INFINITI of Las Vegas

Please See Comments under UPDATE I am from Los Angeles and traveled to Las Vegas for New Years. Upon my arrival in the city, I had problems with the clutch on my G37 Sport. I was sc I am from Los Angeles and traveled to Las Vegas for New Years. Upon my arrival in the city, I had problems with the clutch on my G37 Sport. I was scheduled to have the slave cylinder replaced (which is covered under warranty) the following week in LA. This was unfortunate timing. The Service Rep I was initially assigned to was not present when I arrived. Instead, I worked with Jeremy Christensen, who processed me in; and had it not been for my experience the following days with my assigned service rep, I would have been extremely favorable in recommending this Service dept because, Jeremy was OUTSTANDING! I wish he had continued to work on my service needs. The following day, the other service rep contacted me and informed me that my entire clutch assembly had failed and would have to be replaced. That normally, that is a $3000 job, but they could do the work for $1300; by me just paying for parts. I questioned him feverishly, because being that I am not from the area, I could not understand, how or why the diagnostics from one dealership could be so drastically different from another. I was set to pay the deductible and have the recommended work from my dealership honored. Trust me, that would have been $100 instead of $1300; The Service agent made it seem like my home dealership had mislead me; that Park Place was doing what was necessary. Under duress I scratched up the $1300 which created a major hardship! New Years Eve I picked up the car. Supposedly with a brand new clutch system. It drove extremely poor. The clutch, with little to no resistance, went straight to the floor; creating a very dangerous situation repeatedly. I had to use my foot to pull the clutch pedal up several times. In addition, at times after stopping I was not able to put the car in gear at all. I had a heated conversation with the Service Agent expressing my anger and disappointment and returned the car shortly thereafter, for them to attempt again to get it right. At the end of the week I was able to pick up my car, which now runs much better. As a result to this very negative experience I contacted Infiniti Corp, who launched an investigation of the incident. Low and behold, I am told that my clutch was at 75% wear and tear, and they "decided it should be replaced." Understand...if they had just replaced the slave cylinder, which was recommended in system; and covered under my warranty, I would not have had shell out $1300 or be stuck in the desert as my options in this incident. The service agent lied! I am still extremely angry and cannot recommend this Service department in good conscience to anyone; especially women! This experience was nothing short of DECEPTIVE....BEWARE! *********Update*********** Upon the submission of this review I was contacted by Park Place Infiniti. They were very apologetic and acknowledged that they do not support the actions of that service agent. I was told that they are using the incident in their training practices their new service agents undergo. Additionally, they gave me a 100% refund! I accept their apology and while I could not change the content of the review, which describes what actually occurred; I did change the ratings because the actions of one person should not be the overall perception of Park Place Infiniti's service department. I'm sure they will recover from this incident and I wish them much success. CB Los Angeles More

Saleperson Simeon Simeon made my full car buying experience over the top with his excellent customer skills. He went above and beyond to make sure I was completely hap Simeon made my full car buying experience over the top with his excellent customer skills. He went above and beyond to make sure I was completely happy. Over a year later he still goes out of his way to help me with any of my car needs. I will buy my next car from him again. More

The Best I just bought my 2nd Infiniti from this dealership. I will never go anywhere else. They are professional don't pressure you. My salesman was Simeon I just bought my 2nd Infiniti from this dealership. I will never go anywhere else. They are professional don't pressure you. My salesman was Simeon Angelov. He is the best. Go in and ask for him! More

thank you Simon let me start by saying the last three cars that I have owned are infinity's....I recently was looking to trade my car in a g37 sI spoke to sign in my let me start by saying the last three cars that I have owned are infinity's....I recently was looking to trade my car in a g37 sI spoke to sign in my salesman about my idea and he told me let me research this and I will get back to you... Well the next day Simon called me back on the telephoneand he told me you need to come down to the dealership I have a real nice m37 s that I think you would love... Well when I arrived to the dealership he takes me outside to look at the car and I fell in love with itmyself and Simon was very knowledgeable about all the options but the vehicle has and I felt very comfortable working with himI would buy every car in the future from Simonand I love when I have to deal with someone that can answer every question that I have thank you SimonI will see you again More

Great Experience with no hassle I have leased a G37 and now purchased a G37 through Park Place Infiniti and I have had a great experience with them. Simeon was easy going and always I have leased a G37 and now purchased a G37 through Park Place Infiniti and I have had a great experience with them. Simeon was easy going and always available to discuss options or questions. I had a great experience with them and I am enjoying my G37. I will certainly be sending more business their way because of how well they treat their customers. More

Working with Bill Beckett I was looking for a car for my 16 year old driver. Bill Beckett was terrific. He was able to find (convince) my daughter on the right car for her. I was looking for a car for my 16 year old driver. Bill Beckett was terrific. He was able to find (convince) my daughter on the right car for her. He was very professional in assisting me and my wife in finding a great value in a car for a first time driver. I will be back in two years for my other daughter. More

New Customer Experience Arthur was great and has continued to strive for customer satisfaction. Have never heard from Dennis since we bought the car. He was misleading with Arthur was great and has continued to strive for customer satisfaction. Have never heard from Dennis since we bought the car. He was misleading with car features and ended up paying out of my pocket for an item I was told was on the car (welcoming affect) and John the financial person who helped us was simply terrible. Did not discuss anything to include warranty or extended warranty deals let alone and gap options. We went in with a check from a credit union and it was time for the dealer to be closing and felt as though we were a big burden on John and watched him roll his eyes several times. We came in with a check for $75K.... I would have thought the treatment would have been much better. Have had to take the car in to redo the tint since there was bubbles in it and was told to wait a week and the new bubbles would be gone... Guess what? They are not and will have to be taking my car in again to have this redone. The dealership is not close to the house and with gas prices constantly on the rise this marks as a huge inconvinence. More

Outstanding Sales Experience Maybe because I have not purchased a car in a while, I'm out of touch with the current market. I owned a 2002 Acura TL Type S that I bought new in Sa Maybe because I have not purchased a car in a while, I'm out of touch with the current market. I owned a 2002 Acura TL Type S that I bought new in San Antonio and put 148000 miles on it. There was little or nothing wrong with it mechanically, but it was getting old. I did my homework for 12-15 months on Infiniti G37s and softened up the wife for the replacement purchase. I had test-driven the vehicle and knew that was the car I wanted. I had a friend who could get me a good deal, so we started down that route...............then We went across the street to Park Place Infiniti in Las Vegas to show my wife the car I wanted (2011 or newer G37, 4 door, low mileage, lease return, etc). That's where this Experience begins. Bill Beckett greeted us and told us he'd help us when we needed help (no pressure). He was not like any car salesman I've ever haggled with. No games, no pressure, no xx. We test drove the car, made a preliminary offer and went to lunch. After lunch, the dealership price turned out to be better than any price I'd seen in my 12-15 month search, and Bill added 2 years free oil changes to sweeten the deal. I bought the car and could not be more pleased with the entire experience. Bill has stayed in touch and makes sure I'm still happy with my "new" car. (It only had 13400 miles when I bought it). More

Couldn't ask for better! Simon gave us a truly hassle free and wonderful experience. From the minute we walked in the door, he answered all of our questions, was patient and r Simon gave us a truly hassle free and wonderful experience. From the minute we walked in the door, he answered all of our questions, was patient and reasonable... Even when we switched cars at the last minute! He did everything in his power to make sure we drove out happy and we would and do recommend him to anyone looking for a new vehicle! More