INFINITI of Lynnwood - Service Center

Amazing and thorough as always, Infiniti stands out and so does Ben. Watched out for saving me costs where possible while still looking wholistically at everything that I might need so does Ben. Watched out for saving me costs where possible while still looking wholistically at everything that I might need More

I had a really great experience with Ben and Infiniti! Super helpful work done when he said it would be done. Got me into a courtesy car while my car was being repaired. Super helpful work done when he said it would be done. Got me into a courtesy car while my car was being repaired. More

The Diagnostic fees are ridiculously high; $189. 00 each diagnosis. There should be a set charge for the first diagnosis and a smaller fee for additional ones. 00 each diagnosis. There should be a set charge for the first diagnosis and a smaller fee for additional ones. More

I have nothing but positive things to say about the service I have received from this dealership. Joel does an exceptional job. service I have received from this dealership. Joel does an exceptional job. More

Only place in town I have my Q60s serviced. Will maintain that after this visit. Will maintain that after this visit. More

Please make sure Joel sees this review. Everyone we know and asked for recommendations has said NOT the dealership, too expensive for car repairs. I needed to go to Infiniti because Edmon Everyone we know and asked for recommendations has said NOT the dealership, too expensive for car repairs. I needed to go to Infiniti because Edmonds Automotive (in Edmonds) could not fix a power board. Kudos to Edmonds, they did not charge me and they sure tried. First met Joel then. I was struck by how he conveyed integrity, honesty, professionalism, knowledge. I retired as a Director within Marketing of a major pharmaceutical company. Joel reminded me in particular of my last Global Vice President, Dr. Cameron Durrant. I was fortunate to be on his team. He was highly regarded within the company and given a billion dollar drug to bring to market. Infectious Diseases doctors praised our marketing. Unheard of! As Dr. Durrant sought to limit the drug's usage, an important antibiotic for resistant, and deadly pathogens. Over-use would potentially lead to more resistance. I share this example because Dr. Durrant was a man of the highest integrity. He did the right thing. I will return to Infiniti because of Joel, who I feel will do the right thing for the customer. As the face of Infiniti for me, I could not ask for a better example of the quintessential service manager. I'm pleased with the three times I've needed to bring my older 2001 Infiniti QX4 in for service. Trust is important, and I trust Joel because, like Dr. Durrant, I just know he'll do the right thing for me each and every time. And that is priceless. More

Easy to get an appointment, they listened to my concern and found the problem, just didn't get it fixed all the way. and found the problem, just didn't get it fixed all the way. More

Exceptional Service and not pushy on potentially needed maintenance. They easly leave it to you to determine what you'd like to do. maintenance. They easly leave it to you to determine what you'd like to do. More

Very polite and conveyed information about my vehicle in a way that was logical and problem solving. Wish more dealerships were able to communicate this way. a way that was logical and problem solving. Wish more dealerships were able to communicate this way. More

The video from the service tech was great and very informative. It pointed out items that needed attention. There were a lot of items that needed attention, but my service advisor, Ben Lutz, was very informative. It pointed out items that needed attention. There were a lot of items that needed attention, but my service advisor, Ben Lutz, was very thorough and explained what items needed immediate attention and those that could wait and why they could wait. Ben was super helpful and very kind. More