INFINITI of Las Vegas

Brian Parker made my service experience a breeze , I was in and out with no problems and my vehicle was taken care of as if it was there own. I would highly recommend this dealer and Brian Parker to anyone in and out with no problems and my vehicle was taken care of as if it was there own. I would highly recommend this dealer and Brian Parker to anyone who wants exceptional service. Thanks again More

BRIAN PARKER WAS GREAT TO WORK WITH. HE IS VERY KNOWLEDGEABLE. HE KEPT ME INFORMED OF THE WORK BEING DONE ON MY CAR. QUALITY AND WORK ON MY CAR WAS COMPLETE ON TIME AND MY CAR WAS CLEAN WHEN I PICK KNOWLEDGEABLE. HE KEPT ME INFORMED OF THE WORK BEING DONE ON MY CAR. QUALITY AND WORK ON MY CAR WAS COMPLETE ON TIME AND MY CAR WAS CLEAN WHEN I PICKED IT UP. SERVICE DEPARTMENT WAS CLEAN AND COMFORTABLE. More

It was a pleasure to work with Brian Parker, normally I have been treated like a number but he went the extra mile to win me over as a regular customer even though I own a BMW. I will go here next time ins have been treated like a number but he went the extra mile to win me over as a regular customer even though I own a BMW. I will go here next time instead of BMW.i have been going to BMW for about five years and always hated the experience I didn't realize service could be this easy. More

Fabien has been my Service Manager since 2006 and his word has "Value." I trust his honest opinion-there is no exaggeration on time, cost- whatever--it is. Never once has it not been what he said. Fabien word has "Value." I trust his honest opinion-there is no exaggeration on time, cost- whatever--it is. Never once has it not been what he said. Fabien's consistency through these past four years surpasses any dealership I've ever experienced. Even the mechanic shop does their job right the 1st time- From my oxygen censer, to my tires, to any maintenance - it exceeds all standards. I am thankful to Towbin Infiniti for having High Quality Employee's - Such as Fabien to take care of every cars need. (Owner of M35) More

FABIAN IS MY SERVICE MAN. HE ALWAYS ACCOMMODATES MY REQUESTED APPOINTMENT TIME. WHEN I BRING THE CAR IN FOR ROUTINE MAINTENANCE, HE ASKS ME IF THERE ARE ANY SPECIAL CONCERNS. WHEN I MENTION THEM, HE REQUESTED APPOINTMENT TIME. WHEN I BRING THE CAR IN FOR ROUTINE MAINTENANCE, HE ASKS ME IF THERE ARE ANY SPECIAL CONCERNS. WHEN I MENTION THEM, HE ALWAYS CLOSES ON THE ISSUES WITH ME WHEN THE CAR IS READY. FOR EXAMPLE, I TOLD HIM TODAY THAT THERE WAS SOME RATTLING IN THE BACK PART OF THE CAR. HE TOLD ME THAT HE WOULD HAVE THE MAINTENANCE PEOPLE LOOK AT IT. AS I WAS LEAVING, HE GAVE MED THE FEEDBACK FROM THE MAINTENANCE PEOPLE THAT THEY HAD TIGHTENED SOME OF THE BOLTS AND SCREWS AND THEN THEY COULDN'T HEAR THE RATTLING ANY MORE. More

I have had all great experiences with Towbin Infiniti service department. I have asked them to find difficult problems to diagnose. They were patient and professional. Thank you to all the staff. Thei service department. I have asked them to find difficult problems to diagnose. They were patient and professional. Thank you to all the staff. Their attention to detail and correctness produces results that are great. More

If you want to know what a horrifying customer service experience is then you should try going to "Towbin Infiniti" on Sahara Ave- Las Vegas. There you will be treated in a rude, unrespectable and awful experience is then you should try going to "Towbin Infiniti" on Sahara Ave- Las Vegas. There you will be treated in a rude, unrespectable and awful manner by some guy hired by the company to be a " Used Cars MANAGER". I believe his job decsription is driving customers away & I also believe that he is doing a great job. However to be fair, the Sales Consultant was helpful and he was trying to do his best but this will not make me forget how insulting this experience was and how incompetent some of Infiniti so-called managers are. More

Not too long ago I visited towbin infiniti with my wife. She was looking at purchasing a 2010 G37. My wife a very intelligent woman is not really a car person. She is however one to do her resaerch and anyt She was looking at purchasing a 2010 G37. My wife a very intelligent woman is not really a car person. She is however one to do her resaerch and anything she is not sure about she asks. WHen she asked the questions the salesperson was unable to answer the questions and quite honestly seemed annoyed when she did ask them. He continuously avoided them. Now I am spanish however my wife is not and clearly doesn't look it as well. He tried to speak to me in spanish even though I would respond to him in english at of respect for my wife. The sales manager sat down with us and did the same thing. It was to the point had to actually tell them to speak english. They knew my wife was the purchaser but was solely directing there attention to me. we told them it gonna be a purchase however they kept trying to get us to lease. Danny was extremely rude and didnt want let us see the real numbers. We eventually just left. the next morning we drove out to california got a great price on a G37. As we were walking out I saw a Qx56 and traded my suv for it on the spot. Towbin there is a reason why you have had a bad reputation in the past and it is being continued in the present. More

Great Experience! Great communication and disclosure. When it comes to used infiniti buying at an infiniti dealer it is an amazing experience. Daniel was quick and a pleasure to do business with. Backup When it comes to used infiniti buying at an infiniti dealer it is an amazing experience. Daniel was quick and a pleasure to do business with. Backup on the Finance so took a little long on the paper signing. More

Overall I think they are deserving of 5 star -but did show a little disorganization- lam sure with there Great GM they will have no problem keeping a 5 star rating that they work for everyday to maintain show a little disorganization- lam sure with there Great GM they will have no problem keeping a 5 star rating that they work for everyday to maintain More