INFINITI of Hoffman Estates

Dishonest Business and Dishonest Salesman We called and talked to Tim McLean on the phone. We asked him if there were any defects with the car, as we were driving in from 4 hours away. He sa We called and talked to Tim McLean on the phone. We asked him if there were any defects with the car, as we were driving in from 4 hours away. He said there were no defects and that the car was in perfect condition and fully checked out and certified by a third party. When we get there (after driving for 4 hrs) we take one look at the car and see a HUGE dent in the drivers side. He said he "missed that". 1.) There is no way he could "miss that" 2.) There is no way a third party could "miss that". He is dishonest. There is no other explanation. He then continued to make the situation worse by LOW-BALLING me on the trade-in price of my car. I told him I was offered $3500 more by 2 other dealers. (Quite honestly my car was in better condition than the one he had for sale). So I wasted an entire day driving to this dealership to look at a car, at a dishonest dealership, with a dishonest salesman. So I left and went 10 miles down the road and traded my car for $3500 more than what he offered me and got a MUCH BETTER car. So "thank you" Tim for being such a dishonest jerk. It worked out better for me. More

Slimy used car dealer experience - stay away This is was for a barely used BMW X1. I made the trip in from Chicago, and at first they were reasonably friendly and nice. Then it turned extremely d This is was for a barely used BMW X1. I made the trip in from Chicago, and at first they were reasonably friendly and nice. Then it turned extremely dishonest and horrible. I started getting whiffs of sliminess along the way - Why were only 2 tires replaced and not four? Why did the ad say there was the upgraded Harmon Kardon stereo system, but it's not there? Why is the check engine light on? Why does the "manager" have to come and sit down and ask me if I will buy the car when I clearly stated from the beginning I was there to look at it? Beyond the general sliminess, there were several straight-up lies that I uncovered: - Marcin, the manager, looked up the BMW Vin and told me the MSRP was $46k. I got suspicious when he "couldn't" print the spec sheet. I phoned a friend at a BMW dealership later that night who printed it out for me at $41k. So this wasn't a mistake or incompetence, this was straight up lying. - Walt printed out a KBB "fair market value" for the car and handed it to me. He touted how they were asking $6k under fair market value, so I should buy the car quickly. When I took the sheet home and examined it, they filled it with options that were NOT on the car that inflated the value. They listed many, many things that the car simply did not have. - I told them to go to xxxx. The "big boss" then called me a day later and apologized...sort of. He led with, "How can we win your business back?" I felt like I needed a shower to wash the slime off. I went in as a friendly, trusting guy, and 24 hours later would not get near them with a 10 foot pole. I ended up buying a BMW from the ultra-professional and friendly folks at Bansey BMW in South Bend. I hope this helps someone. Daniel More

Great experience for an out of state buyer I recently purchased a BMW Alpina B7 from Infiniti of Hoffman Estates. Being an out of state buyer, I was a little hesitant to purchase a high end car I recently purchased a BMW Alpina B7 from Infiniti of Hoffman Estates. Being an out of state buyer, I was a little hesitant to purchase a high end car from a dealer site unseen. Rick did a great job of answering any questions that I had on the car, and gave me an honest assessment of the vehicle. He walked the car with me multiple times and sent me lots of pictures, and videos. The car was as advertised, but there were some wheel key locks missing upon arrival. Infiniti Hoffman Estates reimbursed me for the replacement lock and keys, which was awesome considering the deal had been done, and nothing was owed. All in all they were easy to work with, honest, and they went above and beyond to honor their word. More

Great Buying Experience Our salesperson, Dodie Manaloto, was great. He had a ton of information for us, and was very patient and responsive with all of our questions. He st Our salesperson, Dodie Manaloto, was great. He had a ton of information for us, and was very patient and responsive with all of our questions. He steered us to a 2013 BMW X1 with low miles, great features, and a great price. We will definitely be back for our next car. Motor Werks made buying a car fun! More

I had an awsome experience working with Atanas and Marcin My Sales Consultant Atanas was the utmost professional. He was very friendly, patient and compassionate. He thoroughly communicated with me until I pu My Sales Consultant Atanas was the utmost professional. He was very friendly, patient and compassionate. He thoroughly communicated with me until I purchased my QX50. More

First time buyer My daughter was looking to purchase her first car. She found one she wanted from Infiniti Motors. We had several phone conversations with Atanas. By f My daughter was looking to purchase her first car. She found one she wanted from Infiniti Motors. We had several phone conversations with Atanas. By far this is the best sales professional I have ever dealt with. He never pressured us to purchase the car. He was pleasant & had full knowledge of the car she wanted. He even took the time to show us how to set up the bluetooth. If your looking for a car I would definitely recommend Atanas. More

Used car Our experience was very welcoming. Dodge was very helpful and friendly. He helped us in our buying experience. Was very informative and willing to go Our experience was very welcoming. Dodge was very helpful and friendly. He helped us in our buying experience. Was very informative and willing to go the extra mile. Will definitely be back in the future. More

New car purchase Working with Walt was great-he made the whole experience a pleasure-went above and beyond to make sure we were happy with our purchase. Working with Walt was great-he made the whole experience a pleasure-went above and beyond to make sure we were happy with our purchase. More

Great Experience Absolutely great experience buying a car with Dodie Manaloto and Ryan Martin! True professionals and customer focus was outstanding. I would buy a c Absolutely great experience buying a car with Dodie Manaloto and Ryan Martin! True professionals and customer focus was outstanding. I would buy a car from these guys again in a heartbeat. More

Used car purchase I called the dealership about a BMW listed for sale on an internet site. I called back on a Saturday and asked if the car could be moved inside so I I called the dealership about a BMW listed for sale on an internet site. I called back on a Saturday and asked if the car could be moved inside so I could look at it out of the cold weather. When I arrived the car was in a very nice inside garage for car viewing. The car was all cleaned up and the snow removed from that days snow storm. They gave me a price on the car and it did not quite where I was hoping to be. I left with no pressure on me to purchase. When I decided the following week it was the car first on my list, I called and asked to speak to a manager. Rick Ayash took my call and asked where I needed to be. He didn't get all the way to where I needed but was close enough and the deal was done over the phone. All paper work was ready for me and car was prepared already also. Rick could not have been nicer, and have even received follow up calls to make sure I was satisfied with the car. Great dealership!!! More