INFINITI of Lynnwood

Service + I shopped for a used G37 for several months before buying one from another dealer. I wanted a "S" model which they did not have. I sure wish I had w I shopped for a used G37 for several months before buying one from another dealer. I wanted a "S" model which they did not have. I sure wish I had worked harder with Kuni to find the car I was looking for because I ended up buying a car that had a number of issues that were missed in the certification process. Both Carrie and Steven in the service department were very helpful in problem solving and fixing the issues. Diane in the sales department was also helpful and pleasant to work with. More

Worst Infiniti Dealership in the AREA Worst new dealership EVER! I went thru the Costco Auto program to find a dealership to buy a new G37x and was contacted by Cheryl Jones. I set up a Worst new dealership EVER! I went thru the Costco Auto program to find a dealership to buy a new G37x and was contacted by Cheryl Jones. I set up a meeting with her and when I went to the dealership she was gone. I was then passed off to Eric who after a few minutes decided he couldn't help me. He then passed me off to Jeremy, who like Eric, was "busy", who then got Roberta Martinez the worst salesperson I have ever met. Besides being down right mean she was extremely unprofessional on the test drive. If you decide to use this dealership to buy a new Infiniti and end up with Roberta Martinez run, don't walk out the door and away from the dealership. She refused to answer my questions directly. For example when I asked about leasing a G37 and said the website said one thing she repeatly told me I was wrong and brought her phone out on the test drive to prove her point. Really?!? So when I asked her if the website had a mistake on it she sidestepped the question three times! Besides her unprofessional attitude (and I mean attitude!) she constantly spoke over me and did not know the product she was selling. She acted as if it was this huge hassle to sell me a car. I contacted David Burdeux, the GM about my horrible experience via email and he could not be bother to call or email me back. Another employee named Phil called me and when I called him back no answer just voice mail. Needless to say I went to Kirkland infiniti and had a much different experience and how have my G37. I've never met a dealership that could care less about selling you a car! More

False advertisement Drove 200 miles, they made us stand outside in the cold while they talked inside, and the worst part is the car was not as advertised. It was supposed Drove 200 miles, they made us stand outside in the cold while they talked inside, and the worst part is the car was not as advertised. It was supposed to be "excellent" condition and considering the high price thats what we were expecting. The entire car was covered in rock chips down to bar metal, the rear quarter panel had pretty good damage and there was buffing compound and wax all over the car...how embarassing. Not to mention the car was priced 2k over fair market value. Will never go back More

I had a great experience with Kuni Westside Infiniti. This was my first time ever buying an Infiniti and using the Kuni dealership. It was a very satisfying experience and everything about them speaks t This was my first time ever buying an Infiniti and using the Kuni dealership. It was a very satisfying experience and everything about them speaks to perfection! I am mostly excited about my G37x and it's power and handling ability. The staff (Tim, Roberta, Richard, Carrie) were all friendly and professional. I will be back! More

I had a great experience with Kuni. The team took the time to answer all of my questions, and I appreciated having a loaner car to take home for the evening as I thought about which vehicle to purchase. time to answer all of my questions, and I appreciated having a loaner car to take home for the evening as I thought about which vehicle to purchase. I had intended to take an AWD Q50 home as that was what I hoped to purchase, but I found that the loaner wasn't actually AWD. The team apologized for the mix-up and I was able to test drive another AWD version the next day. Once I decided on the make/model, they were able to find a fit for me with the color package I wanted. I've had the car for about 3 weeks now and I am very happy with the choice! More

Great staff friendly and there wasn't any pressure to buy. This was one of the main reasons we returned to buy. Overall, a very pleasant experience. buy. This was one of the main reasons we returned to buy. Overall, a very pleasant experience. More

I purchased a used vehicle from this dealer in July 2013. I had researched the car and the dealer extensively on the internet and thought I would have a good experience there. Despite the salesman's claim I had researched the car and the dealer extensively on the internet and thought I would have a good experience there. Despite the salesman's claim that they do a multi-point check on all their used cars before they are put up for sale, I had to have a water leak repaired in October 2013 at a cost of over $100 and over $1,000 in mechanical repairs done in November 2013 after the check engine light came on. I took the car to my mechanic to run diagnostics and give me an estimate on the required repairs. One of the spark plug wires had been chewed up, presumably by a rodent, so I had a complete tune-up done. The air box on the mass air flow sensor was not secured properly and the case was not sealed, resulting in damage to the air flow sensor so that had to be replaced, and the fuel injection system was serviced. These seem like fairly basic things that would have been noticed and dealt with by an experienced mechanic at the time the dealer did their multi-point check on the car. Given that I paid top dollar (admittedly my fault) for this car and that I was purchasing from what I thought was a reputable dealer, I hoped that it would last for at least a year without the need for major, expensive repairs. In addition, it took almost 2 months and 4 phone calls before the refund check for excess licensing fees was mailed to me. The lady who took the first call told me it typically takes about a month to process and I would receive a check within 2 weeks. The second call, more than 2 weeks later, I was told someone would call me back - I never received a return call. The third call I left a voice message, but still no return call. The fourth call, I spoke with Heather in Accounting and she said she had the check and would mail it the next day. I realize it's a gamble when purchasing a used car, but this has been one of the most disappointing experiences I've ever had. More

Bought a 2010 XF 3 weeks ago that had supposedly been through a multi-point inspection. The entire transaction was handled through the receptionist, and almost nobody could answer any tough questions abo through a multi-point inspection. The entire transaction was handled through the receptionist, and almost nobody could answer any tough questions about what they were selling me. 8 days after I bought the car, I noticed it was leaking fluids. By the time I brought it into another dealer (3 days later) warning lights were coming up on the dash. 14 days after purchase I found that the car needed a new water pump & main hose that was visibly corroded, both front control arm bearings were blown out and leaking, and the internal cabin light main board needed replacement because cabin lights were flickering! $5,000 later I have the car they should have sold me to begin with - all within the first 30 days of purchase...these guys are just used car salesmen posing as a reputable luxury new car dealer. More

A few months back, I purchased Acura RDX from these folks. I had Excellent experience throughout the whole process. The Sales person " Dawn" was precise, very helpful and emphasized so much on providin folks. I had Excellent experience throughout the whole process. The Sales person " Dawn" was precise, very helpful and emphasized so much on providing me a great experience. In the past, I had to haggle over everything at a dealership. Some dealership makes it so difficult for you to get out of there without buying something they were selling... You get out of there mentally and physically drained and hating them. The first time I went to Kuni, I spent 45 minutes learning about the car, the test drive and haggling over the price. There really was not much room to haggle since they had it priced pretty good. I left and further negotiated the price thru email. Finally at one point we both agreed over a price and the deal was done without me going there. The second time I walked there, the paper work was processed in 30 minutes. I was given the options of buying warranty packages but not pressured at all. I simply signed all the papers, I was shown all the numbers matching from what we had discussed and that was incredible. For the first time, I didn't freak out. Dawn was kind enough to deliver the car herself to our doorstep so I could surprise my wife. There were a couple of issues with the car that we discovered the next day. Since the car was under warranty, we drove the car back to Kuni and the issues were taken care of without any charges. We were given a brand new Infiniti as a loaner car while our car was getting fixed. Over all, we had great car buying experience and would definitely recommend them to all our friends. More

I bought a new 2012 Infiniti G37X for my friend at this dealership. My first visit involved checking out their used car inventory when I was assisted by Dawn Adam. She was very helpful, patient, Smart and dealership. My first visit involved checking out their used car inventory when I was assisted by Dawn Adam. She was very helpful, patient, Smart and funny person to deal with. We test drove a G37 with Dawn during which she was so helpful and provided us with all the technical details and showed huge patience in answering all our questions. We didn't buy the car that day, as we felt it had more mile than what we anticipated to buy but asked her to give us a call if she come up with any other cars with low miles.After saying that we left the showroom feeling the Great and Top Notch customer service. Dawn started to work on our specifications and she got back to us after 3 weeks with the exact model we wanted. She contacted us as soon as they got the car into their inventory and even before the car picture were uploaded into their website. We gave a call and said that we would be down there in the evening to have a look at the car. At that point the car was in the service area and Dawn had all matters taken care of before we arrived to see the car. As we went to the see the car at 7 PM we just thought of having a look at the car on that day because I was in a feeling that the if takes some good amount of time to make the negotiations and close the deal but to my surprise we were in and out in two hours with the car. Dawn helped me in getting the car I waited for a while and that too with a Great Deal. Great appreciation to the her professionalism and great Customer Care. In the span of 10 month I had bought 5 cars (for myself and my friends) from different dealers and went to almost 10 different showrooms while making those deals. Among all my experiences I rate DAWN was the best and sweetest person that I had met. Her service and customer care were TOP CLASS. More