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INFINITI of Lynbrook - Service Center

3.1

13 Lifetime Service Reviews

163 Denton Ave, Lynbrook, New York 11563

13 Reviews of Infiniti of Lynbrook - Service Center

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June 04, 2018

"Friendly and courteous "

- Joann Del

First visit to this service Dept - first Infiniti - newly leased - unfortunately received a puncture in tire- new to run flat tire - John greeted me with a friendly demeanor and assured me my vehicle would be taken care of promptly..... within an hour I was out the door and on my way. The entire service staff was friendly and accommodating - coffee and all all .....

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Recommend Dealer
Yes
Employees Worked With
John Hart
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 30, 2017

"Either a Rip off to customer or not Knowledgeable "

- navinj

This is the worst dealer I have ever dealt with,( service department) service writer Leon is not Knowledgeable or is just trying to rip customers off. my car was miss diagnosed because of the high cost my warranty did not cover their labor rate quotes. My independent shop that were reasonable rates perform the recommended service by the dealer and that did not resolve my issue ( knowing I have it in writing what I went in for) they never looked at what I asked for. Manager Joseph was not helpful either these guys are a rip off. I took in for noise on front end - they told me it's coming from transfer case (almost 3K Job) warranty company had another company replaced the transfer case at their facility cost issues... that did not resolved my issue still noise form from front end called them to let them know that they miss diagnosed my car and they never checked my wheel bearing that I specifically asked for that and was not done. Manager Joseph was not even trying to help ( Rude) when i spoke to him.

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Recommend Dealer
No
Employees Worked With
Joe Maruca
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Leon Achaia
September 01, 2016

""GREAT ATTENTION AND DETAIL""

- DON H

I had a great overall experience with the dealership. The employees are friendly and attentive. I bought a used Sport SUV which I absolutely fell in love with when I saw it. It was mint except for a few minor flecks in the paint in a couple spots on the rear quarter panel. I had to drop the car off for a registration from the dealership and they gave me a loaner, I asked if while it was there if the car could be touched up in the area where the imperfections of the paint were and Scott Gallo told me he'd take care of it. When I got the vehicle back the paint was completely redone instead of "touched up" in the area on the quarter panel, and the car looked like it just came out of the showroom. I wasn't expecting anything more than a touch up I told Scott and he said to me "Are you kidding me? I'm going to take care of you." The entire staff the minute you step through the door makes you feel comfortable. The receptionist got coffee for me and the new showroom on Sunrise Highway is gorgeous. This is my second experience with a used Infinity and this dealership and I Highly recommend that anyone looking to buy a quality used luxury vehicle where the company stands behind their product CHECK THIS PLACE OUT! (and I have to also thank NJERI, FABIAN AND CHRISTINE for your help!) Thanks again SCOTT!

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Recommend Dealer
Yes
Employees Worked With
Scott Gallo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Njeri, Fabian, Christine
July 20, 2016

"Service"

- Fishing12

I had to return my car for minor repairs from when I purchased the vehicle. The manager Scott promised that we would set up a date when I was available and the work would be done. So I dropped the car off to the dealership and Scott set up a loaner car. By the time I reached my destination I received a phone call that the work was already finished. Scott is a man of his word, he said that they were not any problems and everything would be fixed to my liking. That is exactly how my car was returned. Looking forward to doing business with Scott in the Future.

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Recommend Dealer
Yes
Employees Worked With
Scott Gallo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 22, 2016 -

INFINITI of Lynbrook responded

Thank you for sharing you experience with us about our Scott and our service department! We appreciate your business and look forward to serving you again!

June 09, 2016

"service is totally inept, "

- Ab W

Never have the simple answer to problems when there are simple answers. They don't seem sufficiently familiar with the car. Worst of all, when I got a recall notice and made an appointment to have the specified repair, I showed up and was told they had run out of the needed part. The loaner they had for me was totally out of gas. Then it took half an hour to send someone for gas because he decided to do another errand.

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Recommend Dealer
No
Employees Worked With
Christopher Umali
March 08, 2016

"Definitely Provides Personalized Service"

- Mr Wonderful

I have to say that it is rare to have a pleasant experience with a car dealership nowadays, and Infiniti of Lynbrook definitely excels above the standard of care normally given by salesmen. Scott Gallo is a leader who follows through on every promise made. I would most assuredly refer my closest friends and family to Infiniti of Lynbrook. Curtis Pfefferie is another gentleman who takes his time to ensure that you are happy with your service and that all of your needs are met. Their staff actually care about you even after the purchase. Thanks again Guys! B Ford

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Recommend Dealer
Yes
Employees Worked With
Scott Gallo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Irace
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Curtis Pfefferle
March 06, 2016

"Excellent service"

- SteveR

I purchased a new 2016 Qx50 in November at Pepe Infiniti, where I had purchased my previous Infiniti. The car had an annoying vibration when it went into idle at a stoplight. It also had a vibration in the steering wheel between 60-65mph. I returned to Pepe a month after purchase. The mechanic assigned to me, Fernando, took it out for a test drive and informed me that it was because I wasn't using premium fuel . When I told him I was, he said only Mobil or Shell premium would do ! What BS ! I brought the car to Lynbrook for 5000 mi service last week. Dave Irace listened to my story, promised to do all he could, gave a me a loaner too . The idle air volume was adjusted and all 4 tires needed balancing , the car drives like it should now. How Pepe prepped a car and delivered it with unbalanced tires is beyond me. So much for paying a "prep fee".

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Recommend Dealer
Yes
Employees Worked With
David Irace
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Talles Guimaraes
November 12, 2015

"Replacement Key"

- JasonRoman

Getting a replacement key & remote for my '09 G37 was such a breeze! BIG thanks to Stephanie, Jonny, & Joe for getting this taken care of and getting me back on the road! See you guys in a few for some more routine maintenance!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Stephanie Perez
October 20, 2015

"Great service!"

- ChrisI

I purchase my vehicle here, so all my service work is always done here. Never had any issues, they are always very thorough with the work preformed. Had alternator and throttle body replaced under warranty and so far so good. They have always taken good care of my vehicle, it's all about the approach, people will treat you they way they are treated some of us don't realize this @ all the negative reviews!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Christopher Umali
September 11, 2015

"HORRIBLE CUSTOMER SERVICE"

- dealerrater8263

I would urge everyone to avoid this dealer at all cost. Please Visit Infiniti of Massapequa, They are way nicer and friendlier staff willing to go above and beyond to accommodate your needs. But Infiniti of Lynbrook is a whole another world. Service prices are way higher then other dealers charging almost double for same services. But one top of that are rude and raciist, I don't know where they pick up these uneducated people. AVOID THIS DEALER! **NOTE TO DEALER - Please stop hiring Customer service reps or managers who have no customer service experience or were a cashier BK or something.

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Recommend Dealer
No
Employees Worked With
Sep 15, 2015 -

INFINITI of Lynbrook responded

I am very sorry about your recent experience. My name is Nicole, I work as a customer representative for the dealership. I would like look into your experience right away. Could you please send me a message containing your VIN, the name your vehicle is registered under, your phone number, and more details of your experience? Also, if you prefer a time for us to call, please let me know. My email is nicolet@titanmotorgroup.com. I look forward to hearing from you soon.

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