INFINITI of Lafayette

Infiniti of Lafayette is Awesome!!! We had such a great experience with the staff at Infiniti of Lafayette! After a somewhat stressful commute from Lake Charles (in the rain and flooded We had such a great experience with the staff at Infiniti of Lafayette! After a somewhat stressful commute from Lake Charles (in the rain and flooded areas of late) we arrived at the door and were immediately welcomed by their warm and friendly staff. No snotty, stuck up sales persons that act like its a chore to help you...no, not at this place folks! We were promptly connected to Sharon, (super sweet) who kindly greeted us and arranged for us to be helped by CHRIS SNEAD, our sales person for today. Chris came right out, and got started with us right away. Mr. Bill was even kind enough to help us figure out how to get a complimentary cup of coffee from their fancy machine! (Thanks again, Bill!). Moving on...This day we were looking to trade our vehicle in for one of the used vehicles featured on the lot. Chris never skipped a beat, got the process of having our vehicle inspected for trade in value, and marched us right over to the truck we wanted to see. NO super hyped, over the top, B.S. sales speech...he gave us all the necessary information we wanted to know, as we looked it over, then we were soon taking it for a ride. The vehicle was one of their "As Is" vehicles on the lot, yet their guys made sure that it was ready to be presented tidy, and that the engine was clean. Chris even took the time to go over the car history with us, as we drove around and directed us onto the best roads to get a good feel for how it rides. Of course, we discussed our budget and what we felt our trade in was worth to us before we could seal the deal. He never made us feel pressured and worked with us on the numbers until we all felt like a fair deal was made. Eric Adams promptly finalized the paperwork for us and took the time to thoroughly review everything with us, making sure to answer all of our questions before we left. We're really thankful that Chris, Eric and Sharon stayed (even a bit past the showroom's closing time) to get us on our way with our new (used) truck! We love it so far and SO HAPPY we made the trip to Lafayette to make the purchase. This team is really professional, attentive, genuinely kind and friendly....which ALWAYS helps when you're spending hard earned money! We will DEFINITELY recommend these guys to all of our friends that are looking to buy..EASY BREEZY! Thanks to everyone at Infiniti of Lafayette, you rock!!!....oh, and thanks for the umbrella, Chris :) More

Great Experience! I would highly recommend purchasing a car from the Infiniti of Lafayette dealership and specifically from Azzam. He was very knowledgeable, friendly, I would highly recommend purchasing a car from the Infiniti of Lafayette dealership and specifically from Azzam. He was very knowledgeable, friendly, and patient and he helped me find the perfect car to suit my needs. I would highly recommend to anyone looking to purchase a car to visit the Infiniti of Lafayette dealership and ask for Azzam. More

Awesome car buying experience Car shopping is sometimes a stressful situation. However, upon arriving at Infiniti of Lafayette, we were immediately greeted by Mr. Luay Alshehabi. Car shopping is sometimes a stressful situation. However, upon arriving at Infiniti of Lafayette, we were immediately greeted by Mr. Luay Alshehabi. Mr. Luay welcomed us inside the inviting showroom. Mr. Luay found the car we had driven 90 miles to see. He was very knowledgable about the cars and all of the latest technology. He answered all of our questions and took extra time to let us test drive multiple vehicles. But the Infitnit Q50 was the car for us! We never felt any pressure to purchase and felt extremely comfortable with the entire process. I would highly recommend Mr. Luay and all of the super friendly staff at Infiniti of Lafayette! More

Awesome Car shopping experience!!! I've been working for a few days with Brittany and Azzam on trying to find the perfect used Infiniti SUV that had everything I wanted at a price I was I've been working for a few days with Brittany and Azzam on trying to find the perfect used Infiniti SUV that had everything I wanted at a price I was happy with. When I was finally able to make it down there, not only were they super friendly but also had other options available that met my wants and needs. After a little haggling :) we were able to come to agreement with a newer used SUV that will last me forever!! I currently own a G35 and have had it for 7 years and it's been the BEST car EVER. I look forward to many years with my QX70. The paperwork process was fast and painless lol... I would recommend Infiniti of Lafayette to anyone. Thank ya'll so much More

STOP. Buyers Beware. Do not fall for their "upscale" persona. This dealership has dispicable customer service. The crew is snarky and disrespectful. Your vehicle will n Do not fall for their "upscale" persona. This dealership has dispicable customer service. The crew is snarky and disrespectful. Your vehicle will never be the same once it is brought in for service. Day 1. In late 2014 I traded a tip top Armada in for a loaded QX80. I didn't haggle on prices and even handed over $20k cash of blood money from working in Egypt to seal the deal. Day 1 has been the only day I was confident in this machine working to its expected performance. I should have been hesitant as 8 hours of paperwork made me feel like this was the first time they handled a trade in. I bought a Prius , next door, in an hour the next day. The following weeks were met with what felt like a stuck throttle. The engine would surge and jump out of gear into neutral. It was a true safety hazard as you had no control over the accelerator. My wife commented that at times it would perform this stunt at red lights then jump into gear with high revs causing an almost rear end to the vehicle ahead. I called the service department and was given a rather passive demeanor, almost as though we didn't know how to drive the vehicle. I insisted it was unsafe to drive and we are coming to the dealership immediately. Once again, the attitude was "I do not know if we can accommodate you right now." I had to explain that if someone dies due to this defect, you will have a problem on your hands before they said "yeah, you're right, come on down." Diagnosis..."no problem found" This happened one additional time with the same diagnosis. My wife continued to complain to me about this issue. I recorded video from the passenger seat and brought the video to the dealership. They watched it somewhat interested and then said "yeah we had that issue with the QX56". WTH??? They replaced a "Coupling Fan" PN 21082-5X21A. Other problems: Air Bag Light Flashing. Internal Failure. Replace Crash Zone Sensor. I had to give the same attitude as above to have them look at it. "If we die today because of an air bag failure...then what?" "Okay, we will fit it in." Paid for a tire rotation. Brought to dealership with RR tire 20psi lower than others. RR tire was in same position w/ same air pressure upon pickup. Tire rotation was not performed. Service Manager provided new tire to replace nail filled tire and rotated same. "COVER UP." Fuel Pressure Sensor R1417 Recall. Chrome on front grill is pealing off. Replaced grill. A/C complaints......go on and on. Problem started after replacing the coupling fan above. A/C intermittently would stop blowing cold. No problem found on first visit. Second visit replaced main vehicle battery???, PIPE FRONT 92440-1LA0A and recharged system. A two year old $80k vehicle loosing freon......freaking amazing. I have 30 year old chest freezers that still work. UGH. Yes, the main battery was replaced to fix the A/C. I do not have a ASE Certificate. I do have a MECP Silver Certificate so I know enough about electricity to be dangerous. I have worked on over 20k vehicles in my lifetime. This doesn't add up. Today....we brought it in for A/C again. My wife was told that she must be pressing the wrong buttons on the A/C. She insisted their is something wrong. Low and behold.....the A/C is overcharged from the previous visit causing issues with the compressor. Day 700. Simple things like jet nozzles for the windshield wipers cannot even be resolved. We have mentioned this two times with the same snark cannon from their service department. "Perhaps you are going thru car washes with to much wax and its clogging the nozzles." Why don't you ask if we use car washes before assuming and creating something so stupid? We hand wash our car. When we don't hand wash it......the dealership is washing it, because it is always in the Service Department. Maybe the dealership is waxing jet nozzles. How ridiculous does that sound?? Still unresolved. For $80k you are better off buying a his and hers Yukons. Now you have your own backup contingency plan. Do not be suckered into the Keurig machine and flat screen in the waiting room. If you do.......you will spend half of your days drinking rubbish coffee watching Ellen and The Price is Right. Call me to chit chat about this or if you wish to buy a '14 QX80 with mediocre nozzles. Everything looks and smells like new.......until tomorrow when the A/C fails again and it surges into a school bus. More