INFINITI of Lynnwood

Ben Service I wanted to leave this review due to my missing the opportunity to complete a survey on the service i received after taking my car in for service. Ben I wanted to leave this review due to my missing the opportunity to complete a survey on the service i received after taking my car in for service. Ben our service guy is very pleasant and he always follows thru with his promises. The experience is a breath of fresh air as you pull into the service bay and let the service department work their magic. While waiting there are refreshments for you to enjoy in a comfortable waiting area. After the car is serviced they wash and vacuum the vehicle and you are leaving with a clean car and a big smile on your face due to the prestige service received. Thank you Ben you are the BEST. Thank you for all you do!!! More

David Libby was amazing he was extremely insightful, respectful and very attentive and down right professional. I would most definitely return back to this location 👍 two thumbs up. Thanks David 😊 respectful and very attentive and down right professional. I would most definitely return back to this location 👍 two thumbs up. Thanks David 😊 More

Some problems, but they were handled. Out thanks to Bobby for his hard work in solving our concerns. He is definetly someone I would work with again. A great asset to the business Out thanks to Bobby for his hard work in solving our concerns. He is definetly someone I would work with again. A great asset to the business More

Nothing Infinite about their care - Left at alter! Don’t go!! There’s nothing “Infinite” about Infiniti’s care once you drive away from their lot - they will LEAVE YOU AT THE ALTER!! “Dennis” sold Don’t go!! There’s nothing “Infinite” about Infiniti’s care once you drive away from their lot - they will LEAVE YOU AT THE ALTER!! “Dennis” sold me a very expensive QX80 with low miles and clean car fax. The problem arose when, 12-mo later I was informed that my car HAD been in a serious accident! So I reached out to Dennis and his team at Lynnwood Infiniti, asking for some simple accommodation that might represent $300-$1000 in benefit (1/4 the profit they made on me!) and their response? Dennis texted and offered an oil change, and hasn’t responded with a single word since! Infiniti will stonewall you and who wants to be discarded after spending tens of thousands on a high-end car? Let me say again: DONT GO TO INFINITI OF LYNNWOOD. Remember, it’s the customer care and integrity AFTER the sale that really counts, and you won’t enjoy any care from Dennis or Infiniti. More

Buyer Beware I bought a 2011 Ford Edge on 3/19/16 and the work the dealership agreed to do as part of the purchase agreement was finally completed today, after 2 m I bought a 2011 Ford Edge on 3/19/16 and the work the dealership agreed to do as part of the purchase agreement was finally completed today, after 2 months, 2 trips to the dealership, a bait and switch, multiple runarounds with salesmen and a final threat to refer the matter to my attorney to recind the purchase agreement. For my inconvenience, they offered me a free lunch and a tank of gas. Too little, too late. Under no circumstances, should you purchase a vehicle other than an Infiniti at this dealership. Avoid Ron in sales at all costs. He negotiated the sale, promised the work and then orchestrated the bait & switch and runarounds. The guys in service are the only redeeming and upfront aspect of this dealership and they work hard to undo the damage and dishonesty done in sales. More

Beyond amazing! PHENOMENAL service. I called to get a service, since it was the closest dealership to me. Lucas helped me, and was BEYOND 5 star!! He got me in a loan PHENOMENAL service. I called to get a service, since it was the closest dealership to me. Lucas helped me, and was BEYOND 5 star!! He got me in a loaner, helped me transfer everything, made sure I knew how to use the vehicle, emailed me frequently with updates and didn't pressure me in to services I didn't want. He was beyond personable, friendly and professional. He knew I was in a hurry, when I was coming to pick my car up. He had the payment processed, paperwork waiting, and my car was out being warmed up. He helped me transfer everything over, sent me on my way, and even sent me an encouraging follow-up email. When I discovered I had left my garage and gate openers on the visor, he mailed them to me, promptly. They go ABOVE and beyond. I will be taking my JX35 there, for the rest of my ownership. I also spoke with their sales manager. Low-pressure, super nice, and fun to deal with. Over-all, great experience. More

Q60 Lease I called Shayne Hawkins to inquire about leasing. Incredibly helpful & knowledgeable. By 8:00 that evening my wife was driving off the lot with a bi I called Shayne Hawkins to inquire about leasing. Incredibly helpful & knowledgeable. By 8:00 that evening my wife was driving off the lot with a big smile on her face. Very professional staff. More

Used Car Just got a used car from them, 2013 honda accord coupe. Service was excellent and was treated very well, however, the gas tank was not filled up and Just got a used car from them, 2013 honda accord coupe. Service was excellent and was treated very well, however, the gas tank was not filled up and within 5 days of purchasing the car i have to do an oil change. If you are going to buy a car from them make sure you chec EVERYTHING out because apparently they won't. More

Excellent service as usual I had some service done on my G37 and the staff at Kuni Westside Infiniti once again did a spectacular job. My service advisor, Carrie Slaughter, did I had some service done on my G37 and the staff at Kuni Westside Infiniti once again did a spectacular job. My service advisor, Carrie Slaughter, did a great job at keeping me informed with the progress of the service, anything the technicians noticed, and explaining the work once completed. Upon picking up my vehicle I chatted for a while with the service manager, Tim Martin. To find a service manager willing to take some time out of his day to simply chit-chat with people is a welcome sight. Far too many dealers (and businesses in general) simply want to get you out the door as soon as money is exchanged. You don't encounter that at Kuni. The quality of the work done to vehicle itself was top-notch as always; I have no concerns regarding it at all. I purchased my vehicle at Kuni and have had all my service done there as well. Each time I've been meet with nothing but the utmost professionalism, care, and respect from everyone I've interacted with. I fully recommend them. More