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INFINITI of Hoffman Estates
Hoffman Estates, IL
2,034 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,034 reviews
June 15, 2026
Joel Gappa was incredible to work with and his professionalism and attention to detail are what set him apart! Class act and incredibly knowledgeable! Rich Gannon professionalism and attention to detail are what set him apart! Class act and incredibly knowledgeable! Rich Gannon More
by 12rjg12
Employees Worked With
Joel Gappa
May 17, 2026
Excellent car shopping experience. Joel very knowledgeable about the car, very friendly, prepared for our meeting and patient with all our requests! The buying part went very smooth an Joel very knowledgeable about the car, very friendly, prepared for our meeting and patient with all our requests! The buying part went very smooth and was rather quick. Thank you so much Joel for your excellent service! We are so very pleased with our purchase More
by Karen
Employees Worked With
Joel Gappa, Romino Mecaj
October 30, 2025
This is by far thr best car buying experience we ever had after owing several vehicles at our household. Joel has provided all the information I need after I contacted him and he also sent the car video to s after owing several vehicles at our household. Joel has provided all the information I need after I contacted him and he also sent the car video to show us the condition of car before we made a trip to his office. Offer options but Not pushing us buying additional services, Things are clear explained and take time to make sure we understand them. Overall, best car purchasing experience we have. Thank you Joel! More
by ericc830
Employees Worked With
Joel Gappa, Taylor Lehodan
October 27, 2025
From the first moment we contacted Joel, he was beyond professional and well prepared. Customer service was clearly a #1 priority for Joel and it showed. This was hands-down the easiest and the most pleas professional and well prepared. Customer service was clearly a #1 priority for Joel and it showed. This was hands-down the easiest and the most pleasant car purchasing experience we've ever experienced. His manager, James, also made it super easy for us to close the deal. Joel even called us the next business day to make sure we did not have any issues or additional questions. Operational Excellence through and through. Thank you Joel and James - we will be back for our next vehicle! More
by Jing
Employees Worked With
James, Joel Gappa
October 27, 2025
Buying a car can be stressful. Working with Joel and James and Taylor at Hoffman Estates infinity was a breath of fresh air. No high pressure tactics, just honesty, professionali Working with Joel and James and Taylor at Hoffman Estates infinity was a breath of fresh air. No high pressure tactics, just honesty, professionalism and good people. More
by Bob cRjc.campo
Employees Worked With
Joel Gappa
May 19, 2025
I was extremely happy working with salesman Christian Fernandez to purchase a car from the Hoffman Estates Infiniti dealership. He made the process personal, comfortable and fun too! I recommend making Fernandez to purchase a car from the Hoffman Estates Infiniti dealership. He made the process personal, comfortable and fun too! I recommend making an appointment and coming prepared, because that way they were able to do it all in one trip - including my trade-in, which was very helpful to me. The finance person I worked with across the street was also very personable. I was impressed with the whole process from beginning to end! I strive for that in my business and saw that in the people I worked with there. Thank you. More
by Lance
Employees Worked With
Christian Fernandez
April 17, 2025
I had a fantastic experience purchasing my new car thanks to the amazing team at [Dealership Name]! Joel, my salesperson, was incredibly helpful, knowledgeable, and patient throughout the entire process. He to the amazing team at [Dealership Name]! Joel, my salesperson, was incredibly helpful, knowledgeable, and patient throughout the entire process. He made sure I was comfortable every step of the way and took the time to answer all my questions without any pressure. James, the sales manager, was also great to work with—transparent, fair, and really worked to make sure everything came together smoothly. The entire process was straightforward, and I truly felt like they had my best interests in mind. Couldn’t be happier with my new vehicle and the service I received. I highly recommend asking for Joel if you’re in the market for a car—he’s top notch! More
by Scott F
Employees Worked With
James Ryder, Joel Gappa
March 31, 2025
First class operation. Beautiful facility with extremely pleasant employees that helped us through the entire process. Joel Gappa was a real please to work with. He will de Beautiful facility with extremely pleasant employees that helped us through the entire process. Joel Gappa was a real please to work with. He will definitely get my first call on our next car purchase. Thanks again! More
by Dan
Employees Worked With
Joel Gappa, Chris Kaminski
November 25, 2024
Joel Gappa was amazing to work with from start to finish. He made the entire process easy and the service was top notch. I would highly recommend Joel to anyone and would for sure work with him again for fut He made the entire process easy and the service was top notch. I would highly recommend Joel to anyone and would for sure work with him again for future car purchases! More
by Lorkeng7
Employees Worked With
Joel Gappa, Stan Mulica, James Ryder
