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INFINITI of Lafayette

Lafayette , LA

4.1
143 Reviews

6201 Johnston St

Lafayette , LA

70503

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Showing 143 reviews

February 13, 2023

Bad Attitudes +horrible service= lost revenue for you ;). I used to bring my car to infiniti for all of maintenance needs. Well after moving here, i can assure you that this dealer will never get a dime from More

by Unknown1983
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Smith, Stephen Tankersley, Aaron Martin, Edwin Greene, Cedric Hebert
Feb 14, 2023 -

INFINITI of Lafayette responded

Unknown1983, we would like to get more information on your visit with our service department. We alwasy strive for excellent customer service and we apologize for any inconvenience during your visit. Our Service Manager would like to reach out to you but we can't look up your visit without a name or VIN number.

Feb 14, 2023 -

Unknown1983 responded

Let’s just leave it at that. You only want to be nosey. I won’t be giving my name or VIN. I already have an appt to get my car issues resolved. Again, it’s lost revenue for you guys!

February 01, 2023

Very helpful people and no pushy sales pitches. The car is more than I expected. Hope the service department is run like the rest of the dealership. More

by bpcgrem
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luay Alshehabi
Feb 03, 2023 -

INFINITI of Lafayette responded

Bpcgrem, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

January 10, 2023

Amazing dealership with outstanding service! They always get the job done! I will continue to do business here without a doubt. More

by mroyer
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Bourque
Jan 12, 2023 -

INFINITI of Lafayette responded

Mroyer, thanks for taking the time to leave a review. We're so happy we were able to help you out!

December 21, 2022

Good sales group. Explained car feathers. Spent time needed to help us understand how all the cars options worked. More

by HooverRon
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Adams, Luay Alshehabi
Dec 21, 2022 -

HooverRon responded

Thanks Luay. We love the QX60

December 09, 2022

Very professional and knowledgeable staff and excellent service. The people really seems to care about their customers. More

by wjohn1919
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Hebert
Dec 13, 2022 -

INFINITI of Lafayette responded

Hi Wjohn1919, we are very happy to have provided you with such a positive experience!

November 22, 2022

I have used them for the past several years and the staff has always been professional, knowledgeable and very helpful, especially Amanda. More

by dianabwest
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Bourqe
Nov 24, 2022 -

INFINITI of Lafayette responded

Dianabwest, we are glad we could help! Thanks for taking the time to leave us this information about your recent visit. Take care!

September 18, 2022

Service is amazing and quick everyone was very helpful explained everything checked and advised only what was needed to be fixed no hassles. More

by bobbyarin
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cassey, Taylor Smith, Nathan Bodin
Oct 18, 2022 -

INFINITI of Lafayette responded

Bobby, thank you for the 5-star review.

Oct 19, 2022 -

INFINITI of Lafayette responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 08, 2022

My experience at this dealership was amazing and extremely non stressful. My sales associate Taylor Landry made me feel comfortable during the process. She also made me feel confident that she would More

by Debra W
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Landry
Oct 18, 2022 -

INFINITI of Lafayette responded

Debra, thank you for taking the time to write us a review. We are glad Taylor and the team could make your purchase experience enjoyable. Thank you for choosing INFINITI of Lafayette.

Oct 19, 2022 -

INFINITI of Lafayette responded

Hi Debra W! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 30, 2022

This is my go to dealership, great cars and great people. They make certain customers satisfaction is meant More

by BPGID10
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Luay Alshehabi
Jul 28, 2022 -

INFINITI of Lafayette responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 19, 2022

Excellent service from the front to include Cassie and Amanda. Their expertise is what the dealership needs. More

by charlespeg
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Amanda and Cassie
Jun 28, 2022 -

INFINITI of Lafayette responded

Charles, thank you for taking the time to write us a review. We are glad our team could make your purchase experience enjoyable.

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