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INFINITI of Las Vegas

Las Vegas, NV

Overview
Employees
Reviews
Vehicles
3.9
478 Reviews
INFINITI of Las Vegas carries an impressive selection of new and pre-owned cars, crossovers and SUVs in Las Vegas. No matter what vehicle you might have in mind, we’ve got the perfect fit for you. If you’re looking to lease your next INFINITI, at INFINITI of Las Vegas, we have competitive lease specials on new INFINITI vehicles. INFINITI of Las Vegas also has an extensive collection of quality pre-owned and certified vehicles at affordable prices. Whether you’re looking for new or pre-owned, INFINITI of Las Vegas is your trusted dealership in Las Vegas. We look forward to seeing you soon.
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5555 W Sahara Ave

Las Vegas, NV

89146

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Showing 478 reviews

August 17, 2021

The service was really bad and is not the first time More

by elpapesanchez
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenneth Franchek
Report | Print
Aug 25, 2021 -

INFINITI of Las Vegas responded

INFINITI of Las Vegas responded privately on 8/17/21 9:32 AM Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. The Sales Team at INFINITI of Las Vegas INFINITI of Las Vegas responded privately on 8/17/21 10:37 AM Hello, my name is Marc Lustig, I'm the Service Manager here at Infiniti of Las Vegas. I'm very sorry that you had a bad experience. I was hoping you might contact me so I can get additional information about your visit? If you have a moment and can contact me, my mobile phone is 702-296-3146, or my direct email is mlustig@superstoreauto.com. Thank you, Marc Lustig

August 17, 2021

Love the people and atmosphere they are on time…friendly….efficient and have a great waiting area More

by Smoursy1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Franchek
Report | Print
Aug 17, 2021 -

INFINITI of Las Vegas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. The Sales Team at INFINITI of Las Vegas

August 17, 2021

Best customer service ever. Kenny Franchek really took his time with me explaining all the details of my car. I have been buying cars at this location for 20 years and this is my fourth Infiniti. More

by Lynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Franchek
Report | Print
Aug 17, 2021 -

INFINITI of Las Vegas responded

Thank you for choosing INFINITI of Las Vegas. We truly appreciate your loyalty to us for the past 20 years, Lynn. We're glad to hear that Kenny was able to help, and you had a positive experience with him. Congratulations on your new Infiniti, Lynn! The Sales Team at INFINITI of Las Vegas

August 17, 2021

Infiniti of Las Vegas provides exceptional customer service. Denise made the buying process very easy, answered all my questions and made sure I was completely comfortable with my new car. I highly r More

by shelley.fowler
Recommend Dealer
Yes
Employees Worked With
Denise Bortnak
Report | Print
Aug 18, 2021 -

INFINITI of Las Vegas responded

Thank you for taking the time to share your feedback with us, Shelley. We work hard to make sure our guests have an exceptional experience. We will share your comments with Denise and our team, and we look forward to working with you again! The Sales Team at INFINITI of Las Vegas

August 17, 2021

The dealer was able to give us our vehicle back from repair so quickly! Kevin has been extremely helpful and prompt about our vehicles and will highly recommend him as a service advisor! More

by COUNRTNEY.LINTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin LaRue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2021 -

INFINITI of Las Vegas responded

Thank you for sharing your thoughts about your great experience with Kevin here at INFINITI of Las Vegas. We appreciate your business, Courtney, and hope to see you again soon! The Sales Team at INFINITI of Las Vegas

August 16, 2021

We have been working with I of LV since we moved to Mesquite in 2015. They serviced our M35 and now our QX60. Professional staff and competent technicians are always appreciated when you are dealing wi More

by Frank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin LaRue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2021 -

INFINITI of Las Vegas responded

Thank you so much for your wonderful review, Frank! We are thrilled to hear that you've had such a positive experience, and we hope you'll enjoy your new QX60. Thank you for choosing INFINITI of Las Vegas! The Sales Team at INFINITI of Las Vegas

August 16, 2021

Dealership is well staffed, clean and efficient in its operation. Ken was very pleasant and professional in addressing my needs. More

by Djlyonslv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Franchek
Report | Print
Aug 16, 2021 -

INFINITI of Las Vegas responded

Thank you for your review and kind words for Ken! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! The Sales Team at INFINITI of Las Vegas

August 16, 2021

Tim at Infiniti was exceptional! I appreciate the communication and the timeliness of getting the work completed. More

by Brent_ghanaatrad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Curlee
Report | Print
Aug 17, 2021 -

INFINITI of Las Vegas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI of Las Vegas. The Sales Team at INFINITI of Las Vegas

August 14, 2021

Left oil prints on the hood and door handle without performing wash which was stated More

by aggarjr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenneth Franchek
Report | Print
Aug 25, 2021 -

INFINITI of Las Vegas responded

INFINITI of Las Vegas responded privately on 8/16/21 2:04 PM Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, please provide some information's (Name - phone number ) our service manager will reach out to you soon to resolve this issue. The Service Team at INFINITI of Las Vegas

August 13, 2021

My experience was quick & easy. Denise was helpful and knowledgeable. I got a great car for a fair price. Over all I am completely satisfied with my decision to buy my car from Infiniti of Las Vegas. More

by shyishiam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Bortnak
Report | Print
Aug 13, 2021 -

INFINITI of Las Vegas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to serving you again! The Sales Team at INFINITI of Las Vegas

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