INFINITI of Las Vegas

I was unhappy with the mumbo jumbo at my Arizona Infiniti Dealerships (this is my fourth Infiniti lease) and a friend gave me Kevin McCarthy's contact info and said he was a "straight shooter" - my kinda guy Dealerships (this is my fourth Infiniti lease) and a friend gave me Kevin McCarthy's contact info and said he was a "straight shooter" - my kinda guy. We worked a deal out, over the telephone, that was far superior to the five Arizona dealerships I went to first. Prior to driving to Vegas, Deanna Gamez called to help set my car up for pick-up. I.e.: she had it tinted for me, exactly to my specifications. She suggested I email her a copy of my License, Insurance ID and credit information, so that much of the time consuming paper work could be filled out before my arrival. I drove over from Arizona and my vehicle was waiting for me in the parking lot. Deanna greeted me and continued her much appreciated personal touch. She walked me through the paperwork and then gave me a superb tour of the vehicle; explaining all the intricate, advanced and fun accessories. Not only was there not one single dollar of surprise between what Kevin and I had discussed on the phone as the price of the vehicle, but it seems the dealer had some dealer options already installed on the vehicle and I was not charged for them. The price quoted was the price paid - no xx, just a great deal from an honest broker. This is how a car lease should always be done, it is just not possible at many places. I would highly recommend Towbin Infiniti, Kevin and especially, Deanna Gamez, if you want to feel like a truly valued customer. More

Deanna did a fantastic job. She was honest, personable and very knowledgeable. Kevin didn't play games and got the deal closed. Overall, their customer service was amazing. They even delivered my plates!! and very knowledgeable. Kevin didn't play games and got the deal closed. Overall, their customer service was amazing. They even delivered my plates!! More

I went to Infinity to purchase a certified used car I was really nervous about making my purchase but my salesman Tony Andree-Jansz made it the easiest experience possible. Thank you Tony! Christina really nervous about making my purchase but my salesman Tony Andree-Jansz made it the easiest experience possible. Thank you Tony! Christina More

We are extremely happy with the service that Jeff and Ralph have provided in the process of purchasing our QX56 at Towbin Infiniti. Every concern we had regarding the vehicle was delt with the utmost pri Ralph have provided in the process of purchasing our QX56 at Towbin Infiniti. Every concern we had regarding the vehicle was delt with the utmost priority. We would definitely return and purchase another car from Towbin Infinity and deal with Jeff and Ralph. They (Jeff & Ralph) diffenitely have the best customer service we have seen in a long time. More

Best customer service in town! Before purchasing my vehicle from Towbin Infiniti, I test drove 21 other makes/models at 12 different dealerships in Henderson and Las Vegas. Towbin's friendly and knowle vehicle from Towbin Infiniti, I test drove 21 other makes/models at 12 different dealerships in Henderson and Las Vegas. Towbin's friendly and knowledgeable sales staff were one of the main reasons I came back to this dealership multiple times while deciding what vehicle was right for me. Nowhere else in town did I recieve the attention and patience I would expect when making what I consider to be a major purchase. Sales associate Jeff Swanson and I test drove what seemed like every G and M on the lot, and never once did I get the impression that he was pushing me to make a decision. He answered all of my questions to the best of his abilities and even made some good suggestions on how I could get more out of my test drives. Assistant sales manager Jeremy Christensen was also extremely helpful throughout the process. You would be hard pressed to find anyone that knows more about the Infiniti product line than him. Seriously, ask him anything about their vehicles and he will answer in volumes. I also really liked his approach to sales. He was the only person I dealt with at any dealership that asked me what the primary use of the vehicle would be, explaning that beyond getting a great vehicle he wanted to be sure that it had the functionality that I needed. I feel that he really believes in the Infiniti product, and at times he simply let the vehicle sell itself, just highlighting the reasons Infiniti is a great choice. If you are considering an Infiniti as your next vehicle, go see Jeff and/or Jeremy for a no pressure, informative discussion about what Towbin Infiniti has to offer. The only criticism I can offer based on my experience would be to make all potential costs more transparent. I would have liked to have been informed of the pricing and details of the available maintenance packages before I was sitting down with the financial officer. I realize that these packages are not a necessary option, but a better understanding of what kind of savings they provide and how they may affect monthly payments would have been very helpful. Thanks to Jeff and Jeremy for all their help, and another thanks to Darryl and Fabian in the service department who have taken the time to make sure I have everything I need. You all made this a great car buying experience. More

We bought an new Infiniti from Deanna and had the most pleasant experience buying a vehicle. Both Deanna and Ron showed the highest level of professionalism and integrity. I would highly recommend Towbin pleasant experience buying a vehicle. Both Deanna and Ron showed the highest level of professionalism and integrity. I would highly recommend Towbin to all my friends. Thanks again Deanna and Ron for an excellent experience! More

The sales associate and the asssistant sales manager were the friendliest and most professional sales people I have ever had the pleasure of working with! When I was in the dealership they were so attentive the friendliest and most professional sales people I have ever had the pleasure of working with! When I was in the dealership they were so attentive to my needs and desires that I felt as though I was the only person in the dealership; even though I was there for almost 5 hours! The next day at work I told my coworkers how wonderful my experience was and one of them expressed interest in talking with someone from the dealership soon. I called the dealership and the assistant sales manager provided me with his direct extension so I could forward the information onto my coworker. I truly felt like both my sales associate and the assistant sales manager went above and beyond! More

This dealership was amazing. I originally was working on a car deal for my wife . She wanted a fully loaded g37 coupe sport premium and nav. She thought that she would only be able to get one used and we co a car deal for my wife . She wanted a fully loaded g37 coupe sport premium and nav. She thought that she would only be able to get one used and we contacted Jeremy from Towbin online.His service was excellent. He walked us through all the steps and eventually showed us that we could get a brand new 2010 coupe just the way she wanted it . We worked the deal out over the phone and as they say the rest was history. We walked into the dealership greated by friendly staff the building was clean and top notch. I was so impressed that two weeks later I came back and bought my own brand new 2010 g37 sedan fully loaded. We are both loving are cars and would highly recommend Jeremy Christianson and the Towbin Infiniti family for your next purchase. More

My husband and I leased two cars from Towbin Infiniti last year. Our sales experience was absolutely fantastic. I originally was looking at buying a used G37 sport coupe and wound up leasing a new 2010 m last year. Our sales experience was absolutely fantastic. I originally was looking at buying a used G37 sport coupe and wound up leasing a new 2010 model instead. We were so impressed by our sales experience for my car that my husband decided he had to have an Infiniti as well. We returned to the dealership and received extraordinary customer service from Jeremy again. My husband leased a 2010 G37 sport sedan. Our original point of contact was through Towbin Infiniti's website. Jeremy was quick and efficient in returning my emails and phone calls. He worked out a deal with all the "bells and whistles" at an affordable price within my range. We have had both of our cars for a little over a year now and each time we have brought our cars in for service the staff, including jeremy, provides us with personalized attention and actually remembers who we are and prior personal conversations we have had. Jeremy definitely stole our business away from Acura (our former cars) due to the unparalleled friendly customer service. More

toney did a great job on saleing us the infiniti . we were only looking that day. Tony went way out of his way in getting us the car. He also was very easy to deal with and went way out of his way to tak were only looking that day. Tony went way out of his way in getting us the car. He also was very easy to deal with and went way out of his way to take care of ours needs in a car we bought. He didn't do any high pressure sale gave us the information we needed to make our mind up. And when it came up to the payment we were willing to pay he got it for us. I give him 5 stars for the service we got and our next car will be an infiniti from towbin thanks More