaking sound and my wheels were bent. Judson Kilgore and his team diagnosed the problem and fixed it, plus gave me a good deal on straightening and refinishing my wheels. They always go above and beyond, and I see no need to take my car to any other Infiniti dealer for service. More

DON'T GO THERE FOR SERVICE. Those people are incompetent. Went to Infiniti of Gwinnett for a strange noise in my G37 coming from the dashboard. They held my car for almost a week and did not find the problem Went to Infiniti of Gwinnett for a strange noise in my G37 coming from the dashboard. They held my car for almost a week and did not find the problem. They called me and told me that if I want the problem to be investigated further, I will be paying north of thousand dollars and of course, I said "no". They ended up charging me double for what other Infiniti dealership charge for diagnostics (they said that is based on labor, not a fixed fee) and I took my car and went to Infiniti of Decatur. There, Alex (service consultant) told me right away what my problem could be, they found it the same afternoon and got my car next morning. Oh and I paid less than hundred bucks for the fix. Inifniti of Gwinnett think of you as a walking wallet. If you are so rich and don't care how much you spend go there, but your car still might not get fixed. If you value your car and money go somewhere else. More

I purchased a 2011 Infiniti M37X on 2/27/12 from a great sales associate Terrance Lanham. The buying side of this transaction was great. The car is great but a strange thing happened on 3/15/12. The driv sales associate Terrance Lanham. The buying side of this transaction was great. The car is great but a strange thing happened on 3/15/12. The driver's side leather seat split. I tried to have another Infiniti dealer closer to my home take care of the issue but was told it would not be covered under warranty. I did not accept that answer and asked to speak to an Infiniti representative. Two weeks later I received a call from a regional service manager, Jon Lehman, who stated that the seat would not be covered under warranty. He would not even take the time to see the car in person. I contacted the service manager for Gwinnett, Herb Hoffman, who basically buried his head in the sand. He has not offered to do anything. It's amazing when you purchase an Infiniti the sales associate introduces you to everyone in the service department and they all say they are there for you anytime you have an issue but when something strange, like my seat, happens they ALL bury their heads in the sand. Infiniti cars are great but the service is terrible from the dealership up to the regional office. More

The length of time I was waiting was so short; I will definitely go there again for scheduled oil changes. It was so nice that they feel that my time is valuable and get you in and out so fast. Also th definitely go there again for scheduled oil changes. It was so nice that they feel that my time is valuable and get you in and out so fast. Also the waiting area is very nice with snacks, coffee, water,etc. The service advisor was extremely helpful. I had some staining from jeans on my seats and he had the detail shop remove it. It looks so much better. Thanks!!! More

We purchased the infiniti and have had a wonderful experience ever since. Each and every time we have to service, we get the Red Carpet from Matt Schnall and the service department. On a scale from 1 experience ever since. Each and every time we have to service, we get the Red Carpet from Matt Schnall and the service department. On a scale from 1-5, with 5 being the best, I give Matt Schnall a "6". Anything we need, we get the service and care everyone would like to have when taking care of a vehicle. More

I bought my car from Infiniti of Gwinnett a year ago and dealing with DENNIS EPPS was a wonderful experience. However, the reason I'm rating this dealership right now is because I stopped by one day for Den dealing with DENNIS EPPS was a wonderful experience. However, the reason I'm rating this dealership right now is because I stopped by one day for Dennis to help me program my radio (I had added satellite). When he realized I did not have Roadside Assistance programmed into my phone, he immediately added it and told me he never lets a customer drive out with a new car without it (someone else had checked me out after my purchase). Well, fast-forward to last week: my tire blew out on the interstate at 6am. It was dark and I was shaking from the incident...not sure what to do...then I remembered that Dennis had put the number at my fintertips--literally! I felt immediate relief. THANKS SO MUCH DENNIS--you rescued me!! More

Bryce Busby is one of the most knowledgable and professional Service Advisor's I have had the pleasure of dealing with. He is one of the main reasons I continue to do business with Infiniti of Gwin professional Service Advisor's I have had the pleasure of dealing with. He is one of the main reasons I continue to do business with Infiniti of Gwinnett. I have been working around cars with my friends and family and other car service professionals for over 40 years and hands down he is one of the best. I also had the pleasure of dealing with Judson Kilgore today who deals mostly with express service (An Oil Change was one of the reason for my visit). He, like Bryce, was very friendly and knowledgable. Both do an excellent job representing Infiniti of Gwinnett and should be recognized for that. My only complaint is the attire the Service Advisor are now wearing. I liked dealing with Service Department guys in Polo shirts, not Shirt and ties. I think the Infiniti Polo Shirts gave them more credibility; they wouldn't be afraid to get dirty when checking out a vehicle's problem or to "Hold a Wrench" for a Mechanic. The shirt and tie gives them a sense of arrogance and is inappropriate dress for a Service Department, not to mention that it is unsafe to wear a tie around running engines. More

Great and fast service. It is always a pleasure to work with true professionals. Some of the parts were fixed free of charge as it was still under the warranty. It was done quickly and exceptional. We were with true professionals. Some of the parts were fixed free of charge as it was still under the warranty. It was done quickly and exceptional. We were very pleased with teh quality. Thank you very much! More