This is a terrible dealership! They sold us a car that had unreported damage (improperly inspected), almost no coolant in the vehicle, and put our safety at risk. The damage was found less than 10 days after purchase - all 4 bushings are cracked and need to be replaced as well as the control arms and engine mounts are collapsed. We brought the vehicle back and simply asked for them to repair it yet they implied we had caused the damage or the mechanic that found the damage had caused it. However, a simple NTSB search revealed this to be a common issue with the make of car we purchased. The almost $5000 in unreported damage was confirmed by both the Audi Las Vegas dealership and our mechanic. It has been radio silence from the dealership’s management team, COO, and Owner despite our repeated attempts to solve this problem in a civilized manner. We have since reported them to the Better Business Bureau, the DMV’s dealer compliance board, the state’s department of consumer affairs and are working of pursuing actions in small claims court. DO NOT PURCHASE A VEHICLE FROM THEIR USED CAR DEPARTMENT AT ANY COST!!!
Employees Worked With
Other Employees :
"Vanessa made this such an amazing experience! "
I was debating buying a new car for quite a while, and one of the service writers I’ve been seeing for a long time told me that my car needs a lot of work. He recommended me to Vanessa which was honestly a blessing in disguise. She went above and beyond, explained everything so perfectly. She was very patient and took the time to show me every Q50 on the lot, explained each one, went over the Carfax on each one, as well as offered to test drive every single one with me. I always hear about people dreading buying a new car because of having to haggle and the stress of “getting the best deal”. Vanessa removed all of that stress and made it such a wonderful experience. I would recommend her to any family member or friend.
Employees Worked With
Vincent Simonetti, Vanessa Guzman, Christina Torres
"Our 2019 QX50 purchase "
Carey a true professional. He heard our wants and needs and make the deal work for us. He has GREAT team to work with, Hedie, Michael, Kevin and Rod. It was well worth the drive from Hurricane, Utah. THANK YOU 😊