INFINITI of Lynbrook

So I’ve had issues with this dealership from day one, a building full of incompetent people. This dealership is an hour away from me and I reluctantly went that far because they had the exact vehicle I was building full of incompetent people. This dealership is an hour away from me and I reluctantly went that far because they had the exact vehicle I was looking for. While moving forward with the deal I was told by rude, unprofessional, Sales Manager ROB GARCIA that my replacement insurance card for the new vehicle was 45 days out from renewal was not valid because it was too close to the renewal date. Turned out after causing drama with my broker, ROB GARCIA was wrong and the sale proceeded. Without my permission, they put wheel locks on and charged me $100 that I didn’t see on the sales agreement until the next day. Their detail department sucks. My 3.5 year old trade in was cleaner than the 2026 QX60 Autograph that I had just purchased and took home. I stopped in my local Infiniti dealer the next week to have them put me in their computer so when I went in for service I would already be in their system. I was told that Infiniti of Lynbrook still held the complimentary service contract in their name and I would have to pay if I brought my vehicle in for the routine free service. Called Lynbrook and asked for Finance Manager WILLIE RODRIGUEZ and was told he was in a meeting and would call me back. NO CALL BACK. Waited a couple of days, called again, spoke with a woman (don’t remember her name) who said she would call Infiniti and get back to me on Monday between 12 & 1 pm. NO CALL BACK. I called Infiniti Customer Care, was on hold back and forth with that agent for almost an hour while she tried to get in contact with someone at Lynbrook who could help her. No one picked up her call and NO CALL BACK. Finally, she had Infiniti HQ write me an entirely new “Goodwill” contract under my name. Yesterday, the temporary registration was ending in 10 days and still no permanent registration came, I called NYS DMV in Albany and was told a new registration was not issued and it was in a “pending” status to call the dealership ASAP. Called yesterday and spoke to the receptionist who said SAMANTHA from their DMV department would look into it and call me back. NO CALL BACK. Called again hours later, and spoke with rude, unprofessional, sales manager ROB GARCIA who told me I was overreacting, that I had time left, it’s probably in the mail, that he would inquire about it and call me back. NO CALL BACK. Today, I went onto NYS DMV website and looked up my plate number. To my surprise, my plates, name, address, license, title and registration for my traded in vehicle was never dropped by the dealership and still attached to me after being resold! A vehicle I traded in five weeks ago today! By now the receptionist was tired of my calls and either not answering the phone or picking up and transferring it to someone else. Called today and spoke with Sales Manager PAUL who assured me that my new registration was already in the mail, he had proof and would send me the proof via email within five minutes. 45 minutes later, no email, but a phone call from PAUL trying to apologize telling me they NEVER submitted my new registration. Mind you, something that a dealer is required to do by law within FIVE DAYS after the sale. FIVE DAYS……..it’s been FIVE WEEKS and has still not been done! INCOMPETENT TO SAY THE LEAST! If I hadn’t been proactive about this, I would have a new vehicle with an expired temporary registration that I couldn’t use sitting in my driveway. Hoping the new registration is expedited and comes before the end of next week. Still deciding if I should call the NYS DMV Division of Vehicle Safety Services to file a complaint that they have not submitted my registration paperwork within the legal timeframe. Run, and run fast away from Infiniti of Lynbrook! More

Amazing experience from Lynbrook Infinity team members. Very friendly and helpful team to help customers Very friendly and helpful team to help customers More

Always a great, professional, courteous, and excellent service provided by Infiniti of Lynbrook. Service advisor Steven is great as well. The facility is always clean, staff goes above and beyond to get y service provided by Infiniti of Lynbrook. Service advisor Steven is great as well. The facility is always clean, staff goes above and beyond to get you in and out and provide EXCELLENT service ALWAYS !!!!!!!!!!! More

Andrea is a Stellar Lynbrook Infiniti Service Repair Agent. Her customer service skills are Excellent. Upon my arrival to my departure I received customer service with a Smile. Andrea gave me a comprehe Agent. Her customer service skills are Excellent. Upon my arrival to my departure I received customer service with a Smile. Andrea gave me a comprehensive explanation of my vehicle repair needs ,cost & expected wait time. She was Professional, Patient,Clear & Precise in answering all of my vehicle service questions. I was Totally Satisfied & Grateful with her customer service Etiquette.. She is Definitely an Asset to Lynbrook Infiniti. Thank You For Hiring Her ! Keep Up The Great Service ! More

My experiences with this dealership from leasing to servicing have all been wonderful. Everyone has gone above and beyond. servicing have all been wonderful. Everyone has gone above and beyond. More

Working with Riju Manuvel of Infiniti of Lynbrook was an absinthial experience. The conversations and agreement that was had on site were lies wrapped in the stereotypical car salesman front. After our busi absinthial experience. The conversations and agreement that was had on site were lies wrapped in the stereotypical car salesman front. After our business exchange, Riju claimed he did not remember who I was and refused to come clean on the promises made on site. It was made explicate with multiple clarifying questions on various occasions regarding the lease exchange with a firm confirmation that obligations were 100% met on my end. In return, Riju went back on his word, refused to recall our discussion and his promises, and left a bitter taste of his character, Infiniti of Lynbrook, and Infiniti as a brand. We will never be getting an Infiniti again thanks to Riju's code of conduct. More

Purchased a pre-owned vehicle for my mother at Lynbrook Infiniti. Riju Manuvel was excellent and the only reason this deal went through—professional, honest, and reliable. Unfortunately, the finance exp Infiniti. Riju Manuvel was excellent and the only reason this deal went through—professional, honest, and reliable. Unfortunately, the finance experience with Willy Rodriguez was very disappointing. I was told the car couldn’t be sold due to a “title issue,” which turned out to be untrue. Riju deserves recognition. The lack of transparency from finance was unnecessary and unprofessional. More

I just took delivery of brand new Q80 2026 infinity from infinity of Lynbrook. From the negotiating time to the delivery was an impressed experience. The professionals way the Mr Gibson handled the deal, infinity of Lynbrook. From the negotiating time to the delivery was an impressed experience. The professionals way the Mr Gibson handled the deal, to the very impressive delivery on time, I’m so glad that I desid to do business with them; I will refer all my friends and family in the future. KEEP UP THE GOOD WORK INFINITY OF LYNBROOK More

My car broke down I called and they were able to squeeze me in the same day. After inspecting my car they were able to order the part within 24 hours I am truly amazed of how Mohammed went through the extra me in the same day. After inspecting my car they were able to order the part within 24 hours I am truly amazed of how Mohammed went through the extra miles to ensure I was in a loaner and my car was being serviced properly. This dealership is truly a lifesaver More